Working in Groups Communication Principles and Strategies

ISBN-10: 0205554873
ISBN-13: 9780205554874
Edition: 4th 2007
List price: $97.60
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Description: Working in Groupsnbsp;provides students with strategies for usingnbsp;theory and contemporary research findings tonbsp;enhance group communication,nbsp;group productivity, and member satisfaction.

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Book details

List price: $97.60
Edition: 4th
Copyright year: 2007
Publisher: Allyn & Bacon, Incorporated
Publication date: 8/9/2006
Binding: Paperback
Pages: 448
Size: 7.50" wide x 9.25" long x 0.50" tall
Weight: 1.474
Language: English

Working in Groupsnbsp;provides students with strategies for usingnbsp;theory and contemporary research findings tonbsp;enhance group communication,nbsp;group productivity, and member satisfaction.

Preface
Basic Group Concepts
Introduction to Group Communication
Succeeding in Groups
Defining Group Communication
Three or More People
Interaction
Common Goal
Interdependence
Working
The Process of Group Communication
Types of Groups
Primary Groups
Social Groups
Self-Help Groups
Learning Groups
Service Groups
Work Groups
Public Groups
Advantages and Disadvantages of Working in Groups
Advantages
Disadvantages
Balance: The Guiding Principle of Group Work
Group Dialectics
Ethics and Balance
GroupWork: It Was the Best of Groups; It Was the Worst of Groups
GroupAssessment: Essential Group Elements
Group Development
The Life Cycle of Groups
Group Development Stages
Characteristics of Effective Groups
Forming: Balancing Individual and Group Needs
Maslow's Hierarchy of Needs
Schutz's Theory of Interpersonal Needs
Forming Tensions
Storming: Balancing Conflict and Cohesion
Norming: Balancing Conformity and Nonconformity
Types of Norms
Conformity
Nonconformity
Performing: Balancing Task and Maintenance Dimensions
Group Task Roles
Group Maintenance Roles
Self-Centered Roles
Adjourning: Balancing Engagement and Disengagement
Balancing Needs, Norms, and Roles
GroupWork: Classroom Norms
GroupAssessment: Group Attraction Survey
Group Member Diversity
Heterogeneous Groups
Personality Dimensions
Personality Theory
Implications of Personality Dimensions
Cultural Dimensions
Individualism-Collectivism
Power Distance
Uncertainty Avoidance
Masculine-Feminine
High Context-Low Context
Monochronic Time-Polychronic Time
Barriers to Cultural Understanding
Gender Dimensions
Generational Dimensions
Balanced Diversity
GroupWork: Personality Preferences
GroupAssessment: Identifying Cultural Dialectics
Interaction Skills
Confidence in Groups
Group and Member Confidence
Communication Apprehension
Sources of Anxiety
Apprehension in Groups
Strategies for High Apprehensives
You Are Not Alone
Be Well Prepared
Learn Communication Skills
Re-lax, Re-think, Re-vision
Strategies for Low Apprehensives
Be Supportive
Provide Constructive Feedback
Include Anxious Members
Stop Talking
Assertiveness
Balancing Passivity and Aggression
Assertiveness and Diversity
Assertiveness Skill Building
Balancing Ability and Confidence
GroupWork: Sorting the Symptoms
GroupAssessment: Personal Report of Communication Apprehension (PRCA-24)
Verbal and Nonverbal Communication in Groups
Two Essential Tools
Language and Meaning
Denotation and Connotation
Levels of Meaning
Team Talk
Language Difficulties
Bypassing
Offensive Language
Jargon
Adapting to Language Differences
Language and Gender
Language and Culture
Improving Verbal Communication
Improve Your Vocabulary
Use I, You, and We Language
Use Appropriate Grammar
The Importance of Nonverbal Communication
Nonverbal Behavior
Personal Appearances
Facial Expression
Vocal Expression
Physical Expression
The Nonverbal Environment
Arrangement of Space
Perceptions of Personal Space
Nonverbal Communication and Culture
Creating a Supportive Communication Climate
Evaluation and Description
Control and Problem Orientation
Strategy and Spontaneity
Neutrality and Empathy
Superiority and Equality
Certainty and Provisionalism
Balancing Language and Nonverbal Behavior
GroupWork: Context, Context, Context
GroupAssessment: Auditing Team Talk
Listening in Groups
The Challenge of Listening in Groups
The Nature of Listening
The Dialectics of Listening
Types of Listening
Discriminative Listening
Comprehensive Listening
Empathic Listening
Analytical Listening
Appreciative Listening
Group Roles and Listening
Task Roles and Listening
Maintenance Roles and Listening
Leadership Functions and Listening
Improving Listening
Use Your Extra Thought Speed
Apply the Golden Listening Rule
Listening Strategies
The Art of Paraphrasing
Listening to Differences
Taking Notes in Groups
Self-Listening in Groups
Balanced Listening
GroupWork: Practice Paraphrasing
GroupAssessment: Shafir's Self-Listening Test
Conflict and Cohesion in Groups
Conflict in Groups
Substantive Conflict
Affective Conflict
Procedural Conflict
