Working Through Conflict Strategies for Relationships, Groups, and Organizations

ISBN-10: 0205860923

ISBN-13: 9780205860920

Edition: 7th 2013

List price: $151.07 Buy it from $58.00
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Description:

Updated in its 7thedition,Working Through Conflictprovides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice, covering the whole range of conflict settings (interpersonal, group, and organizational). Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate key concepts and help students learn how to apply theory. The book’s emphasis on application of concepts makes it highly accessible to students, while expanding their understanding of both conflict theory and practical skills.
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Book details

List price: $151.07
Edition: 7th
Copyright year: 2013
Publisher: Prentice Hall PTR
Publication date: 6/11/2012
Binding: Mixed Media
Pages: 336
Size: 7.40" wide x 9.10" long x 0.80" tall
Weight: 1.276
Language: English

List of Cases
Preface
Introduction
Conflict Defined
Arenas for Conflict
Productive and Destructive Conflict Interaction
Judgments About Conflict Outcomes
Plan of the Book
Summary and Review
Communication and Conflict
A Model of Effective Conflict Management
Properties of Conflict Interaction
Summary and Review
Conclusion
the Inner Experience of Conflict
the Psychodynamic Perspective
Emotion and Conflict
Social Cognition and Conflict
the Interaction of Psychodynamics, Emotion, and Social Cognition in Conflict
Summary and Review
Conclusion
Conflict Interaction
Stages of Conflict
Interdependence
Reciprocity and Compensation
Framing Issues in Conflict Interaction
Social Context and the Coordination of Meaning
Social Identity and Intergroup Conflict
Summary and Review
Conclusion
Conflict Styles and Strategic Conflict Interaction
Origins of Conflict Style
What is a Conflict Style?
An Expanded View of Conflict Styles
Determining the Styles of Others
Pairings of Conflict Styles
Shifting Styles During Conflict Episodes
Selecting Conflict Styles
Cultural and Gender Influences on Conflict Styles
Styles and Tactics in Practice
Summary and Review
Conclusion
Power: the Architecture of Conflict
Power and the Emergence of Conflict
A Relational View of Power
Power and Conflict Interaction
the use of Power in Conflict Tactics
the Balance of Power in Conflict
Working with Power
Summary and Review
Conclusion
Face-Saving
the Dimensions of Face
Face Loss as It Relates to Face-Saving
A Threat to Flexibility in Conflict Interaction
Conflict Interaction as a Face-Saving Arena
Face-Saving Frames in Conflict Interaction
Face Saving in Other Cultures
Face-Giving Strategies
Working with Face-Saving Issues
Summary and Review
Conclusion
Climate and Conflict Interaction
Climate and Conflict
Summary and Review
Conclusion
Managing Conflict
Review of the Normative Model for Conflict Management
Navigating Differentiation
A Procedure for Managing Conflicts
Addressing Severe Challenges to Conflict Integration
Dispute Systems: Managing Conflict within Organizations
Summary and Review
Conclusion
Third-Party Intervention
Property 1: Conflict Interaction is Constituted and Sustained by Moves and Countermoves During Interaction
Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves
Property 3: Conflict Interaction is Influenced by and in Turn Affects Relationships
Property 4: Conflict Interaction is Influenced by the Context in Which It Occurs
Summary and Review
Conclusion
References
Index
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