Working with People The Helping Process

ISBN-10: 0205150578
ISBN-13: 9780205150571
Edition: 9th 2013 (Revised)
Authors: Joanne Levine
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Book details

List price: $82.80
Edition: 9th
Copyright year: 2013
Publisher: Prentice Hall PTR
Publication date: 1/8/2012
Binding: Paperback
Pages: 304
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 1.078
Language: English

Preface
Setting the Stage
Understanding Ourselves
Understanding the Human Condition
Working with Ethnic Diversity in a Pluralistic Society
Developing and Maintaining Communication with People
Establishing and Using Helping Relationships
Using the Basic Problem-Solving Process
Developing an Eclectic Approach to Practice
Utilizing Skills and Techniques
Working with People in Groups
Dealing with Vulnerability, Dependency, and Resistance
Getting It All Together
References and Related Readings
Preface
Setting the Stage
The Increasing Size and Changing Makeup of the Population
The Permanent Face of Pluralism
The Toll of HIV/AIDS
The Changing Healthcare Scene and Managed Care
Changes in the Family
Continuing Poverty and the Growth of the Working Poor
The Impact of the Internet and Electronic Information Technologies
The Trend to Privatize Human Services
The Indelible March of Terrorism
Summary
Chapter Review
My Search Lab Connections
Understanding Ourselves
The Nature of Human Service
Learning to Know and to Use One's Self
The Impact of Culture
The Impact of Personal Needs
How Do I Think and Feel about Myself?
How Do I Deal with My Own Fundamental Needs?
What Is My Value System, and How Does It Define My Behavior and My Relationships with Other People?
How Do I Relate to the Society in Which I Live and Work?
What Is My Lifestyle?
What Is My Basic Philosophy?
What Do I Present-and Represent-to Those with Whom I Work?
Summary
Chapter Review
My Search Lab Connections
Understanding the Human Condition
The Biological Heritage
The Social Heritage
The Spiritual Heritage
The Family
The Social Group
The Peer Group
The Workplace
The Importance of Socialization
The Person as an Individual
Personality Theories
Psychoanalytic Theory
Feminist Theories
Learning Theory
Humanistic Holistic Theories
Other Theories
Brief Therapies
"Personal" Personality Theory
The Concept of the Tripartite Personality
Perception
Integration
Adaptation and Execution
The Concept of Defense Mechanisms
The Concept of Developmental Stages
The Concepts of Stress, Balance, and Coping Ability
Summary
Chapter Review
My Search Lab Connections
Working with Ethnic Diversity in a Pluralistic Society
The Language of Ethnic Diversity
Ethnic Diversity: Population Highlights about Our Pluralistic Society
Expressions of Ethnicity
Preparation of Workers
The Use of Systems Theory
Applying Concepts from Systems Theory to Working with People
Families as Systems
Putting It All Together: Using a Systems Perspective with an Ethnic-Sensitive Focus
The Worker's Social Responsibility
Summary
Chapter Review
My Search Lab Connections
Developing and Maintaining Communication with People
Basics for Clear Communication
Nonverbal Communication
Tone of Voice
Facial Expression
Silence
Gestures and Movements
Physical Appearance
Body Sounds
Demeanor
Touch
Environment
Verbal Communication
Electronic Communication
Communication by Symbols
Interpreting Communications
Perception
Context
Culture
Communication of Ideas Diffusion
Communication in Interview and Discussion
Interviews
Discussion
Summary
Chapter Review
My Search Lab Connections
Establishing and Using Helping Relationships
Characteristics of Helping Relationships
Accepting
Dynamic
Emotional
Purposeful, Time-Limited, and Unequal
Honest, Realistic, Responsible, and Safe
Authoritative
The Phases of a Helping Relationship
The Beginning
The Middle
The Termination
Summary
Chapter Review
My Search Lab Connections
Using the Basic Problem-Solving Process
Why and How People Change
Structure of the Helping Process
Engagement
Assessment
Definition of the Problem
Setting of Goals
Selection of Alternative Methods and an Initial Mode of Intervention
Establishment of a Contract
Action Leading to Desired Goal
Evaluation
Continuation or Termination
Using the Problem-Solving Process When Ethnic Differences Are Involved
Two Case Studies in Use of the Basic Process
Summary
Chapter Review
My Search Lab Connections
Developing an Eclectic Approach to Practice
Development of a Working Model
Illustrations of Models for Eclecticism
Specialist or Generalist?
Consultation
Referral
Making Referrals
Summary
Chapter Review
My Search Lab Connections
Utilizing Skills and Techniques
Skills
Differential Diagnosis
Timing
Partialization
Focus
Establishing Partnership
Creating Structure
Techniques
Small Talk
Ventilation
Support
Reassurance
Advocacy and Social Action
Confrontation
Conflict
Manipulation
Universalization
Advice Giving and Counseling
Activities and Programs
Logical Discussion
Reward and Punishment
Role Rehearsal and Demonstration
Crisis
Touch
Mechanical Devices
Summary
Chapter Review
My Search Lab Connections
Working with People in Groups
Definition
Common Characteristics of All Groups
Natural Groups
The Family
Reference Groups
Working with Natural Groups
Formed Groups
Guide for the Formation of Groups
The Worker and the Group
Human Service Teams
What Is a Team?
How Are Teams Formed?
Team Purpose
Team Climate
Team Size and Composition
Team Communication
Team Roles
Working Process of Teams
A Yardstick for Team Analysis
Summary
Chapter Review
My Search Lab Connections
Dealing with Vulnerability, Dependency, and Resistance
Vulnerability
Dependency
The Flexible Continuum of Interdependence
Two Aspects of Interdependence
The Role of the Worker
Social Change
Relationship Role
Resistance
The Role of the Worker
Use of Resources
Summary
Chapter Review
My Search Lab Connections
Getting It All Together
Burnout
Being Aware of Social Change
Securing Basic and Ongoing Learning
Selecting a Field of Practice
Managing Workload
Maintaining a Personal Value System
Developing a Healthy Personal Life
Summary
Chapter Review
My Search Lab Connections
References and Related Readings

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