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| Communication Essentials | |
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| Introduction to Human Communication | |
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| The Importance of Studying Human Communication | |
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| What Is Human Communication? | |
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| Components of Human Communication | |
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| Visual Summary 1.1: Key Components of Human Communication | |
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| A Model of Human Communication: Human Communication in Society | |
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| Communication Ethics | |
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| Defining Communication Ethics | |
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| Developing Communication Ethics | |
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| Communication Ethics in Practice | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| Too Much Talk Can Lead to Problems | |
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| Careers in Communication | |
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| Communication in Society | |
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| Communication in Society: Sexual Harassment Usually Starts With Inappropriate Comments | |
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| Building Your Communication Skills | |
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| Building a Framework for Thinking Ethically and Making Ethical Decisions | |
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| Perception and Its Role in Identity Development | |
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| What is Perception? | |
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| Selection | |
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| Organization | |
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| Interpretation | |
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| What is Identity? | |
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| Identity Exists at Both the Individual and Societal Levels | |
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| Identities are Both Fixed and Dynamic | |
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| Identities are Created through Interaction | |
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| Identities Must Be Seen in Context | |
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| The Importance of Perception and Identity | |
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| The Individual, Perception and Identity | |
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| Reflected Appraisals | |
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| Social Comparison | |
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| Self-Concept | |
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| Visual Summary 2.1: Identity Development through Communication | |
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| The Individual, Perception, Identity and Society | |
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| Social Identities and Perception | |
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| Power, Perception and Identity | |
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| Culture, Perception and Identity | |
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| The Ethics of Perceiving and Communicating About Identities | |
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| Skills for Improving Perception and Communication About Identities | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| The Ringtone Adults Cannot Hear | |
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| Communication in Society | |
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| Women Nose Ahead in Smell Test | |
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| Building Your Communication Skills | |
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| Communicating About Identities | |
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| Refining Your Perceptual Processes | |
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| Verbal Communication | |
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| What is Verbal Communication? | |
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| The Importance of Verbal Communication | |
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| Verbal Communication and the Individual | |
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| Functions of Language | |
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| Components of Language | |
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| Visual Summary 3.1: Components of Language | |
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| Influences on Verbal Communication | |
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| The Individual, Verbal Communication, and Society | |
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| Language and Perception | |
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| Language and Power | |
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| Power and Words | |
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| Ethics and Verbal Communication | |
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| Become Aware of the Power of Language | |
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| Become Conscious of Your Language Use | |
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| Improving Your Verbal Communication Skills | |
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| Confirming and Disconfirming Communication | |
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| "I" Statements | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| Words of the Year | |
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| A Little Poem Regarding Computer Spell Checkers | |
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| Contemporary Slang | |
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| Language Discrimination | |
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| Communication in Society | |
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| Mind Your (Terror) Language | |
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| Building Your Communication Skills | |
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| Avoiding Bias in Language | |
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| Nonverbal Communication | |
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| What is Nonverbal Communication? | |
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| The Importance of Nonverbal Communication | |
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| Nonverbal Communication and the Individual | |
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| Influences on Nonverbal Communication | |
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| Nonverbal Codes | |
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| Visual Summary 4.1: Proxemics | |
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| The Functions of Nonverbal Messages | |
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| Communicating Information | |
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| Regulating Interaction | |
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| Expressing and Managing Intimacy | |
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| Establishing Social Control | |
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| Signaling Service-Task Functions | |
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| The Individual, Nonverbal Communication, and Society | |
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| Nonverbal Communication and Power | |
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| Nonverbal Communication, Prejudice, and Discrimination | |
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| Ethics and Nonverbal Communication | |
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| Improving Your Nonverbal Communication Skills | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| How Much Does Nonverbal Communication Contribute to Meaning? | |
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| Territoriality: Maintaining Private and Public Spaces | |
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| Communication in Society | |
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| Etiquette for the World Traveler | |
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| Building Your Communication Skills | |
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| Developing Sensitivity to Cross-Cultural Nonverbal Communication | |
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| Five Tips for Enhancing Nonverbal Communication Skills | |
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| Listening | |
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| What is Listening? | |
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| Visual Summary 5.1: Stages of Listening | |
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| The Importance of Listening | |
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| Listening and the Individual | |
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| Listening Styles | |
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| Influences on Listening | |
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| Barriers to Listening | |
