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Auditing Organizational Communication A Handbook of Research, Theory and Practice

ISBN-10: 0415414466
ISBN-13: 9780415414463
Edition: 2nd 2009 (Revised)
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Book details

Edition: 2nd
Copyright year: 2009
Publisher: Routledge
Publication date: 4/29/2009
Binding: Paperback
Pages: 520
Size: 6.25" wide x 9.00" long x 1.25" tall
Weight: 1.738
Language: English

List of illustrations
List of contributors
Introduction
Acknowledgements
Audits in context
Communication and organizational success
Auditing communication to maximize performance
Audit methodologies
The questionnaire approach
The interview approach
The focus group approach
Data collection log-sheet methods
Communication network analysis
Auditing professional practice
Auditing electronic communication
Crafting the audit report
Audits in action
Charting communication performance in a healthcare organization
A communication audit of a hospital clinic
A communication audit of a paper mill
An interpretive audit case study
Auditing the annual business conference of a major beverage company
Auditing the corporate culture of a large manufacturing company
Auditing a major police organization
Auditing a major retail chain
A case of making sense of organizational communication
Final considerations
Strategy, research and pedagogy: the role of audits
Appendix
References
Author index
Subject index

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