Team up for Excellence

Name: Team up for Excellence
Availability: OutOfStock
ISBN: 9780195582680

ISBN-10: 0195582683

ISBN-13: 9780195582680

Edition: 1993

Authors: Allen Mackay, Brian Withers

List price: $29.95

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Description:

Customer responsiveness is the key to success in today's business environment, yet many firms struggle with procedures, structures, and policies that add no value to either product or service. Drawing on his own experience in companies in the US, New Zealand, England, Germany, and Saudi Arabia the author takes a cool and sometimes brutal look at common business practices, people systems, and organizational structures and proposes a radical new approach. Arguing that companies where effective teams operate have shed costs, raised productivity, and improved margins while increasing customer satisfaction, Mackay explains how to build and develop customer-responsive teams. This practical,…

Book details

List price: $29.95
Copyright year: 1993
Publisher: Oxford University Press, Incorporated
Publication date: 5/27/1993
Binding: Paperback
Pages: 216
Size: 5.13" wide x 7.75" long x 0.59" tall
Weight: 0.638
Language: English



Foreword


Introduction



The past and the need for change



The beginning



Why teams?



How to get started



Determining functions and tasks



Environment and single job title



The Matrix Concept and rewards



The whole person



People



Job Performance Guide



Assessment of people



Training



The new role of management



Reward systems



Visiting others



Conclusions



Recommendations


Survey of participating managers


Case study


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