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| Introducing Interpersonal Communication | |
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| What Is Communication? | |
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| Defining Communication | |
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| Understanding Communication Models | |
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| Linear Communication Model | |
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| Interactive Communication Model | |
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| Transactional Communication Mode l | |
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| What Is Interpersonal Communication? | |
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| Defining Interpersonal Communication | |
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| Principles of Interpersonal Communication | |
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| Interpersonal Communication conveys both content and relationship information | |
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| Interpersonal Communication can be intentional or unintentional | |
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| Interpersonal Communication is irreversible | |
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| Interpersonal Communication is dynamic | |
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| Interpersonal Communication is intertwined with ethics | |
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| Needs and Goals of Interpersonal Communication | |
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| Interpersonal Communication and Human Needs | |
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| Interpersonal Communication and Specific Goals | |
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| Research in Interpersonal Communication | |
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| Issues in Interpersonal Communication | |
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| Culture | |
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| Gender and Sexual Orientation | |
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| Online Communication | |
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| The Dark Side of Interpersonal Relationships | |
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| Learning Interpersonal Communication | |
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| Interpersonal Essentials | |
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| Interpersonal Skills | |
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| Interpersonal Relationships | |
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| The Journey Ahead | |
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| Chapter Review | |
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| Considering Self | |
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| The Components of Self | |
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| Self-Awareness | |
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| Self-Concept | |
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| Self-Esteem | |
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| Measuring Up to Your Own Standards | |
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| Improving Your Self-Esteem | |
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| The Sources of Self | |
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| Gender and Self | |
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| Family and Self | |
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| Culture and Self | |
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| Presenting Your Self | |
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| Maintaining Your Public Self | |
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| The Importance of Self-Presentation | |
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| Presenting the Self Online | |
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| Improving Your Online Self-Presentation | |
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| The Relational Self | |
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| Opening Your Self to Others | |
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| Your Hidden and Revealed Self | |
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| Disclosing Your Self to Others | |
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| Differences in Disclosure | |
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| Effectively Disclosing Your Self | |
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| Improving Your Self | |
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| Chapter Review | |
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| Perceiving Others | |
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| Perception as a Process | |
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| Selecting Information | |
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| Organizing the Information You've Selected | |
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| Interpreting the Information | |
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| Using Familiar Information | |
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| Creating Explanations | |
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| Experiencing Uncertainty | |
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| Influences on Perception | |
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| Perception and Culture | |
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| Perception and Gender | |
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| Personality | |
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| Prioritizing Our Own Traits When Perceiving Others | |
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| Generalizing From the Traits We Know | |
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| Forming Impressions of Others | |
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| Constructing Gestalts | |
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| The Positivity Bias | |
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| The Negativity Effect | |
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| Halos and Horns | |
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| Calculating Algebraic Impressions | |
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| Using Stereotypes | |
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| Improving Your Perception of Others | |
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| Offering Empathy | |
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| Checking Your Perception | |
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| Practicing Responsible Perception | |
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| Chapter Review | |
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| Experiencing and Expressing Emotions | |
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| The Nature of Emotion | |
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| Defining Emotion | |
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| Feelings and Moods | |
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| Types of Emotion | |
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| Forces Shaping Emotion | |
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| Culture | |
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| Gender | |
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| Personality | |
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| Managing Your Emotional Experience and Expression | |
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| Managing Your Emotions After They Occur | |
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| Preventing Emotions | |
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| Reappraising Your Emotions | |
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| Emotional Challenges | |
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| Online Communication and Empathy Deficits | |
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| Anger | |
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| Passion | |
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| Grief | |
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| Managing Your Grief | |
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| Helping Others Manage Their Grief | |
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| Living a Happy Emotional Life | |
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| Chapter Review | |
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| Listening Actively | |
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| Listening: A Five-Step Process | |
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| Receiving | |
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| Attending | |
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| Understanding | |
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| Responding | |
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| Positive Feedback | |
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| Paraphrasing and Clarifying | |
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| Recalling | |
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| The Five Functions of Listening | |
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| Listening to Comprehend | |
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| Listening to Support | |
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| Listening to Analyze | |
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| Listening to Appreciate | |
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| Listening to Discern | |
