Concise Guide to Technical Communication

ISBN-10: 0321391683
ISBN-13: 9780321391681
Edition: 3rd 2007 (Revised)
List price: $95.60 Buy it from $2.27
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Description: A Concise Guide to Technical Communicationtakes a situational approach, emphasizing issues of audience and purpose for any technical communication task. The first text of its kind to acknowledge that most technical communication today takes place  More...

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Book details

List price: $95.60
Edition: 3rd
Copyright year: 2007
Publisher: Longman Publishing Group
Publication date: 7/20/2006
Binding: Paperback
Pages: 416
Size: 6.25" wide x 9.00" long x 0.50" tall
Weight: 1.034

A Concise Guide to Technical Communicationtakes a situational approach, emphasizing issues of audience and purpose for any technical communication task. The first text of its kind to acknowledge that most technical communication today takes place electronically, this Concise Guideoffers a seamless connection between the new and old worlds of technical communication.

Laura J. Gurak is associate professor at the University of Minnesota, faculty fellow at the University of Minnestoa Law School, and director of the Internet Studies Center.

Preface
Technical Communication Techniques and Considerations
An Introduction to Technical Communication
Communicating About Technology
Main Characteristics of Technical Communication
Types of Technical Communication
Technical Communication in the Workplace
Teamwork, Virtual Teams, and Project Management
Societal Dimensions of Technical Communication
Ethical Dimensions of Technical Communication
Checklist for Quality in Technical Communication
Exercises
The Collaboration Window
The Global Window
A World of People and Purposes
People, Purposes, and Communities
Analyzing Your Audience
Analyzing the Communication Purpose
Analyzing the Communication Context
Conducting an Audience-Purpose Interview
More Tools for Understanding Audience
Using Information from Your Analysis
Recognizing That Audiences Are Not Passive
Typical Audiences and Purposes for Technical Communication
Checklist for Analyzing Audience, Purpose, and Context
Exercises
The Collaboration Window
The Global Window
Designing Usable Information
Usability and Technical Information
Usability During the Planning Stages
Usability During the Writing and Design Process
Usability After the Information Is Released
Writing and Organizing Information for Usability
Proofreading Your Final Draft
Checklist for Designing Usable Information
Exercises
The Collaboration Window
The Global Window
Conducting Research for Technical Communication
Thinking Critically About Research
Primary Research
Internet and Digital Research
Other Electronic Research Tools
Hard Copy Research
Checklist for Research
Exercises
The Collaboration Window
The Global Window
Technical Communication in a Digital World
Communicating in Digital Space
Designing Information for the New Media
Online Documentation and Interface Design
Corresponding Over the Wires: Email, Blogs, and Instant Messaging
Telecommuting and Virtual Teams
Presentation Software
Checklist for Digital Communication
Exercises
The Collaboration Window
The Global Window
Ethical Issues in Technical Communication
Ethics, Technology, and Communication
Examples of Ethical Issues in Technical Communication
Types of Ethical Choices
Legal Versus Ethical
Additional Ways in Which Actions Can Be Unethical
Types of Technical Communication Affected by Ethical Issues
Responding to Ethical Situations
Checklist for Ethical Communication
Exercises
The Collaboration Window
The Global Window
Copyright and Privacy
Why Technical Communicators Need to Understand Copyright and Privacy
Copyright
Copyright-An Overview
Documenting Your Sources
Electronic Technologies and Copyright
Privacy
Privacy-An Overview
Computer Technologies, Privacy, and Technical Communication
Checklist for Copyright and Privacy
Exercises
The Collaboration Window
The Global Window
Page Layout and Document Design
Creating Visually Effective Documents
Formatting the Page Effectively
Using Typography Effectively
Providing Effective Search Options
Designing Electronic Documents
Creating and Using Style Sheets and Tools
Checklist for Page Layout and Document Design
Exercises
The Collaboration Window
The Global Window
Graphics and Visual Information
The Power of the Picture
When to Use Visuals
Different Visuals for Different Audiences
Text into Tables
Numbers into Images
Illustrations
Diagrams
Symbols and Icons
Wordless Instruction
Photographs
Maps
Visualization and Medical Imaging
Software and Web-Based Images
Using Color
Avoiding Visual Noise
Visuals and Ethics
Cultural Considerations
Checklist for Visual Communication
Exercises
The Collaboration Window
The Global Window
Technical Communication Situations and Applications
Everyday Communication Situations
Email
Checklist for Email
Memos
Letters
Checklist for Letters
Resumes
Checklist for Resumes
Short Reports
Checklist for Memos and Short Reports
Oral Communication
Checklist for Oral Presentations
Exercises
The Collaboration Window
The Global Window
Product-Oriented Communication Situations
Specifications
Checklist for Specifications
Brief Instructions
Procedures
Documentation and Manuals
Checklist for Instructions, Procedures, and Manuals
Technical Marketing Material
Checklist for Technical Marketing Material
Exercises
The Collaboration Window
The Global Window
Complex Communication Situations
Definitions and Descriptions
Checklist for Definitions and Descriptions
Long Reports
Checklist for Long Reports
Proposals
Checklist for Proposals
Exercises
The Collaboration Window
The Global Window
Grammar
Punctuation
Lists
Embedded Lists
Vertical Lists
Avoiding Sentence Fragments and Run-On Sentences
Avoiding Sentence Fragments
Avoiding Run-On Sentences
Usage (Commonly Misused Words)
Subject-Verb and Pronoun-Antecedent Agreement
Faulty Modification
Parallel Structure
Transitions Within and Between Paragraphs
Mechanics
Abbreviations
Hyphenation
Capitalization
Use of Numbers
Spelling
Documenting Sources
Quoting the Words of Others
Paraphrasing the Words of Others
What You Should Document
How You Should Document
MLA Documentation Style
MLA Parenthetical References
MLA Works Cited Entries
MLA Works Cited Page
APA Documentation Style
APA Parenthetical References
APA References Entries
APA References List
CSE and Other Numbered Documentation Styles
CSE Numbered Citations
CSE References Entries
References
Credits
Index

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