Usability Testing and Research

Name: Usability Testing and Research
Price: 61.98 USD
Availability: InStock
ISBN: 9780205315192

ISBN-10: 0205315194

ISBN-13: 9780205315192

Edition: 2002

Authors: Carol M. Barnum, Sam Dragga

List price: $77.00

30 day, 100% satisfaction guarantee!

Marketplace

1 new & used from $61.98

what's this?

Rush Rewards U
Members Receive:

You have reached 400 XP and carrot coins. That is the daily max!

Description:

Built on a solid foundation of current research in the field,Usability Testing and Research provides a comprehensive, up-to-date perspective in this increasingly important area of technical communication. Based on the most current research in the field, this book reflects the most recent developments and studies on this topic available. Sidebars throughout the book catch the attention of the readers and highlight key concepts in the text. A chapter on web testing provides coverage of what is now the hottest area in usability testing. End of chapter discussions and exercises reinforce learning. Frequent examples of planning, conducting, and reporting usability tests present current samples…

Book details

List price: $77.00
Copyright year: 2002
Publisher: Longman Publishing
Publication date: 10/2/2001
Binding: Paperback
Pages: 448
Size: 7.25" wide x 9.50" long x 1.00" tall
Weight: 1.386
Language: English

Carol teaches a graduate course in usability testing and also works with clients on projects ranging from software, hardware, web applications, web sites, e-learning, and training products. Barnum is well-known internationally, having keynoted and presented at numerous national and international conferences. Her presentation at the first European Usability Professionals conference in London, in conjunction with British HCI, won the "best presenter" award at the conference. She was invited to be interviewed for the UX Pioneers web site (www.uxpioneers.com), among such luminaries as Jakob Nielsen, John Carrol, Ginny Redish, Ben Shneiderman, and Alan Cooper.



Foreward by the Series Editor


Preface



What Is Usability and What is Usability Testing?


The Times Have Changed


What Is Usability?


What Is User-Centered Design?


What Is Usability Testing?


Test Models


Cost-Justifying Usability


Summary


Questions/Topics for Discussion


Exercises


References



Other Methods for Getting Feedback About Usability


Feedback from Experts


Feedback from Users


Summary


Questions/Topics for Discussion


Exercises


References



User and Task Analysis


Conceptual Design


User and Task Analysis


Planning a Site Visit


How Users Learn


Understanding Web Users


Summary


Questions/Topics for Discussion


Exercises


References



Iterative Testing for User-Centered Design


Summative Evaluation Versus Formative Evaluation


Paper Prototyping


Medium and High Fidelity Prototyping


Summary


Questions/Topics for Discussion


Exercises


References



Planning For Usability Testing


Establishing the Team


Defining the Issues and Audience


Putting Planning into Practice: Hotmail Example


Setting Goals and Measurements


Establishing the User Profile


Selecting the Tasks to Test


Determining How to Categorize the Results


Writing the Test Plan


Summary


Questions/Topics for Discussion


Exercises


References



Preparing For Usability Testing


Creating the Screening Questionnaire


Recruiting Participants


Creating Scenarios


Creating Post-Task and Post-Test Questionnires


Defining Team Members' Roles


Conducting the Walkthrough and the Pilot


Summary. Questions/Topics for Discussion


Exercises


References



Conducting The Usability Test


A Typical Test Day


Meeting the Participant


Briefing the Participant


Handling Help Calls


Handling Visitors


Organizing the Data


Collating Data Into Findings


Summary


Questions/Topics for Discussion


Exercises


References



Analyzing and Reporting Results


Analyzing the Findings


Reporting the Results


Questions/Topics for Discussion


Exercises. References



Web Usability


Problems with the Web-Does


It Have to Be This Hard? Putting the User First


Design Principles for Web Architecture


Usability Heuristics for the Web


Other Tools for Web Analysis


Lab or Field Testing of Web Usability


Putting All the Methods Together


Summary


Questions/Topics for Discussion


Exercises


References


Appendix: Making It Work As A Team


Why Work In Teams


Dimensions of Group Dynamics


Leadership in Groups


Managing Effective Meetings


Dynamics of Successful Teams


Summary


References