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| Adapting Your Listening Purpose | |
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| Understanding Listening Styles | |
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| Four Listening Styles | |
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| Gender Differences in Listening Styles | |
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| Culture and Listening Styles | |
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| Preventing Ineffective Listening | |
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| Selective Listening | |
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| Eavesdropping | |
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| Pseudo-Listening | |
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| Aggressive Listening | |
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| Narcissistic Listening | |
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| The Gift of Active Listening | |
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| Chapter Review | |
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| Communicating Verbally | |
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| Characteristics of Verbal Communication | |
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| Language Is Symbolic | |
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| Language Is Governed by Rules | |
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| Language Is Flexible | |
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| Language Is Cultural | |
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| Language Evolves | |
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| Functions of Verbal Communication | |
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| Sharing Meaning | |
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| Shaping Thought | |
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| Naming | |
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| Performing Actions | |
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| Crafting Conversations | |
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| Managing Relationships | |
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| Cooperative Verbal Communication | |
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| Understandable Messages | |
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| Being Informative | |
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| Being Honest | |
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| Being Relevant | |
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| Being Clear | |
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| Use "I" Language | |
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| Using "We" Language | |
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| Gender and Cooperative Verbal Communication | |
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| Culture and Cooperative Verbal Communication | |
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| Barriers to Cooperative Verbal Communication | |
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| Deception | |
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| Misunderstanding | |
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| The Power of Verbal Communication | |
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| Chapter Review | |
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| Communicating Nonverbally | |
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| Principles of Nonverbal Communication | |
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| Nonverbal Communication Uses Multiple Channels | |
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| Nonverbal Communication Is More Ambiguous | |
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| Nonverbal Communication Has Fewer Rules | |
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| Nonverbal Communication Has More Meaning | |
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| Nonverbal Communication Is Influenced by Culture | |
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| Nonverbal Communication Is Influenced by Gender | |
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| Nonverbal Communication is Liberated through Technology | |
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| Nonverbal and Verbal Combine to Create Communication | |
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| Nonverbal Communication Codes | |
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| Communicating through Body Movements | |
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| Facial Expression | |
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| Eye Contact | |
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| Gestures | |
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| Posture | |
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| Communicating through Voice | |
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| Loudness | |
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| Pitch | |
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| Speech Rate | |
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| Tone | |
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| Communicating through Touch | |
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| Communicating through Personal Space | |
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| Communicating through Time | |
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| Communicating through Physical Appearance | |
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| Communicating through Objects | |
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| Communicating through the Environment | |
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| Functions of Nonverbal Communication | |
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| Conveying Meanings | |
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| Expressing Emotion | |
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| Presenting Self | |
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| Managing Interactions | |
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| Defining Relationships | |
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| Intimacy | |
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| Dominance and Submissiveness | |
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| Responsibly Managing Your Nonverbal Communication | |
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| Chapter Review | |
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| Developing Interpersonal Competence | |
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| What Is Interpersonal Communication Competence? | |
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| Appropriateness | |
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| Effectiveness | |
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| Ethics | |
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| Improving Interpersonal Competence | |
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| Three Kinds of Messages | |
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| Using Rhetorical Messages | |
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| Improving Your Competence Online | |
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| Adapting to Online Norms | |
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| How to Communicate Competently Online | |
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| Improving Your Intercultural Competence | |
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| Are You World-Minded? | |
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| Remember: Check Your Perceptions and Practice Empathy | |
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| Preventing Interpersonal Incompetence | |
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| Communication Apprehension | |
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| Shyness and Loneliness | |
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| Defensiveness | |
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| Verbal Aggression | |
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| Taking Control of Competence | |
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| Chapter Review | |
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| Managing Conflict and Power | |
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| Conflict and Interpersonal Communication | |
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| What Is Conflict? | |
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| Conflict in Relationships | |
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| Power and Conflict | |
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| Power's Defining Characteristics | |
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| Power is Always Present | |
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| Power Can Be Used Ethically or Unethically | |
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| Power Is Granted | |
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| Power Influences Most Conflicts | |
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| Power Currencies | |
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| Power and Culture | |
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| Power and Gender | |
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| Handling Conflict | |
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| Avoiding Conflict | |
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| Accommodating Conflict | |
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| Competitively Managing Conflict | |
