Introduction to Six Sigma and Process Improvement

ISBN-10: 0324300751
ISBN-13: 9780324300758
Edition: 2005
List price: $140.95
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Description: Find out why many businesses preferentially hire Six Sigma trained candidates. AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT shows you the essence and basics of Six Sigma, as well as how Six Sigma has brought a renewed interest in the  More...

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Book details

List price: $140.95
Copyright year: 2005
Publisher: Cengage South-Western
Publication date: 11/18/2004
Binding: Paperback
Pages: 336
Size: 7.25" wide x 9.00" long x 0.50" tall
Weight: 1.188

Find out why many businesses preferentially hire Six Sigma trained candidates. AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT shows you the essence and basics of Six Sigma, as well as how Six Sigma has brought a renewed interest in the principles of total quality to cutting-edge businesses. Six Sigma has taken the corporate world by storm. Find out how you can use it to improve your work performance and your personal marketability with AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT.

William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. He received a BSIE from the Georgia Institute of Technology, MS in Engineering from the University of Cincinnati, and an MBA and Ph.D. from Georgia State University. In addition to coauthoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the coauthor of Total Quality and Organization Development. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years, and as a judge for the Seasongood Innovation Awards for the City of Cincinnati for three years. He is a senior member and past President of the Cincinnati Chapter of the Institute of Industrial Engineers, past President of the Cincinnati Chapter of the Association for Quality and Participation, and is a member of the American Society for Quality (ASQ), in addition to other professional organizations. He continues to teach MBA courses in quality management and project management. He is currently a Board Member of CLASP, a local nonprofit after-school program for elementary-aged children, and is an active volunteer at his church.

James R. Evans is professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997-1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been Editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, The American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."

Preface
Principles of Six Sigma
The Foundations of Six Sigma: Principles of Quality Management
Business Performance Improvement and Six Sigma
The Evolution of Six Sigma
From Craftsmanship to the Industrial Revolution
The Early Twentieth Century
Post-World War II
The U.S. "Quality Revolution"
Early Successes in Quality Management
The Rise and Fall of TQM
Enter Six Sigma
Quality as a Business Performance Metric
Quality from the Design Perspective
Quality from the Customer Perspective
Quality from the Operations Perspective
Customer-Driven Quality
Quality Principles and Six Sigma
Customer Focus
Participation and Teamwork
Process Focus and Continuous Improvement
Six Sigma and Competitive Advantage
Six Sigma and Business Results
Case Study: The Evolution of Quality at Xerox: From Leadership through Quality to Lean Six Sigma
Review Questions
Discussion Questions
Things to Do
Endnotes
Principles of Six Sigma
Process Concepts and Systems Thinking
Systems Thinking
The Six Sigma Body of Knowledge
Metrics and Measurement
The Statistical Basis of Six Sigma
Six Sigma Problem Solving
The DMAIC Methodology
Six Sigma In Service Organizations
Case Study: Ford's Drive To Six Sigma Quality
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Six Sigma DMAIC Methodology
Project Organization, Selection, and Definition
Organizing for Six Sigma Projects
Six Sigma Project Management
Project Reviews
Six Sigma Project Teams
People Skills
Skills for Team Leaders
Skills for Team Members
Team Dynamics
Six Sigma Project Selection
Factors in Project Selection
Cost of Quality
Pareto Analysis
Process Definition
Models for Project Selection
Project Definition
High Level Process Maps: SIPOC
Identifying Customer CTQs
Project Review-Define Phase
Case Study: Defining the "Not Found" Project at Fidelity Investments
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Process Measurement
Process Metrics
Identifying and Selecting Process Metrics
Data Collection
Check Sheets
Sampling and Sampling Error
Data Summarization
Descriptive Statistics
Statistical Calculations with Microsoft Excel
Histograms
Charts and Graphs
Measurement System Evaluation
Metrology
Measurement System Evaluation and Verification
Calibration
Process Capability Evaluation
Process Capability Studies
Process Capability Indexes
Benchmarking
Project Review-Measure Phase
Case Study: Measurement for Process Improvement at Middletown Regional Hospital
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Process Analysis
Statistical Methods in Six Sigma
Probability Distributions
Important Probability Distributions
Basic Statistical Methods
Statistical Inference
Enumerative and Analytic Studies
Regression and Correlation
Analysis of Variance (ANOVA)
Tools for Process Analysis
Process Mapping
Value Stream Mapping
Statistical Thinking for Understanding Process Variation
Root Cause Analysis
Cause-and-Effect Diagrams
Project Review-Analyze Phase
Case Study: Applying Statistical Analysis in a Six Sigma Project at GE Fanuc
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Process Improvement
Principles of Process Improvement
Flexibility and Cycle Time Reduction
Breakthrough Improvement
Tools for Process Improvement
Analyzing Process Maps
Kaizen Blitz
Poka-Yoke (Mistake-Proofing)
Creative Thinking
Six Sigma and Lean Production
Lean Six Sigma and Services
Implementation Planning
The Deming Cycle
The Seven Management and Planning Tools
Project Review-Improve Phase
Case Study: An Application of Six Sigma to Reduce Medical Errors
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Process Control
Control Systems
Documentation and Audits
Control in Services
Statistical Process Control
SPC Metrics
Run Charts and Control Charts
Capability and Control
Constructing and Using Control Charts
Control Charts for Variable Data
Microsoft Excel Templates
Interpreting Patterns in Control Charts
Control Charts for Attributes
Attributes Charts with Variable Sample Size
Other Types of Control Charts
Controlling Six Sigma Processes
Project Review-Control Phase
Case Study: Using a Control Chart in a Receiving Process
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Design for Six Sigma
Design for Six Sigma-Concept and Design Development
Overview of DFSS
Concept Development
Understanding the Voice of the Customer
Concept Engineering
Design Development
Quality Function Deployment
The House of Quality
Beyond the House of Quality
Detailed Design and Analysis
Design for Manufacturability
Design Failure Mode and Effects Analysis
Reliability Prediction In DFSS
Basic Concepts and Definitions
Reliability Measurement
Reliability and the Exponential Distribution
Predicting System Reliability
Case Study: The Pivot Initiative at Midwest Bank
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Design for Six Sigma-Optimization and Verification
Design Optimization and Verification
Design of Experiments
Factorial Experiments
Taguchi Methods for Robust Design
Setting Tolerances with the Taguchi Loss Function
Design for Reliability
Reliability Evaluation
Simulation In DFSS
Process Simulation
Monte-Carlo Simulation
Applying Monte-Carlo Simulation in Six Sigma: Catapult Design
Design Verification
Case Study: Using DOE to Evaluate Battery Life
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Six Sigma Implementation
Implementing Six Sigma
Principles for Six Sigma Implementation
Project Management
Organizational Culture and Change Management
Cultural Values
The Role of Employees in Cultural Change
Managing Change
Enterprise Leadership
Leadership and Strategic Planning
Leadership, Strategy, and Organizational Structure
Knowledge Management
Case Study: Six Sigma Integration at Samsung
Review Questions
Discussion Questions
Things to Do
Endnotes
Appendix A
Appendix B
Index

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