Workplace Communications The Basics

ISBN-10: 0205828094
ISBN-13: 9780205828098
Edition: 5th 2011
List price: $79.60 Buy it from $1.99
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Book details

List price: $79.60
Edition: 5th
Copyright year: 2011
Publisher: Longman Publishing Group
Publication date: 11/3/2010
Binding: Paperback
Pages: 312
Size: 7.25" wide x 9.00" long x 0.50" tall
Weight: 1.386
Language: English

Preface
Introduction
The Keys to Successful Communication: Purpose, Audience, and Tone
Purpose
Audience
Tone
Exercises
Memos and E-mail
Memos
E-mail
Exercises
Checklist: Evaluating a Memo or E-mail
Business Letters
Letters
Format
Checklist: Evaluating a Letter
Exercises
Effective Visuals: Tables, Graphs, Charts, and Illustrations
Principles of Effective Visuals
Tables
Graphs
Line Graphs
Bar Graphs
Charts
Flowcharts
Organizational Charts
Gantt Charts
Circle Charts
Illustrations
Photographs
Drawings
Diagrams
Checklist: Evaluating a Visual
Exercises
Short Reports: Page Design, Formats, and Types
Page Design
Report Formats: Memo, Letter, and Booklet
Types of Reports
Incident Report
Progress Report
Recommendation Report
Travel Report
Exercises
Checklist: Evaluating a Memo Report
Checklist: Evaluating a Letter Report
Checklist: Evaluating a Booklet Report
Summaries
Types of Summaries: Descriptive, Informative, and Evaluative
Summarizing Print Sources
Summarizing Nonprint Sources
Checklist: Evaluating a Summary
Exercises
Fliers, Brochures, and Newsletters
Fliers
Checklist: Evaluating a Flier
Brochures
Checklist: Evaluating a Brochure
Newsletters
Checklist: Evaluating a Newsletter
Exercises
Instructions and Procedure Description
Instructions
Procedure Description
Avoiding Liability
Checklist: Evaluating Instructions and Procedure Description
Exercises
Job Application Process: Letter, Rÿsumÿ, Interview, and Follow-Up
Application Letter
Rÿsumÿ
Traditional Rÿsumÿ
Scannable Rÿsumÿ
Interview
Follow-up
Checklist: Evaluating an Application Letter, Rÿsumÿ, and Follow-Up
Exercises
Oral Presentations: Preparation and Delivery
Preparation
Preliminaries
Rehearsal
Delivery
Introductions and Conclusions
Vocal Factors
Physical Factors
Eye Contact
Presentation Aids
Enthusiasm
Checklist: Evaluating a Public Speaker
Exercises
Proposals
Solicited Proposals
Unsolicited Proposals
Internal and External Proposals
Formats of Proposals
Objectives of Proposals
Checklist: Evaluating Proposal
Exercises
Long Reports: Format, Collaboration, and Documentation
Format
Transmittal Document
Title Page
Abstract
Table of Contents
List of Illustrations
Glossary
Text
Visuals
Pagination
Collaboration
Documentation
Bibliography
Parenthetical Citations
Checklist: Evaluating a Long Report
Exercises
Ten Strategies to Improve Style
Review of Mechanics: Spelling, Punctuation, and Grammar
Index

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