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| Preface | |
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| Introduction | |
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| The Keys to Successful Communication: Purpose, Audience, and Tone | |
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| Purpose | |
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| Audience | |
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| Tone | |
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| Exercises | |
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| Memos and E-mail | |
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| Memos | |
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| E-mail | |
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| Exercises | |
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| Checklist: Evaluating a Memo or E-mail | |
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| Business Letters | |
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| Letters | |
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| Format | |
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| Checklist: Evaluating a Letter | |
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| Exercises | |
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| Effective Visuals: Tables, Graphs, Charts, and Illustrations | |
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| Principles of Effective Visuals | |
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| Tables | |
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| Graphs | |
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| Line Graphs | |
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| Bar Graphs | |
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| Charts | |
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| Flowcharts | |
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| Organizational Charts | |
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| Gantt Charts | |
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| Circle Charts | |
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| Illustrations | |
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| Photographs | |
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| Drawings | |
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| Diagrams | |
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| Checklist: Evaluating a Visual | |
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| Exercises | |
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| Short Reports: Page Design, Formats, and Types | |
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| Page Design | |
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| Report Formats: Memo, Letter, and Booklet | |
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| Types of Reports | |
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| Incident Report | |
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| Progress Report | |
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| Recommendation Report | |
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| Travel Report | |
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| Exercises | |
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| Checklist: Evaluating a Memo Report | |
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| Checklist: Evaluating a Letter Report | |
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| Checklist: Evaluating a Booklet Report | |
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| Summaries | |
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| Types of Summaries: Descriptive, Informative, and Evaluative | |
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| Summarizing Print Sources | |
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| Summarizing Nonprint Sources | |
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| Checklist: Evaluating a Summary | |
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| Exercises | |
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| Fliers, Brochures, and Newsletters | |
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| Fliers | |
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| Checklist: Evaluating a Flier | |
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| Brochures | |
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| Checklist: Evaluating a Brochure | |
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| Newsletters | |
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| Checklist: Evaluating a Newsletter | |
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| Exercises | |
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| Instructions and Procedure Description | |
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| Instructions | |
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| Procedure Description | |
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| Avoiding Liability | |
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| Checklist: Evaluating Instructions and Procedure Description | |
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| Exercises | |
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| Job Application Process: Letter, Rÿsumÿ, Interview, and Follow-Up | |
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| Application Letter | |
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| Rÿsumÿ | |
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| Traditional Rÿsumÿ | |
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| Scannable Rÿsumÿ | |
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| Interview | |
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| Follow-up | |
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| Checklist: Evaluating an Application Letter, Rÿsumÿ, and Follow-Up | |
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| Exercises | |
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| Oral Presentations: Preparation and Delivery | |
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| Preparation | |
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| Preliminaries | |
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| Rehearsal | |
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| Delivery | |
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| Introductions and Conclusions | |
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| Vocal Factors | |
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| Physical Factors | |
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| Eye Contact | |
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| Presentation Aids | |
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| Enthusiasm | |
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| Checklist: Evaluating a Public Speaker | |
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| Exercises | |
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| Proposals | |
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| Solicited Proposals | |
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| Unsolicited Proposals | |
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| Internal and External Proposals | |
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| Formats of Proposals | |
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| Objectives of Proposals | |
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| Checklist: Evaluating Proposal | |
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| Exercises | |
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| Long Reports: Format, Collaboration, and Documentation | |
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| Format | |
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| Transmittal Document | |
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| Title Page | |
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| Abstract | |
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| Table of Contents | |
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| List of Illustrations | |
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| Glossary | |
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| Text | |
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| Visuals | |
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| Pagination | |
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| Collaboration | |
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| Documentation | |
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| Bibliography | |
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| Parenthetical Citations | |
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| Checklist: Evaluating a Long Report | |
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| Exercises | |
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| Ten Strategies to Improve Style | |
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| Review of Mechanics: Spelling, Punctuation, and Grammar | |
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| Index | |