| |
| |
Preface | |
| |
| |
Acknowledgments | |
| |
| |
Introduction | |
| |
| |
| |
Key Concepts | |
| |
| |
Culture is Communication | |
| |
| |
Fast and Slow Messages: Finding the Appropriate Speed | |
| |
| |
High and Low Contexts: How Much Information is Enough? | |
| |
| |
Space | |
| |
| |
Territoriality | |
| |
| |
Personal Space | |
| |
| |
The Multisensory Spatial Experience | |
| |
| |
Unconscious Reactions to Spatial Differences | |
| |
| |
Time | |
| |
| |
Time as Structure | |
| |
| |
Monochronic and Polychronic Time | |
| |
| |
The Relation Between Time and Space | |
| |
| |
Polychronic Time and Information | |
| |
| |
Time as a Measure of Competence | |
| |
| |
Past- and Future-oriented Countries | |
| |
| |
Time as Communication | |
| |
| |
Tempo, Rhythm, and Synchrony | |
| |
| |
Scheduling and Lead Time | |
| |
| |
The Importance of Proper Timing | |
| |
| |
Appointments and Keeping People Waiting | |
| |
| |
Information Flow: Is it Fast or Slow and Where Does it Go? | |
| |
| |
Action Chains: The Importance of Completion | |
| |
| |
Interfacing: Communication One on One | |
| |
| |
Summary | |
| |
| |
| |
The Japanese | |
| |
| |
Introduction | |
| |
| |
Historical Background: Context for Japan Today | |
| |
| |
The Castle and the Village | |
| |
| |
Leadership: The Warrior | |
| |
| |
Modern Japan | |
| |
| |
Order and Rank | |
| |
| |
The Family: Absent Father, Omnipotent Mother | |
| |
| |
Territoriality: Crowding Without Contact | |
| |
| |
Education: Conformity in the Classroom | |
| |
| |
The Younger Generation Today: Loosening Up | |
| |
| |
The Sea of Information | |
| |
| |
The Vocabulary of Human Relationships | |
| |
| |
Amae | |
| |
| |
Giri and On | |
| |
| |
Ningen Kankei | |
| |
| |
Other High-Context Terms | |
| |
| |
| |
Japanese Business | |
| |
| |
Corporate Philosophy | |
| |
| |
The Team and the Work Ethic | |
| |
| |
Joining a Major Company | |
| |
| |
Japanese Workers: The Ultimate Team Players | |
| |
| |
Loyalty | |
| |
| |
Responsibility | |
| |
| |
Quality Control Circles | |
| |
| |
Service Orientation | |
| |
| |
The Organization | |
| |
| |
The Structure | |
| |
| |
The Information-based Organization | |
| |
| |
Promotions | |
| |
| |
Leadership | |
| |
| |
Hierarchy: Business Cards and Bows | |
| |
| |
Collective Decision-making and Consensus: The Ringi--Slow, Slow; Fast, Fast | |
| |
| |
Long-term Planning | |
| |
| |
Strikes | |
| |
| |
Women in Business | |
| |
| |
The Future | |
| |
| |
Why Japanese Business Is Successful | |
| |
| |
"Japan, Inc." | |
| |
| |
The Banks and the Company | |
| |
| |
Business, Large and Small | |
| |
| |
The Japanese Market | |
| |
| |
| |
The American Company in Japan | |
| |
| |
Starting Business in Japan | |
| |
| |
Some Common American Expectations | |
| |
| |
The Need for a Long-term Plan | |
| |
| |
The Japanese Connection | |
| |
| |
Learning the Language | |
| |
| |
Friendships: Essential Relationships | |
| |
| |
Entertainment and Gifts | |
| |
| |
Establishing Japanese Operations | |
| |
| |
When Things Go Wrong | |
| |
| |
Communication and Negotiation | |
| |
| |
Time: Flexibility and Shifting Systems | |
| |
| |
Meetings: Getting to Know You | |
| |
| |
Negotiations: Everybody Wins Something | |
| |
| |
Presentations: Logic vs. Indirection | |
| |
| |
Saving Face: The Key to Successful Interactions | |
| |
| |
Contracts and Attorneys | |
| |
| |
Managing in Japan | |
| |
| |
Relating to Your Japanese Staff | |
| |
| |
The Importance of After-Hours Socializing | |
| |
| |
Problems with the Home Office | |
| |
| |
Marketing, Selling, and Distributing | |
| |
| |
Marketing: Learning from the Masters | |
| |
| |
Advertising: Releasing the Right Response | |
| |
| |
Public Relations | |
| |
| |
Sales: Time Well Spent | |
| |
| |
Distribution: Crucial Networks | |
| |
| |
Advice for Americans | |
| |
| |
Afterword | |
| |
| |
Glossary | |
| |
| |
Reading List | |
| |
| |
Index | |