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| The Individual, Listening and Society | |
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| Social Hierarchies | |
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| Listening in Context | |
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| Listening and Community | |
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| Ethics and Listening | |
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| Improving Your Listening Skills | |
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| Become Aware | |
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| Identify Poor Habits | |
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| Strive for Mindful Listening | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| Statistically Speaking, How Many People Are Deaf or Hard of Hearing? | |
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| Communication in Society | |
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| Effective Listening Skills of Managers | |
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| Building Your Communication Skills | |
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| Three Strategies for Improving Listening Between Men and Women | |
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| Combating the Top Ten Poor Listening Habits | |
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| Communication Across Cultures | |
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| What is Intercultural Communication? | |
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| The Importance of Intercultural Communication | |
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| Increased Opportunities for Intercultural Contact | |
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| Enhanced Business Effectiveness | |
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| Improved Intergroup Relations | |
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| Enhanced Self-Awareness | |
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| Intercultural Communication and the Individual | |
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| Intercultural Communication on the Borders | |
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| Visual Summary 6.1: Border Dwellers through Travel | |
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| The Influence of Cultural Values on Communication | |
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| A Dialectic Approach | |
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| The Individual, Intercultural Communication, and Society | |
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| Political, Historical, and Social Forces | |
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| Intercultural Communication and Power | |
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| Ethics and Intercultural Communication | |
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| Improving Your Intercultural Communication Skills | |
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| Increase Motivation | |
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| Increase Your Knowledge of Self and Others | |
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| Avoid Stereotypes | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| Meeting Other Travelers Adds Depth to Argentina Visit | |
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| Zuni Eagle Aviary is a Beautiful Sign | |
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| Communication in Society | |
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| TV Reality Not Often Spoken of: Race | |
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| Building Your Communication Skills | |
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| Sobering Advice for Anyone Contemplating a Cross-Cultural Marriage | |
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| Communication and New Technologies | |
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| What is Computer Mediated Communication? | |
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| The Importance of Computer Mediated Communication | |
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| How Does Computer Mediated Communication Impact Our Communication Choices? | |
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| Media Deficit Theory | |
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| Visual Summary 7.1: Media Richness Theory | |
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| Media Augmentation Theory | |
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| Social Network Theory | |
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| Computer Mediated Communication and the Individual | |
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| Managing Identity | |
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| Relationship Development | |
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| The Individual, Communication Technology, and Society | |
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| Gender, Age, Ethnicity, and Technology Use | |
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| Power, Access, and the Digital Divide | |
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| Globalization and the Digital Divide | |
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| Closing the Digital Divide | |
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| Ethics and Computer Mediated Communication | |
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| Ethics and Online Identity | |
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| Building Relationships Online | |
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| Improving Your Computer Mediated Communication Skills | |
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| Email Etiquette | |
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| Cell Phone Etiquette | |
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| Evaluating Internet Information | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| Employers Admit to Disqualifying Candidates Due to Facebook Content | |
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| The Ten Commandments of Computer Ethics | |
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| Communication in Society | |
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| Love in the Age of Social Networking | |
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| Building Your Communication Skills | |
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| Guidelines for Using Social Networking Sites | |
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| Safety Tips for Online Dating | |
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| Guidelines for Voice and Text Messaging | |
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| Communicating In Dyads | |
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| Interpersonal Communication Processes | |
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| What is Interpersonal Communication? | |
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| Interpersonal Communication Involves Interdependent Parties | |
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| Interpersonal Communication Exists on a Continuum | |
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| Interpersonal Communication is Relational | |
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| The Importance of Interpersonal Communication, and Relationships | |
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| Interpersonal Communication, Relationships, and the Individual | |
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| Influences on Relationship Development | |
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| Models of Relationship Development | |
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| Visual Summary 8.1: the Dialectical Model of Relationship Development | |
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| Communicating in Friendship and Romantic Relationships | |
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| Society, Power, Courtship, and Marriage | |
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| Ethics and Interpersonal Communication | |
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| Improving Your Maintenance Skills in Long-Distance Friendships | |
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| Frequency of Interaction | |
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| Openness | |
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| Positivity | |
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| Social Support | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| DNA Dating Site Predicts Chemical Romance | |
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| Women's and Men's Flirtation Behaviors Differ | |
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| Communication in Society | |
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| Race and Romantic Relationships in the United States | |
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| Building Your Communication Skills | |
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| Strategies for Maintaining Long-Distance Romantic Relationships | |
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| Initiating a Conversation | |
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| Communication in Close Relationships | |
