Get What You Want at Work Complete Personal Skills Guide for Career Advantage

Name: Get What You Want at Work Complete Personal Skills Guide for Career Advantage
Availability: OutOfStock
ISBN: 9780273663003

ISBN-10: 0273663003

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Copyright year: 2003
Publisher: Pearson Education, Limited
Binding: Paperback
Pages: 160
Size: 6.14" wide x 9.17" long x 0.39" tall
Weight: 0.638



Introduction



So, what do you want?


Importance of being clear on what you want in your own mind And clear in communication to other people Stopping and thinking



Have confidence


Greeting people Finding the right words Knowing what you re doing



Be assertiveSubmission and aggression Respect for others Expressing your feelings Saying no



Dealing with difficult behaviourHandling your own emotions Anger Sulking Emotional blackmail



Impress your bossDos and don ts



Learn to listenActive listening Silent signals Getting other people to listen



Managing projects


Planning a meeting What to say Getting results



Managing people


Taking people with you What's in it for them? Relationships and networks



Coping with stress


Interruptions Work overload Nerves



Improve your personal profilePersonal image Likeableness Visibility



Working effectivelyMaking time Getting organised Prioritising



Be creativeThe creative approach Creative techniques



Be persuasiveThe psychology of persuasion Show you re on their side Lead them over to your side



NegotiatingWin/win negotiating The bottom line Negotiating techniques