Civility Solution What to Do When People Are Rude

ISBN-10: 0312368496
ISBN-13: 9780312368494
Edition: 2008
Authors: P. M. Forni
List price: $19.95
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Description: Many of us find ourselves confronted with rudeness every day and don’t know how to respond.nbsp; From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car,  More...

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Book details

List price: $19.95
Copyright year: 2008
Publisher: St. Martin's Press
Publication date: 6/10/2008
Binding: Hardcover
Pages: 192
Size: 5.00" wide x 6.75" long x 0.25" tall
Weight: 0.176

Many of us find ourselves confronted with rudeness every day and don’t know how to respond.nbsp; From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author ofChoosing Civility, has the answer. knows that rudeness begets rudeness and, inThe Civility Solution,nbsp;henbsp;showsnbsp;usnbsp;what to do when confrontednbsp;withnbsp;bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member.nbsp; How would you respond to the following? …A salesperson ignores your requests …A fellow driver gives you the infamous “finger” …Your child’s playmate misbehavesnbsp; …Your boss publicly reprimands you P. M. Forni has solutions for all of these and many more.nbsp; In yet another simple and practical handbook, P. M. Forni presentsnbsp;logical solutions that reinforce good behaviornbsp;and make our world a more civil place.

Pier Massimo Forni is a professor of Italian literature at Johns Hopkins University.

Preface
Wisdom and Skills
On Rudeness
Preventing Rudeness: Eight Rules for a Civil Life
Accepting Real-Life Rudeness
How to Respond to Rudeness
Situations and Solutions
The Near and Not So Dear: Spouses, Family, and Friends
The Neighbors-Noisy, Nosy, and Nice
Workplace Woes
On the Road, in the Air, and Aboard the Train
The World of Service
Digital Communication
Closing Thoughts
Notes

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