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| Preface | |
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| The Case Analysis Approach | |
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| Introduction | |
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| Managing Public Organizations and Employees | |
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| Working with Elected Officials: Managing Political Appointees | |
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| Street-level Decision Making and Administrative Discretion: Assuring Public Safety at Heartland Airport | |
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| Dealing With Bureaucracy and Intergovernmental Relations: The EPA and Hazardous Waste | |
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| Stranger in a Strange Land: A Non-Indian Administrator Working on an Indian Reservation | |
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| Managing Human Resources | |
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| Managing Conflict Among a Hospital Staff | |
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| Sexual Harassment: Innocent Initiation or Hostile Work Environment? | |
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| Picking Up the Pieces: Grievances in the Hiring Process | |
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| Cherry County Blues: A Problem of Low Morale and High Turnover | |
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| Managing Budgets, Financial Resources, and Technology | |
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| Case 9 | |
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| Coping with Revenue Shortfalls: The Experience of a Rural Southern County | |
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| Getting Control of the Greenfield City Budget | |
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| Revenue Forecasting in the Land of 'Ah-ha's.' | |
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| Managing Ethics | |
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| Supervising with Sharks: A Project Manager Deals with an Exploitative Boss | |
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| Public Scrutiny and Accountability: An Ethical Dilemma in State Administration | |
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| Eliminating Disability-Associated Employment Discrimination: Deciding the Future of Safe Haven | |
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| Cultural Diversity and Social Justice: Racial Profiling in a Police Department | |
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| Planning And Implementing Public Programs | |
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| Developing a New Policy: A Police Department Responds to Street Gangs | |
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| Feasibility Analysis: Hurricane Mitigation and Beach Nourishment in Coastalville | |
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| Dealing with Inmates and Image: A Prison Town's Dilemma | |
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| To Privatize or Not to Privatize? A City Prepares to Contract Out Services | |
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| Evaluating Public Programs And Organizations | |
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| Strategic Planning and Performance Measurement: Setting Goals and Tracking Achievement in the City of Glenville | |
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| Restoring Mystic Lake: Program Choices When Science is Ambiguous | |
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| The Role of Benchmarking in Performance Appraisals: Lessons from State Workers' Compensation Programs | |
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| Assessing the Organization | |