Operations Management

Name: Operations Management
Price: 5.75 USD
Availability: InStock
ISBN: 9780324066852

ISBN-10: 0324066856

ISBN-13: 9780324066852

Edition: 9th 2002 (Revised)

Authors: Norman Gaither, Gregory Frazier

List price: $214.95

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Description:

This comprehensive text will introduce students to the many operations topics and issues faced by leading service and manufacturing organizations. An emphasis is placed on new developments in the field of operations management and new information resources available, such as the Internet, while retaining a strong focus on the fundamental concepts of operations management. The goal of this text is to help students gain an understanding of what operations management involves, how it relates to other functional areas in an organization, the types of problems that are faced by operations managers, and common decision-making approaches.

Book details

List price: $214.95
Edition: 9th
Copyright year: 2002
Publisher: Cengage South-Western
Publication date: 7/9/2001
Binding: Mixed Media
Pages: 864
Size: 8.50" wide x 10.50" long x 1.25" tall
Weight: 3.784
Language: English

Managing Operations in a Global Environment	p. 2
Introduction to Operations Management	p. 5
Historical Milestones in POM	p. 8
Factors Affecting Operations Management Today	p. 16
Studying Operations Management	p. 17
Business Snapshot
Operations Strategies in a Global Economy	p. 26
Today's Global Business Conditions	p. 29
Operations Strategy	p. 43
Forming Operations Strategies	p. 52
Business Snapshots
Planning the Strategic Use of Resources	p. 60
Demand Forecasting	p. 62
Qualitative Forecasting Methods	p. 66
Quantitative Forecasting Models	p. 67
How to Have a Successful Forecasting System	p. 92
Computer Software for Forecasting	p. 97
Forecasting in Small Businesses and Start-Up Ventures	p. 97
Business Snapshots
Product, Process, and Service Design	p. 113
Designing and Developing Products and Services	p. 114
Process Planning and Design	p. 121
Major Factors Affecting Process Design Decisions	p. 122
Types of Process Designs	p. 125
Interrelationships among Product Design, Process Design, and Inventory Policy	p. 131
Process Design in Services	p. 132
Deciding among Processing Alternatives	p. 134
Plant Tours	p. 140
Business Snapshots
Facility Capacity, Location, and Layout	p. 163
Long-Range Capacity Planning	p. 165
Facility Location	p. 176
Facility Layout	p. 186
Manufacturing Facility Layouts	p. 187
Analyzing Manufacturing Facility Layouts	p. 194
Service Facility Layouts	p. 207
Business Snapshots
Operations Technologies	p. 229
Types of Manufacturing Automation	p. 231
Automated Production Systems	p. 235
Software Systems for Automation	p. 239
Automation in Services	p. 242
Automation Issues	p. 246
Deciding among Automation Alternatives	p. 250
Business Snapshots
Operations Quality Management	p. 265
Nature of Quality	p. 267
Traditional Quality Management	p. 269
Modern Quality Management	p. 270
Quality Management Recognition	p. 274
Total Quality Management (TQM) Programs	p. 277
Quality Management in Services	p. 289
Business Snapshots
Strategic Allocation of Resources	p. 297
Recognizing LP Problems	p. 302
Formulating LP Problems	p. 303
Solving LP Problems	p. 307
Real LP Problems	p. 318
Interpreting Computer Solutions of LP Problems	p. 320
Business Snapshots
Service Operations Planning and Scheduling	p. 333
Scheduling Quasi-Manufacturing Service Operations	p. 340
Scheduling Customer-as-Participant Service Operations	p. 345
Scheduling Customer-as-Product Service Operations	p. 355
Business Snapshot
Project Management	p. 375
Project Management	p. 376
Project-Planning and Control Techniques	p. 379
Computer Software for Project Management	p. 404
An Evaluation of CPM/PERT	p. 406
Business Snapshot
Managing Operations in the Supply Chain	p. 422
Supply Chain Management and E-Business	p. 424
Supply Chain Management	p. 425
Purchasing	p. 427
Logistics	p. 437
Warehousing	p. 441
Expediting	p. 446
Benchmarking the Performance of Materials Managers	p. 446
Third-Party Logistics Management Providers	p. 447
E-Business and Supply Chain Management	p. 448
Business Snapshots
Just-in-Time and Lean Manufacturing	p. 462
The Just-in-Time Manufacturing Philosophy	p. 464
Prerequisites for JIT Manufacturing	p. 468
Elements of JIT Manufacturing	p. 470
Benefits of JIT Manufacturing	p. 481
Success and JIT Manufacturing	p. 482
JIT in Service Companies	p. 484
Business Snapshots
Production Planning	p. 491
Production-Planning Hierarchy	p. 492
Aggregate Planning	p. 493
Master Production Scheduling	p. 511
Types of Production-Planning and Control Systems	p. 520
Business Snapshot
Inventory Management	p. 535
Opposing Views of Inventories	p. 536
Nature of Inventories	p. 539
Fixed Order Quantity Systems	p. 540
Fixed Order Period Systems	p. 559
Other Inventory Models	p. 561
Some Realities of Inventory Planning	p. 565
Business Snapshots
Resource Requirements Planning: MRP and CRP	p. 582
Material Requirements Planning (MRP)	p. 584
Capacity Requirements Planning (CRP)	p. 605
Business Snapshot
Manufacturing Operations Scheduling	p. 622
Scheduling Process-Focused Manufacturing	p. 623
Scheduling Product-Focused Manufacturing	p. 638
Computerized Scheduling Systems	p. 645
Business Snapshots
Maintaining Effective and Efficient Operations	p. 660
Quality Control	p. 662
Statistical Concepts in Quality Control	p. 665
Control Charts	p. 666
Acceptance Plans	p. 673
Computers in Quality Control	p. 686
Quality Control in Services	p. 687
Business Snapshot
Employee Productivity	p. 696
Productivity and Human Behavior	p. 698
Designing Workers' Jobs	p. 705
Empowering Workers	p. 707
Work Methods Analysis	p. 708
Work Measurement	p. 712
Learning Curves	p. 720
Employees' Health and Safety	p. 726
Business Snapshots
Maintenance Management	p. 741
Repair Programs	p. 745
Preventive Maintenance (PM) Programs	p. 752
Machine Reliability	p. 760
Secondary Maintenance Department Responsibilities	p. 760
Trends in Maintenance	p. 760
Maintenance Issues in Service Organizations	p. 761
Business Snapshots
Appendices
Normal Probability Distribution	p. 774
Student's t Probability Distribution	p. 776
Answers to Odd-Numbered Problems	p. 778
Glossary	p. 783
Author Index	p. 795
Subject Index	p. 799
Photo Credits	p. 813
Table of Contents provided by Syndetics. All Rights Reserved.