DENTAL OFFICE ADMINISTRATION

Name: DENTAL OFFICE ADMINISTRATION
Availability: OutOfStock
ISBN: 9780176104788

ISBN-10: 017610478X

ISBN-13: 9780176104788

Edition: 1st

Authors: BAILLARGEON

List price: $76.50

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Description:

This book has been designed to guide new and/or existing Dental Office Administrators through many of the complex issues that they will face, such as the changes in privacy laws, insurance adjudication, personnel performance issues, client relations, marketing and advertising and many other valuable topics. One change that will be consistent throughout the book is that the word patient is replaced with client to reflect a mutual relationship between the health care provider and the dental clients, who are informed consumers and active participants in their own wellness.Each chapter begins with a behavioural objective and lists the topics to be addressed in the chapter. The book has been…

Book details

List price: $76.50
Edition: 1st
Publisher: NELSON
Publication date: 1/1/2007




Dental Office Administration and the Role of the Administrator



Client Communications



The Write Stuff - Written Communications



Lingual Lingo - Translating Dental Terms to Common Language



Oral Structures and Facial Anatomy - Tooth Morphology



Tooth Identification and Numbering Systems



Preventive Dentistry and Oral Pathology



Dental Pharmacology



The Dental Patient Record



Records Management



Protecting Clients'' Privacy



Dental Insurance and Fee Guides



Effective Appointment Scheduling



Effective Telephone Skills



Continuing Care Systems



Accounts Receivable - Turning Accounts Receivable into Accounts Received



Accounts Payable



Payroll - Employment Standards and Records



Building the Dental Team - Human Resources Management



Daily Banking



Marketing and Advertising



Daily Operating Policies and Procedures - Time Management



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