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| List of figures | |
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| List of tables | |
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| List of case studies | |
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| Foreword | |
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| Acknowledgements | |
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| Introduction | |
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| Definitions | |
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| Body of Knowledge | |
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| References | |
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| Project life cycle and success | |
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| Project life cycle | |
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| Project management | |
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| Project team roles | |
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| Choosing the project manager: skills and functions | |
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| Project complexity | |
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| Determining the critical factors for success | |
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| Conclusion | |
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| References | |
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| Building the client business case | |
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| Project constraints and client objectives | |
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| Presenting a business case | |
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| Developing value in construction: the Gateway framework for decision making | |
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| Project stakeholders | |
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| Conclusion | |
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| Notes | |
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| References | |
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| Project definition | |
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| Determining the elements of project definition | |
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| The design brief | |
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| Process mapping | |
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| Feasibility and viability | |
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| Funding and investment appraisal | |
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| External factors in feasibility assessment | |
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| Project scope management | |
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| Building value and risk allocation | |
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| Conclusion | |
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| References | |
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| Strategic issues | |
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| Project systems | |
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| Project subsystems | |
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| Project scope: planning and controlling | |
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| The development of the master plan | |
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| Risk identification and allocation | |
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| Project control | |
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| Cost planning and control | |
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| Procurement principles | |
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| Contracts | |
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| Quality planning and satisfaction | |
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| Information and communications management | |
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| Conclusion | |
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| Notes | |
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| References | |
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| Construction performance and planning | |
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| The performance of individual contractors | |
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| Performance benchmarking | |
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| Construction performance | |
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| Construction programming and control | |
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| Conclusions | |
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| Appendix | |
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| References | |
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| Organisation, culture and leadership | |
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| Organisational structure | |
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| Centralisation | |
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| Mapping the project environment | |
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| Corporate culture and behaviour | |
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| The external environment, strategic issues and forces for change | |
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| The market environment | |
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| The role of partnering | |
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| World-class performance | |
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| Leadership | |
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| What is an integrated project team (IPT)? | |
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| Conclusion | |
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| Note | |
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| References | |
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| Engineering the psycho-productive environment | |
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| Teamwork | |
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| Leadership and motivation | |
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| Psycho-engineering the team | |
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| Change and developing a project culture | |
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| Conclusion | |
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| References | |
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| Managing risk and value | |
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| Historical approaches to RM and VM | |
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| VM and RM as decision-making tools | |
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| VM in practice | |
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| Functional analysis and FAST diagrams | |
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| Definition and evaluation of risk | |
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| RM process | |
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| Risk response and RM | |
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| Risk, value and procurement | |
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| Risk attitude and behaviour | |
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| Whole life costing | |
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| Appointing consultants and contractors | |
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| Change management | |
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| Conclusion | |
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| Notes | |
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| References | |
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| Design management | |
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| Nature of design | |
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| Engineering design | |
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| Implications for design management | |
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| Design and construction co-ordination | |
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| Information flow | |
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| The role of urban design | |
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| Conclusion | |
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| References | |
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| Project safety, health and the environment | |
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| Introduction | |
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| Principles of modern health and safety legislation and the HSW Act 1974 | |
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| Liability | |
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| CDM: the responsibilities | |
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| Health and safety management | |
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| Health and safety policy | |
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| Organisation | |
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| Risk assessment | |
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| Improving the effectiveness of accident prevention | |
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| Safe design | |
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| Safe construction | |
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| Protecting the public | |
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| Related environmental issues | |
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| Emerging issues for project safety, health and the environment | |
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| Integrated systems for quality, health, safety and the environment | |
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| Conclusion | |
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| Guidelines to minimum practice requirements | |
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| Notes | |
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| References | |
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| The PFI model | |
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| Introduction | |
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| How does PFI work? | |
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| The culture of PFI | |
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| Risk identification and allocation | |
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| Sector differences in PFI | |
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| Issues affecting the operation of PFI projects | |
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| Construction performance in PFI projects | |
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| Private DBFO or BOOT | |
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| Conclusions | |
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| Note | |
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| References | |
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| Supply chain management in construction | |
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| Introduction | |
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| The theoretical roots of SCM | |
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| SCM in construction | |
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| Conclusion | |
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| References | |
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| Quality and customer care | |
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| The Egan threshold | |
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| Handy's principles of customer care | |
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| Models of quality | |
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| TQM and customer focus | |
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| Relationship marketing | |
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| Conclusion | |
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| References | |
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| Project close and systems improvement | |
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| Finishing a project off | |
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| Project reviews | |
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| Systems improvement | |
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| Conclusion | |
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| References | |
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| Towards a more integrated approach | |
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| Integration | |
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| References | |
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| The Andover North Site Redevelopment Project | |
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| Glossary | |