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| What's Your Interviewing Problem? | |
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| The Obvious Problems | |
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| The Hidden Problems | |
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| What is an Interview? | |
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| Nonjudgmental demeanor: The basic principle | |
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| How journalists obtain information | |
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| Illustrating the journalistic interview | |
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| The creative interview | |
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| The creative question | |
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| Types of interviews: directive and nondirective | |
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| The Ten Stages of the Interview | |
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| Defining the purpose of the interview | |
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| Conducting background research | |
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| Requesting an interview appointment | |
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| Planning the interview | |
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| Meeting your respondent, breaking the ice | |
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| Asking your first questions | |
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| Establishing an easy rapport | |
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| Asking the bomb | |
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| Recovering from the bomb | |
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| Concluding the interview | |
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| Elements of the Interview: A Case History | |
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| Defining the purpose | |
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| Background research | |
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| Planning the interview | |
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| On the phone | |
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| Some points to remember | |
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| Asking Questions | |
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| Phrase your questions simply and clearly | |
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| Open versus closed questions | |
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| Sequencing of questions: the funnel | |
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| Opening questions | |
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| Filter questions | |
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| Probe (follow-up) questions | |
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| Factual questions: The five W's | |
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| Conceptually defining questions | |
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| Number questions | |
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| Reflective questions | |
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| Creative questions | |
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| Leading, loaded, and junkpile questions | |
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| The Conversational Dynamics of Interviewing | |
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| The value of research | |
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| Scanning the literature of interviewing | |
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| The place of the gentle question | |
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| Nonverbal communication | |
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| Essentials of personal communication | |
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| Being Interviewed | |
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| Plight of the sudden celebrity | |
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| Why be interviewed? | |
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| A national organization for news sources? | |
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| Interviewee preparation | |
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| Interview gamesmanship | |
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| Final Points | |
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| Planning Your Interview | |
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| Planning starts with purpose | |
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| Requesting an appointment | |
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| Do your homework | |
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| Assessing character and interests | |
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| Preparing areas of inquiry | |
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| Anticipating answers | |
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| The game plan | |
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| Keep your plans flexible | |
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| A planning footnote | |
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| Lessons from Failure | |
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| Learning to Listen | |
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| Aggressive listening | |
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| How to become a professional listener | |
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| Journalistic Observation | |
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| The new research requirements of "literary journalism | |
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| "Three types of journalistic observation | |
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| What to observe | |
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| Interviewing for Quotes and Anecdotes | |
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| Learning to recognize quotations | |
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| Interviewing for quotations | |
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| Eliciting the elusive anecdote | |
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| Telephoning, Note Taking, and Taping | |
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| Interviewing by telephone | |
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| Taking notes | |
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| Using tape recorders | |
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| Special Problems | |
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| Hard-to-get interviews | |
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| Asking sensitive questions | |
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| Accuracy | |
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| Coping with hostility | |
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| Are they telling the truth? | |
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| Nudging hazy memories | |
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| Evasive respondents | |
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| Off the record | |
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| The news conference | |
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| What will you write about me? | |
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| The boring respondent | |
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| When you're unprepared | |
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| Electronic Aids to Interviewing | |
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| The E-mail interview | |