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| What are Relationship Challenges? | |
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| The Importance of Managing Relationship Challenges | |
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| The Individual and Relationship Challenges | |
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| Developing Social Influence Skills | |
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| Managing Aversive Communication Interactions | |
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| Visual Summary 9.1: Influences on the Perceived Hurtfulness of a Message | |
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| Managing Threats to Relationships | |
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| The Individual, Relationship Challenges, and Society | |
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| Society, Sex Roles, and Relationship Challenges | |
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| Society, Emotion, and Relationship Challenges | |
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| Cultural Influences on Relationship Challenges | |
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| Ethics and Relationship Challenges | |
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| Improving Your Ability to Manage | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| Recognizing a Potential Batterer | |
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| Communication in Society | |
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| Abused Men: the Silent Victims of Domestic Violence | |
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| Building Your Communication Skills | |
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| Responding to a Partner's Infidelity | |
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| Preventing Sexual Coercion | |
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| Communication and Conflict | |
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| What is Conflict? | |
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| Interdependence | |
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| Interests | |
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| Incompatibilities | |
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| Limited Resources | |
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| The Importance of Managing Conflict Effectively | |
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| The Individual and Conflict Management | |
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| What Purposes Does Conflict Serve? | |
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| What Causes Conflict? | |
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| Responding to Conflict: Strategies and Styles | |
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| Choosing a Conflict Style | |
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| Emotion | |
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| Problematic Conflict Interactions | |
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| Visual Summary 10.1: Gottman's Cascade Model and the Four Horsemen of the Apocalypse | |
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| The Individual, Conflict Management, and Society | |
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| Power | |
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| Culture | |
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| Ethics and Conflict Management | |
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| Improving Your Conflict Management Skills | |
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| A Strategic Approach to Conflict Management | |
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| The Competence Model of Conflict | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| He Who Cast the First Stone Probably Didn't | |
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| Communication in Society | |
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| Actor Makes the Wrong Call | |
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| Building Your Communication Skills | |
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| How to Apologize | |
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| Six Keys to Improve Your Relationship | |
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| Principles of Interpersonal Conflict | |
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| Communicating In Groups | |
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| Small Group Communication Processes | |
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| What Is Small Group Communication? | |
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| A Small Number of People | |
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| A Common Purpose | |
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| A Connection with Each Other | |
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| An Influence on Each Other | |
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| The Importance of Small Group Communication | |
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| Reasons to Study Small Group Communication | |
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| Advantages and Disadvantages of Group Work | |
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| Small Group Communication and the Individual | |
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| Types of Communication Roles | |
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| Visual Summary 11.1: Roles in Groups | |
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| Effective Small Group Communication | |
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| The Individual, Small Group Communication, and Society | |
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| Power and Group Communication | |
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| Cultural Diversity and Small Group Communication | |
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| Ethics and Small Group Communication | |
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| Improving Your Small Group Communication Skills | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| Procedures That Help Groups Agree | |
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| Communication in Society | |
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| Is Collaboration the Future of Invention? | |
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| Building Your Communication Skills | |
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| Identifying Roles in Group Situations | |
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| How to Handle Conflicts in Meetings | |
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| Leadership and Group Decision-Making | |
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| What is Leadership? | |
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| The Importance of Leadership | |
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| Leadership and the Individual | |
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| The Role of Communication in Leadership | |
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| Influences on Leadership | |
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| Theories of Leadership | |
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| Functional Theory | |
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| Style Theory | |
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| Visual Summary 12.1: Leadership Styles | |
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| Transformational Leadership Theory | |
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| Servant Leadership Theory | |
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| Toxic Leadership | |
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| The Individual, Leadership, and Society | |
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| Ethics and Leadership | |
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| Becoming a More Effective Leader | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| Leadership is an Influence Relationship | |
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| Communication in Society | |
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| Mandela's Eight Lessons of Leadership | |
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| Building Your Communication Skills | |
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| Leading Diverse People | |
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| Speaking In Public | |
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| Topic Selection and Speech Development | |
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| What Is Public Speaking? | |
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| The Importance of Speaking in Public | |
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| Establishing Your Reasons for Speaking in Public | |
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| Identifying Your General Purpose | |
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| Generating and Selecting Your Topic | |
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| Identifying Your Specific Purpose | |
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| Analyzing and Relating to Your Audience | |
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| What Does Your Audience Know About Your Topic? | |
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| Who Is Your Audience? | |
