Usability Testing and Research

ISBN-10: 0205315194

ISBN-13: 9780205315192

Edition: 2002

List price: $77.00
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Description: Built on a solid foundation of current research in the field,Usability Testing and Research provides a comprehensive, up-to-date perspective in this increasingly important area of technical communication. Based on the most current research in the field, this book reflects the most recent developments and studies on this topic available. Sidebars throughout the book catch the attention of the readers and highlight key concepts in the text. A chapter on web testing provides coverage of what is now the hottest area in usability testing. End of chapter discussions and exercises reinforce learning. Frequent examples of planning, conducting, and reporting usability tests present current samples of projects. An appendix on teamwork gives pertinent advice in an area neglected by other texts: building and coordinating cross-functional teams for usability testing. For those interested in usability testing and research.

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Book details

List price: $77.00
Copyright year: 2002
Publisher: Longman Publishing
Publication date: 10/2/2001
Binding: Paperback
Pages: 448
Size: 7.25" wide x 9.50" long x 1.00" tall
Weight: 1.386
Language: English

Carol teaches a graduate course in usability testing and also works with clients on projects ranging from software, hardware, web applications, web sites, e-learning, and training products. Barnum is well-known internationally, having keynoted and presented at numerous national and international conferences. Her presentation at the first European Usability Professionals conference in London, in conjunction with British HCI, won the "best presenter" award at the conference. She was invited to be interviewed for the UX Pioneers web site (www.uxpioneers.com), among such luminaries as Jakob Nielsen, John Carrol, Ginny Redish, Ben Shneiderman, and Alan Cooper.

Foreward by the Series Editor
Preface
What Is Usability and What is Usability Testing?
The Times Have Changed
What Is Usability?
What Is User-Centered Design?
What Is Usability Testing?
Test Models
Cost-Justifying Usability
Summary
Questions/Topics for Discussion
Exercises
References
Other Methods for Getting Feedback About Usability
Feedback from Experts
Feedback from Users
Summary
Questions/Topics for Discussion
Exercises
References
User and Task Analysis
Conceptual Design
User and Task Analysis
Planning a Site Visit
How Users Learn
Understanding Web Users
Summary
Questions/Topics for Discussion
Exercises
References
Iterative Testing for User-Centered Design
Summative Evaluation Versus Formative Evaluation
Paper Prototyping
Medium and High Fidelity Prototyping
Summary
Questions/Topics for Discussion
Exercises
References
Planning For Usability Testing
Establishing the Team
Defining the Issues and Audience
Putting Planning into Practice: Hotmail Example
Setting Goals and Measurements
Establishing the User Profile
Selecting the Tasks to Test
Determining How to Categorize the Results
Writing the Test Plan
Summary
Questions/Topics for Discussion
Exercises
References
Preparing For Usability Testing
Creating the Screening Questionnaire
Recruiting Participants
Creating Scenarios
Creating Post-Task and Post-Test Questionnires
Defining Team Members' Roles
Conducting the Walkthrough and the Pilot
Summary. Questions/Topics for Discussion
Exercises
References
Conducting The Usability Test
A Typical Test Day
Meeting the Participant
Briefing the Participant
Handling Help Calls
Handling Visitors
Organizing the Data
Collating Data Into Findings
Summary
Questions/Topics for Discussion
Exercises
References
Analyzing and Reporting Results
Analyzing the Findings
Reporting the Results
Questions/Topics for Discussion
Exercises. References
Web Usability
Problems with the Web-Does
It Have to Be This Hard? Putting the User First
Design Principles for Web Architecture
Usability Heuristics for the Web
Other Tools for Web Analysis
Lab or Field Testing of Web Usability
Putting All the Methods Together
Summary
Questions/Topics for Discussion
Exercises
References
Appendix: Making It Work As A Team
Why Work In Teams
Dimensions of Group Dynamics
Leadership in Groups
Managing Effective Meetings
Dynamics of Successful Teams
Summary
References
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