The Importance of Impeccable Behavior | p. 1 |
Where Manners (and Rudeness) Begin | |
On the Need for Rules | |
Artificiality of Etiquette | |
Appearance and Etiquette | |
Origins of Proper Etiquette | |
Modern Rules from Age-Old Customs | |
Necessary Business Skills | |
Negotiating the Business Lunch | p. 11 |
Predining Etiquette | |
The Invitation | |
Clear Your Calendar | |
A Rehearsal of Sorts | |
The Day of Your Meeting | |
When There's a Change of Plan | |
At the Restaurant | |
Seating Arrangement | |
Ordering Drinks | |
When to Order the Meal | |
If You Are the Guest | |
Proper Conversation | |
What About Smoking? | |
Taking Command of the Situation | |
Bringing the Meal to a Close | |
Paying the Bill | |
Female Executives as Hosts | |
Whom to Tip and How Much | |
Carbon Copies | |
Who Thanks Whom, and How | |
Dining Etiquette | p. 25 |
The Table Setting | |
The Map of the Table | |
The First Course | |
The Soup Course | |
Where's the Bread and Butter Plate? | |
The Fish Course | |
Serving Oneself | |
The Main Course | |
American vs. European or Continental Style | |
The Silent Service Code | |
Salt and Pepper | |
The Salad | |
Which Glass to Use | |
The Dessert Course | |
Finger Bowls | |
Dealing with Accidents | |
Eating Special Foods | |
How to Handle Inedibles | |
Making Wine Selection Simple | |
Which Wine? | |
Exercise Restraint | |
When the Wine Is Served | |
Understanding the Wine Label | |
"Power" Breakfasts | |
The Afternoon Tea | |
Serving Tea | |
Corporate Teas | |
Inevitable Events | |
The Cocktail Party | |
Banquet Behavior | |
Informal Dinners at the Home of Colleagues or Superiors | |
Corporate Outings | |
Lunch as Part of the Job Interview | |
Executive Entertainments | p. 57 |
Audience Etiquette | |
Getting the Most Enjoyment from a Performance | |
Buying Tickets | |
Arriving at the Theater | |
Seating Your Party | |
What About Programs? | |
During the Performance | |
Dealing with Talkers | |
Amorous Couples | |
About Refreshments | |
Do's and Don'ts of Applause | |
Sports Etiquette | |
Spectator Sports | |
Finding Your Seats | |
To Scream or Not to Scream | |
Playing the Game | |
Etiquette at a Private Club | |
If You're the Guest | |
Exclusionary Clubs | |
Communicating Effectively | p. 71 |
Nonverbal Signals | |
Heard but Not Seen: Telephone Manners | |
Making a Call | |
Wrong Numbers | |
Answering the Telephone | |
Asking a Caller to Wait | |
Taking Messages and Returning Calls | |
Losing Calls | |
Long-Winded Talkers | |
Handling Interruptions | |
Speakerphone Etiquette | |
Answering-Machine Etiquette | |
Face-to-Face | |
Good Manners Begin at the Top | |
Proper Introductions | |
Smoothing the Way to a Conversation | |
Difficult Names | |
Forgetting Names | |
Group Introductions | |
When Introductions Are Unnecessary | |
When You Are Introduced | |
Using Titles | |
Introducing Yourself | |
The Professional Woman | |
Saying Good-Bye | |
When to Shake Hands | |
How to Shake Hands | |
Introductions at Dinner Parties | |
Large Parties | |
The Introducer | |
The Art of Effective Speech | |
The Precise Word | |
Enlarging Your Vocabulary | |
Euphemisms | |
Vogue-Words | |
Slang and Slurs | |
Avoiding Jargon | |
Sixty-Four-Dollar Words | |
Intrusive Words | |
Mispronunciations and Malapropisms | |
Your Speaking Voice | |
Ways to Improve Your Speech | |
Better Voice Means Better Performance | |
Written Communication | |
Saying Thank You for a Job Well Done | |
Carbon Copy Etiquette | |
Business Card Etiquette | |
