Crisis in Organizations II

ISBN-10: 0324024290
ISBN-13: 9780324024296
Edition: 2nd 2001 (Revised)
Authors: Laurence Barton
List price: $115.95
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Description: Crisis in Organizations is the most definitive and thorough work in the field of crisis management, providing detailed research and sound advice on preventing and managing crisis. Readers explore the array of incidents that face managers and  More...

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Book details

List price: $115.95
Edition: 2nd
Copyright year: 2001
Publisher: Cengage South-Western
Publication date: 4/18/2000
Binding: Paperback
Pages: 304
Size: 6.50" wide x 9.25" long x 0.75" tall
Weight: 0.880
Language: English

Crisis in Organizations is the most definitive and thorough work in the field of crisis management, providing detailed research and sound advice on preventing and managing crisis. Readers explore the array of incidents that face managers and organizations in crisis through a thoughtful blend of academic case studies and practitioner insights. An analysis of over 1400 disasters was completed in creating Crisis in Organizations to allow the reader to benefit from the learning curve of those confronted with real crisis.

Laurence Barton, PhD, has spent 25 years studying the causes of crisis in the workplace. Barton, the former Vice President of Crisis Management at Motorola, has managed more than 1,200 incidents worldwide, writing crisis plans and consulting with senior leaders at ABC News, The Walt Disney Company, Nike, Honda, British Petroleum, ESPN,and more than 60 hotels and casinos during defining moments. The author of three often-quoted books on crisis management, Barton is President and Professor of Management at The American College in Bryn Mawr, PA.

The Crisis Primer
What I've Learned
The Author's Personal Story
From Chaos to Normalcy
Recognizing a Crisis Situation
The Strategy of Crisis Management: A Team Approach
Senior Administration
Technical Operations
Public Affairs
Public Relations
Consumer Affairs
Investor Relations
Advertising
Who's in Charge?
Chances Are
The Fault, Dear Brutus, Is Not in Our Stars, But in Ourselves
Case Study: Three Mile Island: The Impossible Accident Becomes Possible
Case Study: A White House in Disarray
Case Study: Exxon: No One Is in Control
Review Questions
Anticipating Crisis Is a Tool of Smart Management
Assessing Risk
What Could Harm Us?
Who's Ready for Crisis?
Assessing Crisis Preparedness
Private Companies: Different Risks
Warning Signals
Who Owns the Radar?
Communications Channels
Risk Associated with the Product or Service
Review Questions
Public Opinion and Crisis: From Main Street to Wall Street
The Influence of Public Opinion
Public Relations Is Born
Reporters as Messengers
Modern History and Crises
An Amalgam of Intelligence and Rhetoric
Manic-Depressive Crisis Management
Meet the Press
A New Citizen Activism
The Proactive Company and Reactive Manager
Review Questions
Sound Bites: Effective Communications When "It" Hits the Fan
What's a Nice Company Like Yours Doing in a Headline Like This?
Stakeholders
Goal
Message
Who Will Speak?
Audience-Centric Thinking
Three Questions Asked in Every Crisis
Evaluating Your Crisis Response
Tools of Crisis Response
Press Releases
Press Kits
News Conferences
Meet the Press: Preparation Is the Key
Tools of Crisis Communication
Video News Releases (VNRs)
The Legality of Crisis Communication
Review Questions
What Will We Tell Our Employees?
Employees: The Hidden Asset
Communicate Before a Crisis
Telling the Truth, Telling It Quickly
When Should the Organization Communicate with Employees?
The Right Staff
Employee Activism and Lawsuits
Communicating Bad News
Review Questions
Managing Other Complex Crises
Market Risk Is Still a People Problem
Sell That Stock!
Investors Are the Pulse
Who Cares?
Communicating with Investors
Product Controversies
Recalls Cause Financial and Reputation Harm
General Motors: "Make Them Pay"
A Classic: The Tylenol Recall
Tampons Under Scrutiny
Perrier: Managing a Recall Across the Atlantic
Product Boycotts
Taking Charge During Product Problems
Who Listens to Rumors? Unfortunately, A Lot of Us
Not in My Backyard
Strike One!
Preparing for a Strike
Service Disruption
Review Questions
Crime: A Growing Menace for Business
The Lessons of Littleton
Signals
The Long Island Massacre
Unabomber: Another Loner Kills
Why Intuition Matters
Security at Work: Is There Any?
Luby's: A Restaurant as Victim
Resources on Crime and Helping Victims
Internet and Computer Crime
Terrorism: Death by Politics
Interview: Edward V. Badolato
Companies Are a Major Target for Counterintelligence and Theft
How Could Japan Ignore the Enemy Within?
Review Questions
Crisis and the Environment
Corporations Change Their Tune
Love Canal: A Neighborhood at the Nucleus of Crisis
Chernobyl: A Complete Accounting Could Take Centuries
Regulatory Enforcements as Deterrent
Responding to Environmental Abuse
Ecoterrorism
Case Study: The City of Love Needs More Than a Hug
Review Questions
Weather As a Crisis Force
Why Care About Weather?
Advances Made in Early Warning
A Single Day: Despair, Hope
Technology Advancements Help with Emergencies
Interview: Richard Masoner
"The City Crumbled...Broken Beyond Repair"
Review Questions
This Is Hospitality?
Who'd Want To Leave Home?
Other Travel Risks
"Coke Cannot Seem To Do Anything Right"
Hotels: Ground Zero?
Review Questions
Preparing Managers for Crisis: Simulating and Testing
The Crisis Management Team
Attorney
Public Relations Coordinator
Technical Resources
Controller
IT Manager
Regulatory or Public Affairs Expert
Office of CEO
Fact Finding
Risk Assessment
Role-Play in Action
Synergy: A Meeting of Minds
Communicating with Stakeholders
The Crisis Response Center
Personal Response to Crisis
Stress Points in a Crisis
Review Questions
Crisis Management Plan Template
Table of Contents
Acknowledgment
Your Crisis Team Must Be Reachable 24/7!
Your Trade Association and Other Key Partners
What Could Go Wrong?
The Crisis Log
These People Also Matter!
Crisis Report
Who Called? What Do They Want?
Public Inquiry
Information Systems (IS) Emergency Plan
News Media Inquiry
"All Politics Is Local."
Customer Communication
Additional Target Audiences and Categories
Three Questions You Must Answer in Every Crisis
Chemicals: A Unique Crisis
Who Else Should Be Called?
Crisis Web Resources
Trauma and Post-Incident Management
Workplace Violence
Crisis Management and Crisis Communications
Business Recovery
Crisis Communication
Disaster Response
Bibliography
Indices
Company Index
Name Index
Subject Index

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