Metrics and Models in Software Quality Engineering

ISBN-10: 0201729156

ISBN-13: 9780201729153

Edition: 2nd 2003 (Revised)

Authors: Stephen H. Kan
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Description: Our society has become increasingly reliant on software in the past decade; businesses have learned that measuring the effectiveness of software projects can impact the bottom line; and quality is no longer an advantage in the software marketplace (it is a necessity). For these reasons, the demand for quality in software engineering has taken center stage in the twenty-first century. In this new edition, Stephen Kan presents a thoroughly updated overview and implementation guide for software engineers faced with the challenge of ensuring quality. The book balances theory, techniques, and real-life examples to provide practical guidelines in the practice of quality. Although there are equations and formulas presented, the book's focus remains on helping the reader understand and apply the metrics and models. With this book as a map, readers can navigate through the complex field of quality, and benefit their organization by improving their processes and products.

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Book details

List price: $79.99
Edition: 2nd
Copyright year: 2003
Publisher: Addison Wesley Professional
Publication date: 9/16/2002
Binding: Hardcover
Pages: 560
Size: 7.50" wide x 9.50" long x 1.50" tall
Weight: 3.124
Language: English

Foreword to the Second Edition
Foreword to the First Edition
Preface
What Is Software Quality?
Quality: Popular Views
Quality: Professional Views
The Role of the Customer
Software Quality
Total Quality Management
Software Development Process Models
The Waterfall Development Model
The Prototyping Approach
The Spiral Model
The Iterative Development Process Model
The Object-Oriented Development Process
The Cleanroom Methodology
The Defect Prevention Process
Process Maturity Framework and Quality Standards
The SEI Process Capability Maturity Model
The SPR Assessment
The Malcolm Baldrige Assessment
ISO 9000
Fundamentals in Measurement Theory
Definition, Operational Definition, and Measurement
Level of Measurement
Some Basic Measures
Reliability and Validity
Measurement Errors
Assessing Reliability
Correction for Attenuation
Be Careful with Correlation
Criteria for Causality
Software Quality Metrics Overview
Product Quality Metrics
The Defect Density Metric
Customer Problems Metric
Customer Satisfaction Metrics
In-Process Quality Metrics
Defect Density During Machine Testing
Defect Arrival Pattern During Machine Testing
Phase-Based Defect Removal Pattern
Defect Removal Effectiveness
Metrics for Software Maintenance
Fix Backlog and Backlog Management Index
Fix Response Time and Fix Responsiveness
Percent Delinquent Fixes
Fix Quality
Examples of Metrics Programs
Motorola
Hewlett-Packard
IBM Rochester
Collecting Software Engineering Data
Applying the Seven Basic Quality Tools in Software Development
Ishikawa's Seven Basic Tools
Checklist
Pareto Diagram
Histogram
Run Charts
Scatter Diagram
Control Chart
Cause-and-Effect Diagram
Relations Diagram
Defect Removal Effectiveness.
Literature Review
A Closer Look at Defect Removal Effectiveness
Defect Removal Effectiveness and Quality Planning
Phase-Based Defect Removal Model
Some Characteristics of a Special Case Two-Phase Model
Cost Effectiveness of Phase Defect Removal
Defect Removal Effectiveness and Process Maturity Level
The Rayleigh Model
Reliability Models
The Rayleigh Model
Basic Assumptions
Implementat
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