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About the author | |
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Preface | |
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Publisher's acknowledgements | |
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Logistics, the supply chain and competitive strategy | |
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Supply chain management is a wider concept than logistics | |
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Competitive advantage | |
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The supply chain becomes the value chain | |
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The mission of logistics management | |
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The supply chain and competitive performance | |
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The changing competitive environment | |
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Logistics and customer value | |
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The marketing and logistics interface | |
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Delivering customer value | |
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What is customer service? | |
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The impact of out-of-stock | |
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Customer service and customer retention | |
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Market-driven supply chains | |
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Defining customer service objectives | |
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Setting customer service priorities | |
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Setting service standards | |
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Measuring logistics costs and performance | |
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Logistics and the bottom line | |
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Logistics and shareholder value | |
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Logistics cost analysis | |
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The concept of total cost analysis | |
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Principles of logistics costing | |
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Customer profitability analysis | |
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Direct product profitability | |
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Cost drivers and activity-based costing | |
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Matching supply and demand | |
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The lead-time gap | |
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Improving the visibility of demand | |
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The supply chain fulcrum | |
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Forecast for capacity, execute against demand | |
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Demand management and planning | |
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Collaborative planning, forecasting and replenishment | |
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Creating the responsive supply chain | |
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Product 'push' versus demand 'pull' | |
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The Japanese philosophy | |
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The foundations of agility | |
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A routemap to responsiveness | |
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Strategic lead-time management | |
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Time-based competition | |
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Lead-time concepts | |
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Logistics pipeline management | |
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The synchronous supply chain | |
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The extended enterprise and the virtual supply chain | |
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The role of information in the virtual supply chain | |
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Laying the foundations for synchronisation | |
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'Quick response' logistics | |
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Production strategies for quick response | |
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Logistics systems dynamics | |
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Complexity and the supply chain | |
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The sources of supply chain complexity | |
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The cost of complexity | |
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Product design and supply chain complexity | |
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Mastering complexity | |
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Managing the global pipeline | |
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The trend towards globalisation in the supply chain | |
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Gaining visibility in the global pipeline | |
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Organising for global logistics | |
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Thinking global, acting local | |
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The future of global sourcing | |
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Managing risk in the supply chain | |
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Why are supply chains more vulnerable? | |
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Understanding the supply chain risk profile | |
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Managing supply chain risk | |
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Achieving supply chain resilience | |
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The era of network competition | |
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The new organisational paradigm | |
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Collaboration in the supply chain | |
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Managing the supply chain as a network | |
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Seven major business transformations | |
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The implications for tomorrow's logistics managers | |
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Supply chain orchestration | |
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From 3PL to 4PL™ | |
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Overcoming the barriers to supply chain integration | |
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Creating the logistics vision | |
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The problems with conventional organisations | |
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Developing the logistics organisation | |
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Logistics as the vehicle for change | |
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Benchmarking | |
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Creating a sustainable supply chain | |
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The triple bottom line | |
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Greenhouse gases and the supply chain | |
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Reducing the transport-intensity of supply chains | |
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Peak oil | |
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Beyond the carbon footprint | |
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Reduce, reuse, recycle | |
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The impact of congestion | |
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The supply chain of the future | |
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Emerging mega-trends | |
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Shifting centres of gravity | |
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The multi-channel revolution | |
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Seeking structural flexibility | |
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2020 vision | |
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Index | |