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Management and Control of Quality

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ISBN-10: 0324202237

ISBN-13: 9780324202236

Edition: 6th 2005

Authors: James R. Evans, William M. Lindsay

List price: $385.95
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The market leader in quality management, this text is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award, allow both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on Principles of Six Sigma and Design for Six Sigma are included. The new edition also has coverage of most of the Body of…    
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Book details

List price: $385.95
Edition: 6th
Copyright year: 2005
Publisher: Cengage South-Western
Publication date: 4/2/2004
Binding: Hardcover
Pages: 912
Size: 8.25" wide x 10.00" long x 1.75" tall
Weight: 3.740
Language: English

James R. Evans is professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997-1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been Editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, The American Society for Quality presented…    

William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. He received a BSIE from the Georgia Institute of Technology, MS in Engineering from the University of Cincinnati, and an MBA and Ph.D. from Georgia State University. In addition to coauthoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the coauthor of Total Quality and Organization Development. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years, and as a judge for the Seasongood Innovation Awards for the City of Cincinnati for three years. He is a senior…    

The Quality System
Introduction to Quality
Total Quality in Organizations
Philosophies and Frameworks
The Management System
Focusing on Customers
Leadership and Strategic Planning
Human Resources Practices
Process Management
Performance Measurement and Strategic Information Management
Building and Sustaining Total Quality Organizations
Six Sigma and The Technical System
Principles of Six Sigma
Statistical Thinking and Applications
Design for Six Sigma
Tools for Process Improvement
Statistical Process Control
Appendixes