Civility Solution What to Do When People Are Rude

Name: Civility Solution What to Do When People Are Rude
Price: 3.47 USD
Availability: InStock
ISBN: 9780312368494

ISBN-10: 0312368496

ISBN-13: 9780312368494

Edition: 2008

Authors: P. M. Forni

List price: $19.95

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Description:

Many of us find ourselves confronted with rudeness every day and don’t know how to respond.nbsp; From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author ofChoosing Civility, has the answer. knows that rudeness begets rudeness and, inThe Civility Solution,nbsp;henbsp;showsnbsp;usnbsp;what to do when confrontednbsp;withnbsp;bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of…

Book details

List price: $19.95
Copyright year: 2008
Publisher: St. Martin's Press
Publication date: 6/10/2008
Binding: Hardcover
Pages: 192
Size: 5.00" wide x 6.75" long x 0.25" tall
Weight: 0.176
Language: English

Pier Massimo Forni is a professor of Italian literature at Johns Hopkins University.



Preface



Wisdom and Skills



On Rudeness



Preventing Rudeness: Eight Rules for a Civil Life



Accepting Real-Life Rudeness



How to Respond to Rudeness



Situations and Solutions



The Near and Not So Dear: Spouses, Family, and Friends



The Neighbors-Noisy, Nosy, and Nice



Workplace Woes



On the Road, in the Air, and Aboard the Train



The World of Service



Digital Communication


Closing Thoughts


Notes