Managing Conflict and Workplace Relationships

ISBN-10: 0324584199

ISBN-13: 9780324584196

Edition: 2nd 2009

List price: $66.95 Buy it from $3.91
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Description:

Creative conflict, along with harmony and synchronicity in the workplace, are issues too many of us have avoided because we simply didn't understand them or didn't know what to say. MANAGING CONFLICT AND WORKPLACE RELATIONSHIPS, Second Edition, uses an approach that involves far more than dispute resolution or figuring out how limited resources can be distributed equitably among people who think they all deserve more. This module shows you how to manage your own emotions, as well as those of others. MANAGING CONFLICT AND WORKPLACE RELATIONSHIPS, Second Edition, helps you understand conflict and clearly illustrates how to deal with it. Learn what social scientists and business executives now know about conflict, personality style, organizational structure, and human interaction. Examine the most successful strategies for keeping your edge and keeping your friends. Practical forms, instruments, and applications are also included.
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Book details

List price: $66.95
Edition: 2nd
Copyright year: 2009
Publisher: Cengage South-Western
Publication date: 4/28/2008
Binding: Paperback
Pages: 120
Size: 8.50" wide x 10.75" long x 0.25" tall
Weight: 0.946

Sandra Dean Collins currently teaches management communication for the Mendoza College of Business at the University of Notre Dame. Her courses include business writing, speaking, listening and responding and managing differences. She has also taught statistics and research methods for the university. She conducts team training for the Mendoza College of Business and local organizations and consults with small and mid-sized organizations on communication and team related issues. Her background includes a Ph.D. is Social Psychology and experience in sales, purchasing and banking.

The Nature of Conflict
Analyzing Conflicts
Working through Conflict
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