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| Collaboratively Managing Conflict | |
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| Barriers to Constructive Conflict | |
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| Conflict and Violence | |
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| Conflict Resolutions and Outcomes | |
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| Short-Term Conflict Resolutions | |
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| Long-Term Conflict Outcomes | |
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| Unsolvable Conflicts | |
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| The Influence of Gender, Culture, and Technology on Conflict | |
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| Conflict and Gender | |
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| Conflict and Culture | |
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| Conflict and Technology | |
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| The Challenge of Managing Conflict and Power | |
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| Chapter Review | |
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| Relationships with Romantic Partners | |
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| Defining Romantic Relationships | |
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| Liking and Loving | |
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| Different Types of Romantic Love | |
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| Key Elements of Romantic Relationships | |
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| Perception | |
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| Diversity | |
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| Choice | |
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| Tensions | |
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| Communication | |
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| Romantic Attraction | |
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| Proximity | |
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| Physical Attractiveness | |
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| Similarity | |
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| Resources | |
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| Technology and Romantic Attraction | |
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| Relationship Development and Deterioration | |
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| Coming Together | |
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| Initiating | |
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| Experimenting | |
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| Intensifying | |
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| Integrating | |
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| Bonding | |
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| Coming Apart | |
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| Differentiating | |
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| Circumscribing | |
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| Stagnating | |
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| Avoiding | |
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| Terminating | |
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| Maintaining Romantic Relationships | |
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| Maintenance Strategies | |
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| Positivity | |
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| Openness | |
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| Assurances | |
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| Sharing Activities | |
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| Sharing Tasks | |
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| Social Networks | |
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| Confronting Relationship Crises | |
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| Voice Strategy | |
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| Loyalty Strategy | |
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| Exit Strategy | |
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| Neglect Strategy | |
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| Deciding Whether to Maintain | |
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| The Dark Side of Romantic Relationships | |
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| Dysfunctional Relationship Beliefs | |
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| Jealousy | |
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| Betrayal | |
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| Sexual Infidelity | |
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| Deception | |
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| Dealing with Betrayal | |
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| Dating Violence | |
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| The Hard Work of Successful Love | |
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| Chapter Review | |
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| Relationships with Family and Friends | |
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| Defining Family | |
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| Types of Family | |
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| Communication Patterns in Families | |
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| Consensual Families | |
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| Pluralistic Families | |
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| Protective Families | |
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| Laissez-Faire Families | |
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| Maintaining Family Relationships | |
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| Maintenance Strategies for Families | |
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| Positivity | |
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| Openness | |
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| Assurances | |
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| Technology and Family Maintenance | |
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| Dealing with Family Tensions | |
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| Balancing Autonomy and Connection | |
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| Balancing Openness and Protection | |
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| Sharing Family Stories | |
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| Defining Friendship | |
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| The Different Forms of Friendship | |
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| Gender and Friendships | |
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| Friends with Benefits | |
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| Maintaining Friendship Relationships | |
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| Maintenance Strategies for Friends | |
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| Abiding by Friendship Rules | |
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| Maintaining Long-Distance Friendships | |
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| The Primacy of Family and Friends | |
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| Chapter Review | |
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| Relationships in the Workplace | |
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| Defining Workplace Relationships | |
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| The Culture of the Workplace | |
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| Networks in the Workplace | |
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| Supportive and Defensive Organizational Climates | |
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| Strategy versus Spontaneity | |
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| Dogmatism versus Flexibility | |
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| Control versus Collaboration | |
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| Evaluation versus Description | |
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| Detachment versus Empathy | |
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| Superiority versus Equality | |
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| Creating a Supportive Climate | |
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| Peer Relationships | |
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| Types of Peer Relationships | |
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| Maintaining Peer Relationships | |
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| Cross-Sex Peers | |
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| Workplace Romances | |
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| Mixed Status Relationships | |
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| Managing Up | |
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| Communicating with Subordinates | |
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| Effective Downward Communication | |
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| Compliments and Criticism | |
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| Maintaining Mixed-Status Relationships | |
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| Workplace Abuse | |
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| Sexual Harassment | |
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| Workplace Relationships and Human Happiness | |
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| Chapter Review | |