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Key Business Solutions Essential Problem-Solving Tools and Techniques That Every Manager Needs to Know

ISBN-10: 0273750291
ISBN-13: 9780273750291
Edition: 2012 (Revised)
Authors: Antonio E. Weiss
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Book details

Copyright year: 2012
Publisher: Pearson Education, Limited
Publication date: 8/25/2011
Binding: Paperback
Pages: 224
Size: 6.10" wide x 9.20" long x 0.90" tall
Weight: 0.968
Language: English

Antonio E. Weiss is a consultant at 2020 Delivery, one of the UK's top public sector management consultancies, formed from alumni of McKinsey & Co., Harvard Business School and the Prime Minister's Delivery Unit. He has worked on projects across a range of organisations in the UK, including clients in the National Health Service and central government departments. He has also worked as a research assistant on projects for the United National Industrial Development Organisation. Antonio is also a freelance writer for a number of publications, including the Guardian newspaper.

About the author
Acknowledgements
Publisher's acknowledgements
Introduction
The OBTAIN problem-solving process
Outline the question
The problem may be big, but it should fit on one page
The key issues you need to know to solve the problem
Break down the issues
Untangling the mess
Prioritise your workload to maximise your effort: output ratio
Test the hypothesis
You are the doctor, the problem is your patient
Analyse the problem
Without data you have nothing
Insightful interviewing
If you want to get to the root cause of the problem, just ask 'why?'
Making spreadsheet models easy
Imagine the solution
Devising the optimal solution
Making change happen
Notify the stakeholders
Writing compelling reports
Making great presentations
Managing the stakeholders
Understand who your stakeholders are and how to communicate with them
Trust makes the world go around
You are the most important stakeholder
Managing the team
Setting up the team to ensure success
Helping others reach their goal
Feedback works both ways
A final thought
Critical business tools and frameworks
Critical business tools and frameworks
4Ps of marketing
5Cs of strategy
Ansoff matrix
BCG growth-share matrix
Benchmarking
Brainstorming
De Bono's six thinking hats
Drill-down analysis
Kano analysis
McClelland's theory of needs
McKinsey 7S framework
PESTEL
Porter's five forces
SWOT
Value chain analysis
Appendix: How the tools and techniques fit into the OBTAIN process
Further reading and references
Index

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