Successful Service Operations Management

ISBN-10: 0324661185
ISBN-13: 9780324661187
Edition: 2nd 2006
List price: $187.95
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Description: Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to  More...

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Book details

List price: $187.95
Edition: 2nd
Copyright year: 2006
Publisher: Cengage South-Western
Publication date: 1/14/2008
Binding: Hardcover
Pages: 432
Size: 8.25" wide x 10.00" long x 1.00" tall
Weight: 2.244
Language: English

Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the one you'll turn to for years to come.

Madeleine Pullman is an Associate Professor of Operations Management. She earned her Ph.D. in business administration at the University of Utah in 1997. She has previously taught in Graduate and Executive programs at Cornell University, London Business School, Southern Methodist University, CSU, CU, and University of Utah. Her articles have appeared in various journals including Journal of Operations Management, Decision Sciences, Production and Operations Management, Journal of Service Research, International Journal of Service Industry Management, Cornell Hotel and Restaurant Administration Quarterly, Omega, and Journal of Product Innovation Management.Zhaohui Wu is an Associate Professor of Supply Chain and Operations Management. He is currently teaching and conducting research on supply networks, buyer-supplier relationships and environmental management strategy in supply chain operations. Zhaohui worked as a buyer at Lord Corporation, an U.S. aerospace company, and as a project manager at CMEC, a Chinese international trade company. 

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