Corporate Gift-Giving | p. 103 |
The Etiquette of Gift-Giving | |
Gifts for Clients | |
Foreign Gift Customs | |
Special Occasions | |
"Impulse" Gifts | |
Showing Gratitude to a Client | |
Gifts for Colleagues and Staff | |
Generous Gestures | |
When Help Is Needed | |
From Employee to Employer | |
Appropriate Choices | |
Cost Guidelines | |
Receiving Gifts | |
The Bereavement of a Colleague/Client | |
Etiquette on the Road | p. 115 |
Proper Boothmanship | |
Handling More than One Client | |
The Well-Planned Booth | |
The Trade-Show "Trap" | |
After-Hours Etiquette | |
Convention Etiquette | |
Business Travel | |
Elevator Etiquette | |
Escalator Etiquette | |
Holding Doors | |
On the Street | |
Automobile Etiquette | |
Taking Taxis | |
Instead of Taxis | |
Airplane Etiquette | |
To and from the Airport | |
Traveling Comfortably | |
In Flight | |
Hotel Etiquette | |
Business Meetings in Hotels | |
How to Tip at Hotels | |
Single Travelers | |
Postcard Etiquette | |
Costly Souvenirs | |
Overseas Travel | |
Some Hints Regarding Names | |
Business Meetings | |
Business Hours | |
Business Card Etiquette | |
Foreign Foods and Dining Customs | |
Foreign Dress | |
Tipping Overseas | |
A Guest's Etiquette | |
Entertaining Visitors | |
Etiquette in the Modern Workplace | p. 141 |
Etiquette Among Colleagues | |
Office-Machine Etiquette | |
Facilities for Employees | |
Unisex Facilities | |
Respect for Colleagues' Space | |
Personal Decor | |
Dropping In | |
Executive Behavior in the Workplace | |
Executives and Assistants | |
Subsidiary Personnel | |
Setting Standards | |
Referring to One's Assistant | |
Taking Your Assistant to Lunch | |
The Coffee Controversy | |
"Rush" Jobs | |
Doing the Boss's Shopping | |
The Children's Typing | |
About Gossip | |
Conducting Business | |
A Visitor's Guide to Appointments | |
Receiving Visitors | |
Hugs and Kisses | |
Conducting Discussions | |
Describing Yourself | |
Lingering Visitors | |
New Hire "Nerves" | |
Disappearing Acts | |
Sartorial Savvy | p. 157 |
Wardrobe Basics | |
Fabrics | |
Fit | |
The Value of Quality | |
The Corporate or the Professional Look? | |
The Executive Man's Wardrobe | |
Style | |
Perfect Fit | |
Appropriate Shirts | |
The Right Tie | |
The Pocket Handkerchief | |
Shoes | |
Hosiery | |
Belts and Buckles | |
Jewelry and Small Leather Goods | |
Coats and Hats | |
Scarves and Gloves | |
The Man's Briefcase | |
The Complete Picture | |
The Executive Woman's Wardrobe | |
The Corporate Look | |
Recognizing Quality | |
The Color of Choice | |
Identifying Good Fit | |
Clothing Care | |
Blouses | |
Preserving Individuality | |
Additional Accessories | |
Dressing for the Calendar | |
Grooming Basics | |
Hair Care | |
Skin Care | |
A Touch of Makeup | |
Nails | |
Fragrance | |
Corporate Colleagues | p. 177 |
The Old Chivalry | |
An Atmosphere of Colleagueship | |
Stereotypical Thinking | |
... And How to Handle It | |
Nontraditional Executive-Assistant Duos | |
Ground Rules | |
Performance Reviews | |
Delivering Bad News | |
Receiving Bad News | |
Romance on the Job | |
Advice to Employees | |
A More Serious Relationship | |
Interested Friends | |
Advice to Employers | |
Boys and Girls Together | |
Party Time | |
How Sexual Harassment Affects the Workplace | |
Executive Choices | |
Humor in the Workplace | |
Profanity in the Executive Suite | |
How Not to Handle Complaints | |
Executive Obligations | |
Index | p. 193 |
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