Constructive and Destructive Conflict
Conflict Styles
Avoidance
Accommodation
Competition
Compromise
Collaboration
Choosing a Conflict Style
Conflict Management Strategies
The 4Rs Method
The A-E-I-O-U Model
Negotiation
Mediation
Arbitration
Group Cohesion
Enhancing Cohesion
Groupthink
Adapting to Differences
Cultural Responses to Conflict
Gender Responses to Conflict
Balancing Conflict and Cohesion
GroupWork: Win as Much as You Can
GroupAssessment: Ross-DeWine Conflict Management Message Style Instrument
Achieving Group Goals
Group Leadership
What Is Leadership?
Leadership and Power
Reward Power
Coercive Power
Legitimate Power
Expert Power
Referent Power
Becoming a Leader
Designated Leaders
Emergent Leaders
Strategies for Becoming a Leader
Leadership Theories
Trait Theory
Styles Theory
Situational Theory
Transformational Theory
The 4M Model of Leadership Effectiveness
Model Leadership Behavior
Motivate Members
Manage Group Process
Make Decisions
Diversity and Leadership
Gender and Leadership
Cultural Diversity and Leadership
Balanced Leadership
GroupWork: The Least-Preferred-Coworker-Scale
GroupAssessment: Are You Ready to Lead?
Structured and Creative Problem Solving in Groups
Group Decision Making
Decision Making and Problem Solving
Decision-Making Methods
Decision-Making Goals
The Need for Procedures
The Need for Structured Procedures
The Need for Creative Procedures
Structured Problem Solving
The Standard Agenda
The Functional Theory Approach
The Single Question Format
Creative Problem Solving
Brainstorming
Nominal Group Technique (NGT)
Decreasing Options Technique (DOT)
Enhancing Group Creativity
Problem-Solving Realities
Politics
Preexisting Preferences
Power
Balanced Problem Solving
GroupWork: Game Building
GroupAssessment: Problem-Solving Competencies
Argumentation in Groups
Why Argue?
Arguments and Argumentation
The Value of Argumentation in Groups
Argumentativeness
Argumentativeness and Group Decision Making
Learning to Be Argumentative
The Structure of an Argument
Components of the Toulmin Model
Applying the Toulmin Model
Supporting Evidence
Presenting Your Arguments
State the Claim
Support the Claim with Valid Evidence
Provide Reasons for the Claim
Summarize Your Argument
Refuting Arguments
Listen to the Argument
State the Claim You Oppose
Give an Overview of Your Objections
Assess the Evidence
Assess the Reasoning
Summarize Your Refutation
Adapting to Argumentative Styles
Gender Differences
Cultural Differences
Argumentation and Emotional Intelligence
Balanced Argumentation
GroupWork: Got Water?
GroupAssessment: Argumentativeness Scale
Goal Setting and Motivation in Groups
Goal Setting
Goal Theory
Setting Motivating Goals
Member Motivation
Motivating by Meeting Needs
Motivating Diverse Personality Types
Group Motivation
A Sense of Meaningfulness
A Sense of Choice
A Sense of Competence
A Sense of Progress
Assessment and Feedback
The Role of Assessment
The Role of Feedback
Rewards and Punishment
Extrinsic and Intrinsic Rewards
Objective Rewards
Effective Rewards
The Role of Punishment
Balancing Mission and Motivation
GroupWork: Your Guiding Motive
GroupAssessment: Group Motivation Inventory
Participation Tools
Planning and Conducting Meetings
Meetings, Meetings, Meetings
Planning the Meeting
Why Are We Meeting?
Who Should Attend the Meeting?
When Should We Meet?
Where Should We Meet?
What Materials Do We Need?
Preparing the Agenda
Elements of an Agenda
Determining the Order of Items
Double-Checking the Agenda
The Chairperson's Responsibilities
Dealing with Difficult People
Nonparticipants
Loudmouths
Interrupters
Whisperers
Latecomers and Early Leavers
Adapting to Differences
Preparing the Minutes
Select a Recorder
Determine What Information to Include
Taking Minutes
Evaluating the Meeting
Balanced Meetings
GroupWork: Meet the People Problems
GroupAssessment: Post-Meeting Reaction (FMR) Form
Making Presentations in Groups
Presentations in Groups
Presentation Guidelines
Purpose
Audience
Logistics
Content
Organization
Credibility
Performance
Group Presentations
Public Group Presentations
Team Presentations
Questions and Answers
Presentation Aids
Creating Presentation Aids
Pitfalls of PowerPoint
Using Presentation Aids
Balanced Presentations
GroupWork: A Practice Presentation
GroupAssessment: Presentation Rating Scale
Technology and Virtual Groups
Technology and Group Communication
Virtual Groups
Synchronous and Asynchronous Communication
Group Communication Media
Audioconferences
Videoconferences
Text-Based Computer Conferences
Groupware
Email
Bulletin Boards
Electronic Chat
Electronic Meeting Systems
Collaborative Presentation Technology
Group Diversity and the Digital Divide
The Digital Divide
Implications for Virtual Groups
Balancing Technology in Groups
GroupWork: Computer and Teleconference Simulation
GroupAssessment: Virtual Meeting Evaluation
Glossary
Index

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