| |
| |
| Preface | |
| |
| |
| Acknowledgments | |
| |
| |
| |
| Communication: Tool for Survival | |
| |
| |
| Key Concepts and Terms | |
| |
| |
| Communication Perspectives | |
| |
| |
| Communication Models | |
| |
| |
| What We Believe about Communication Today | |
| |
| |
| Communication Defined | |
| |
| |
| Ethical Considerations and Human Communication | |
| |
| |
| Summary | |
| |
| |
| Exercises | |
| |
| |
| Discussion Questions | |
| |
| |
| References | |
| |
| |
| |
| Verbal Communication | |
| |
| |
| Key Concepts and Terms | |
| |
| |
| Functions of Language | |
| |
| |
| Language Development | |
| |
| |
| Meaning | |
| |
| |
| Language and Behavior | |
| |
| |
| Summary | |
| |
| |
| Exercises | |
| |
| |
| Discussion Questions | |
| |
| |
| References | |
| |
| |
| |
| Nonverbal Communication | |
| |
| |
| Key Concepts and Terms | |
| |
| |
| Functions of Nonverbal Communication | |
| |
| |
| Types of Nonverbal Communication | |
| |
| |
| Awareness of Nonverbal Communication | |
| |
| |
| Summary | |
| |
| |
| Exercises | |
| |
| |
| Discussion Questions | |
| |
| |
| References | |
| |
| |
| |
| Listening and Intrapersonal Processes | |
| |
| |
| Key Concepts and Terms | |
| |
| |
| Defining Listening | |
| |
| |
| The Listening Ladder: A Five-Step Approach | |
| |
| |
| Five Dimensions of Listening | |
| |
| |
| Listening Preferences | |
| |
| |
| Improving Your Listening Skills | |
| |
| |
| Intrapersonal Processes | |
| |
| |
| The Effects of Intrapersonal Variables on Communication | |
| |
| |
| Awareness and You | |
| |
| |
| Summary | |
| |
| |
| Exercises | |
| |
| |
| Discussion Questions | |
| |
| |
| References | |
| |
| |
| |
| Interpersonal Communication | |
| |
| |
| Key Concepts and Terms | |
| |
| |
| An Interpersonal Communication Model | |
| |
| |
| Dyadic Versus Small Group Communication | |
| |
| |
| Theories of Interpersonal Communication | |
| |
| |
| Variables Affecting Interpersonal Relationships | |
| |
| |
| Development of Dyadic Relationships | |
| |
| |
| Managing Interpersonal Relationships | |
| |
| |
| Summary | |
| |
| |
| Exercises | |
| |
| |
| Discussion Questions | |
| |
| |
| References | |
| |
| |
| |
| Small Groups and Teams | |
| |
| |
| Key Concepts and Terms | |
| |
| |
| Communicating in Small Groups and Teams: An Overview | |
| |
| |
| Definitions | |
| |
| |
| Types of Groups and Teams | |
| |
| |
| Effective Team Members | |
| |
| |
| How Does a Group Become a Team? | |
| |
| |
| Leaders and Leadership | |
| |
| |
| Problem Solving through Group Discussion | |
| |
| |
| Other Factors Affecting Group Performance | |
| |
| |
| Summary | |
| |
| |
| Exercises | |
| |
| |
| References | |
| |
| |
| |
| Organizational Communication | |
| |
| |
| Key Concepts and Terms | |
| |
| |
| A Brief History of Organizational Thought | |
| |
| |
| Dimensions of Organizational Communication | |
| |
| |
| Networks | |
| |
| |
| Professionalism and the Organization | |
| |
| |
| Communication Situations | |
| |
| |
| Summary | |
| |
| |
| Exercises | |
| |
| |
| Discussion Questions | |
| |
| |
| References | |
| |
| |
| |
| Intentions, Ethics, and the Speaker-Audience Relationship | |
| |
| |
| Key Concepts and Terms | |
| |
| |
| Public Communication: An Overview | |
| |
| |
| Purposes of Communicating in the Public Setting | |
| |
| |
| The Speaker and the Audience: Audience Analysis | |
| |
| |
| Methods of Investigating Your Audience | |
| |
| |
| Other Audience Considerations | |
| |
| |
| Summary | |
| |
| |
| Exercises | |
| |
| |
| Discussion Questions | |
| |
| |
| References | |
| |
| |
| |
| Communication Goals: Information Exchange, Persuasion, Entertainment | |
| |
| |
| Key Concepts and Terms | |
| |
| |
| Information Exchange | |
| |
| |
| Persuasion | |
| |
| |
| Approaches to Persuasion | |
| |
| |
| Persuasive Techniques | |
| |
| |
| Persuasive Situations | |
| |
| |
| Entertainment, Ceremonial, and Other Special-Occasion Communication | |
| |
| |
| Summary | |
| |
| |
| Exercises | |
| |
| |
| Discussion Questions | |
| |
| |
| References | |
| |
| |
| |
| Developing and Organizing a Public Message | |
| |
| |
| Key Concepts and Terms | |
| |
| |
| Selecting the Topic | |
| |
| |
| Narrowing the Topic | |
| |
| |
| Gathering Source Materials | |
| |
| |
| Parts of the Speech | |
| |
| |
| Arrangement of the Body of a Speech | |
| |
| |
| Principles of Outlining | |
| |
| |
| Supporting Material | |
| |
| |
| Summary | |
| |
| |
| Exercises | |
| |
| |
| Discussion Questions | |
| |
| |
| References | |
| |
| |
| |
| Delivering a Public Message | |
| |
| |
| Key Concepts and Terms | |
| |
| |
| Public Speaking Anxiety | |
| |
| |
| Principles | |
| |
| |
| Physical Delivery | |
| |
| |
| Vocal Delivery | |
| |
| |
| Style | |
| |
| |
| Summary | |
| |
| |
| Exercises | |
| |
| |
| Discussion Questions | |
| |
| |
| References | |
| |
| |
| |
| Mass Communication in the Twenty-First Century | |
| |
| |
| Key Concepts and Terms | |
| |
| |
| Mass Communication: An Overview | |
| |
| |
| Characteristics of Mass Communication | |
| |
| |
| Mass Communication Media | |
| |
| |
| Functions of Mass Communication | |
| |
| |
| Advertising | |
| |
| |
| Public Relations | |
| |
| |
| Effects of Mass Media | |
| |
| |
| The Future of Mass Communication | |
| |
| |
| Summary | |
| |
| |
| Exercises | |
| |
| |
| Discussion Questions | |
| |
| |
| References | |
| |
| |
| |
| Preparing for a Job Search | |
| |
| |
| |
| Sample Speech | |
| |
| |
| |
| Sample Student Outlines | |
| |
| |
| Selected Bibliography | |
| |
| |
| Glossary | |
| |
| |
| Index | |