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Preface | |
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Introduction | |
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The Keys to Successful Communication: Purpose, Audience, and Tone | |
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Purpose | |
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Audience | |
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Tone | |
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Exercises | |
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Memos and E-mail | |
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Memos | |
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E-mail | |
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Exercises | |
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Checklist: Evaluating a Memo or E-mail | |
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Business Letters | |
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Letters | |
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Format | |
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Checklist: Evaluating a Letter | |
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Exercises | |
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Effective Visuals: Tables, Graphs, Charts, and Illustrations | |
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Principles of Effective Visuals | |
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Tables | |
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Graphs | |
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Line Graphs | |
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Bar Graphs | |
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Charts | |
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Flowcharts | |
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Organizational Charts | |
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Gantt Charts | |
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Circle Charts | |
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Illustrations | |
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Photographs | |
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Drawings | |
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Diagrams | |
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Checklist: Evaluating a Visual | |
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Exercises | |
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Short Reports: Page Design, Formats, and Types | |
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Page Design | |
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Report Formats: Memo, Letter, and Booklet | |
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Types of Reports | |
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Incident Report | |
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Progress Report | |
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Recommendation Report | |
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Travel Report | |
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Exercises | |
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Checklist: Evaluating a Memo Report | |
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Checklist: Evaluating a Letter Report | |
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Checklist: Evaluating a Booklet Report | |
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Summaries | |
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Types of Summaries: Descriptive, Informative, and Evaluative | |
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Summarizing Print Sources | |
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Summarizing Nonprint Sources | |
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Checklist: Evaluating a Summary | |
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Exercises | |
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Fliers, Brochures, and Newsletters | |
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Fliers | |
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Checklist: Evaluating a Flier | |
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Brochures | |
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Checklist: Evaluating a Brochure | |
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Newsletters | |
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Checklist: Evaluating a Newsletter | |
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Exercises | |
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Instructions and Procedure Description | |
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Instructions | |
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Procedure Description | |
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Avoiding Liability | |
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Checklist: Evaluating Instructions and Procedure Description | |
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Exercises | |
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Job Application Process: Letter, Rÿsumÿ, Interview, and Follow-Up | |
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Application Letter | |
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Rÿsumÿ | |
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Traditional Rÿsumÿ | |
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Scannable Rÿsumÿ | |
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Interview | |
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Follow-up | |
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Checklist: Evaluating an Application Letter, Rÿsumÿ, and Follow-Up | |
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Exercises | |
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Oral Presentations: Preparation and Delivery | |
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Preparation | |
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Preliminaries | |
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Rehearsal | |
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Delivery | |
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Introductions and Conclusions | |
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Vocal Factors | |
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Physical Factors | |
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Eye Contact | |
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Presentation Aids | |
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Enthusiasm | |
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Checklist: Evaluating a Public Speaker | |
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Exercises | |
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Proposals | |
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Solicited Proposals | |
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Unsolicited Proposals | |
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Internal and External Proposals | |
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Formats of Proposals | |
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Objectives of Proposals | |
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Checklist: Evaluating Proposal | |
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Exercises | |
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Long Reports: Format, Collaboration, and Documentation | |
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Format | |
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Transmittal Document | |
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Title Page | |
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Abstract | |
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Table of Contents | |
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List of Illustrations | |
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Glossary | |
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Text | |
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Visuals | |
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Pagination | |
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Collaboration | |
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Documentation | |
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Bibliography | |
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Parenthetical Citations | |
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Checklist: Evaluating a Long Report | |
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Exercises | |
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Ten Strategies to Improve Style | |
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Review of Mechanics: Spelling, Punctuation, and Grammar | |
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Index | |