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| What Does Your Audience Know About You? | |
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| What Does Your Audience Expect From You? | |
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| Developing Your Speech | |
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| Narrowing Your Topic | |
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| Determining Your Main Points | |
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| Identifying Your Thesis Statement | |
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| Finding Supporting Materials | |
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| Organizing Your Speech | |
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| Developing the Body of Your Speech | |
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| Creating Your Outline | |
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| Developing Transitions, Introductions, and Conclusions | |
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| Visual Summary 13.1: Developing Your Speech | |
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| Becoming an Ethical Public Speaker | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| Selected Search Engines and Databases | |
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| Communication in Society | |
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| Bill Gates, the Great Communicator? | |
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| Building Your Communication Skills | |
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| Communication Event Checklist | |
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| Speech Delivery | |
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| What is Delivery? | |
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| The Importance of Speech Delivery | |
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| Key Issues in Effective Speech Delivery | |
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| Overcoming Anxiety | |
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| Setting the Tone | |
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| Considering Language and Style | |
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| Incorporating Visual Aids | |
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| Being Aware of Time Limits | |
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| Choosing a Delivery Method | |
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| Projecting a Persona | |
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| Practicing Your Speech | |
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| Visual Summary 14.1: Key Issues in Effective Speech Delivery | |
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| The Individual, Speech Delivery, and Society | |
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| Ethos, Pathos and Logos | |
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| Ethical Speech Delivery | |
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| Use Language Sensitively | |
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| Use Visual Aids Carefully | |
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| Respect Time Limits | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| PowerPoint Tips | |
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| Communication in Society | |
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| Be Cautious With Humor | |
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| Building Your Communication Skills | |
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| Try Relaxing Breathing Exercises | |
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| The Importance of Dress | |
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| Stylistic Devices | |
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| Visual Aids Checklist | |
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| Informative Speaking | |
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| What is Informative Speaking? | |
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| The Importance of Informative Speaking | |
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| Informative Versus Persuasive Speaking | |
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| Visual Summary 15.1: Informative Versus Persuasive Speaking | |
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| Types of Informative Speeches | |
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| Speeches About "Objects" | |
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| Speeches About Processes | |
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| Speeches About Events | |
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| Speeches About Concepts | |
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| Organizing Informative Speeches | |
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| Using a Chronological Pattern | |
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| Using a Geographical/Spatial Pattern | |
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| Using a Topical Pattern | |
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| Tips for Speaking Informatively | |
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| Include Information That is Accurate and Objective | |
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| Include Facts That Are Truthful and Can Be Corroborated | |
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| Include Ideas That are Accessible to Your Audience | |
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| Include Visual Aids That Clearly and Accurately Describe Facts | |
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| Respect the Ideas of Your Audience | |
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| Ethics and Informative Speaking | |
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| Sample Informative Speech in Outline Form | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| Four Types of Informative Speeches | |
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| Communication in Society | |
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| Informing the Public About the H1N1 Outbreak | |
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| Building Your Communication Skills | |
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| Checklist for Fact Finding | |
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| Persuasive Speaking | |
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| What is Persuasive Speaking? | |
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| The Importance of Persuasive Speaking | |
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| The Power to Persuade | |
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| Visual Summary 16.1: the Power to Persuade | |
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| The Power of Ethos | |
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| The Power of Logos | |
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| The Power of Pathos | |
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| Types of Persuasive Speeches | |
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| Speeches to Impact the Audience's Attitudes | |
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| Speeches to Impact the Audience's Beliefs | |
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| Speeches to Impact the Audience's Values | |
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| Speeches to Impact the Audience's Behavior | |
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| Organizing Persuasive Speeches | |
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| Using a Problem-Solution or Problem-Solution-Action Pattern | |
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| Using a Claim Pattern | |
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| Using Monroe's Motivated Sequence | |
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| Tips for Speaking Persuasively | |
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| Select a Topic Appropriate to Persuasion | |
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| Organize Your Thesis as a Statement of Fact, Value, or Policy | |
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| Establish Credibility through the Quality of Your Sources | |
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| Avoid Misusing Persuasive Language | |
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| Persuasive Speaking and Ethics | |
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| Summary | |
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| Key Terms | |
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| Chapter Review Questions | |
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| Activities | |
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| Web Activities | |
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| Did You Know? | |
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| The Boomerang Effect | |
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| Fallacies of Reasoning | |
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| Communication in Society | |
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| The Return of Public Deliberation? | |
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| Building Your Communication Skills | |
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| Research Checklist | |