Case Studies for Organizational Communication Understanding Communication Processes

ISBN-10: 0195386728

ISBN-13: 9780195386721

Edition: 3rd 2010

List price: $69.95
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Case studies offer students the opportunity to explore critical incidents and develop effective strategies for resolution. Featuring the exclusive, real-life case studies of top communication scholars, Case Studies for Organizational Communication: Understanding Communication Processes, Third Edition, employs a unique applied approach that allows students to use their knowledge of organizational communication to analyze typical organizational problems. Edited by Joann Keyton and Pamela Shockley-Zalabak, the book includes a variety of open-ended cases that encourage lively classroom discussions. This format also provides instructors with greater flexibility in connecting case assignments to their primary text. Now in its third edition, the book is enhanced by an updated companion website ( featuring instructor resources and case studies from previous editions. Two new sections--"Organizations and Their Stakeholders" and "Organizational Crisis"--and twenty-one new readings address a variety of issues, including organizational technology, teamwork and group processes, decision-making and problem-solving, and diversity. A flexible supplement covering a broad range of contexts and situations, Case Studies for Organizational Communication, Third Edition, is an essential resource for helping students devise successful communication strategies.
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Book details

List price: $69.95
Edition: 3rd
Copyright year: 2010
Publisher: Oxford University Press, Incorporated
Publication date: 8/19/2009
Binding: Paperback
Pages: 400
Size: 6.25" wide x 9.50" long x 0.75" tall
Weight: 1.188
Language: English

Joann Keyton (Ph.D., The Ohio State University, 1987) is Professor of Communication at North Carolina State University. Specializing in group and organizational communication, her current research interests are relationship issues and interdisciplinary collaboration in organizational teams, the communication processes that constitute work, organizational culture, and sexual harassment. Her research has been published in Business Communication Quarterly, Communication Theory, Group Dynamics, Human Factors, Journal of Applied Communication Research, Journal of Leadership and Organizational Studies Management Communication Quarterly, Small Group Research, Southern Journal of Communication, Western Journal of Communication, and Communication Yearbook and numerous edited collections. She has published texts on group communication (Oxford) and research methods (McGraw-Hill), as well as an organizational communication case book (with Pam Shockley-Zalabak; Oxford). Professor Keyton has served on the editorial boards of Communication Monographs, Communication Studies, Journal of Applied Communication Research, Small Group Research, and Southern Communication Journal. She served as editor of the Journal of Applied Communication Research, volumes 31?33; and was the founding editor of Communication Currents, volumes 1-5. She currently serves as editor of Small Group Research.

Web Cases
Preface: The Case Study Method as a Pedagogical Technique
Student Introduction: Using Cases to Learn About Organizational Communication
Practice Case: The Sale Joann Keyton
Organizational Culture
How Do You Get Anything Done Around Here?
Communicating and Leading Change in Organizations
Managing a Merger
Merged, Incompatible IT Cultures
Your Attitude Determines Your Altitude
Growing Pains
How Dare He Try to Manage Our Talk
Organizational Technology
Caught Online
The Difficulties of Virtual Leaders
Knowledge Is Power
The Emails in the Clinic Initial Services Department
Finding a Home for Communications Technologies
Teamwork and Group Processes
Reorganizing Human Resources at ASP Software
Teaming Up for Change
Lessons Learned
Taking Charge
Decision Making and Problem Solving
How Much Does Passion Count?
Permission to Walk
For the Good of Many
A Matter of Perspective
The Expert Facilitator
Corporate Social Responsibility Versus Greenwashing
The Individual and The Organization
Bob's Dilemma
Working Without Papers
Corporate Counseling
Managing Multiple Roles
No Laughing Matter
Not on My Sabbath
The Aggrieved Mediator
An Officer First and a Nurse Second
Finding the Right Associate
Conflict Around Performance Review
There's a New Sheriff in Town
Resisting Disability Epithets
Organizational Diversity
Where Does It Hurt?
A Case of Mistreatment at Work?
The Penis People
Navigating the Limits of a Smile
Putting My Best Foot Forward
Berating the Bow
Islamophobia at Work
Organizations and Their Stakeholders
Inviting Public Input
Give Me Information or I Will Blog
Community Civility
The Sago Mine Disaster
Organizational Crisis
More Questions Than Answers
Ethics in Big Pharma
Forced Collaboration
About The Editors
About The Contributors
Detailed Case Content Index
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