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| Foreword | |
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| Preface | |
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| Acknowledgments | |
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| Groupware-The Changing Environment David Coleman | |
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| What Does Groupware Really Do? Definitions of Groupware | |
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| The Challenges of Groupware | |
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| Four Trends for Collaboration | |
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| The Main Message-Coleman's Law | |
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| Why Groupware | |
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| Why People Buy Groupware | |
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| Groupware versus the Internet | |
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| Groupware Technology and the IT Architecture | |
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| Some Case Studies in Collaboration | |
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| Groupware and Re-engineering | |
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| Groupware and De-engineering | |
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| Using Groupware to Learn About Groupware: The Business Transformation Game | |
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| The Future: An Architecture for the Connected Organization | |
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| Summary | |
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| Bibliography | |
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| Biographies | |
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| Collaborating on the Internet and Intranets David Coleman | |
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| Research Methodology | |
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| Key Findings from the Survey | |
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| How Firms Collaborate Using Internet and Intranet Tools | |
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| Applications for Web-Based Collaboration | |
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| Why Are Companies Using Intranets as well as LAN-Based Groupware? Issues and Implications | |
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| The Future State | |
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| Conclusion | |
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| Definitions Used in the Research | |
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| Biographies | |
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| The Evolution of Web-Based Conferencing and Workflow | |
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| LAN and Web-Based Workflow | |
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| Background: Workflow Reports | |
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| Web-Based Workflow Products | |
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| Conclusions | |
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| Data Conferencing for the Internet and Intranets | |
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| Building the Business Case (Strategies) | |
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| Product Standards, Functions, and Features | |
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| Summary and Conclusions | |
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| Biographies | |
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| Electronic Mail and Messaging Chuck Stegman | |
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| Introduction and Overview | |
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| Terminology | |
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| Components | |
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| Environments | |
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| Architectures | |
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| Standards | |
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| APIs | |
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| Issues | |
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| Mobile | |
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| Products | |
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| Messaging | |
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| Group Scheduling | |
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| Forms and Workflow | |
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| Faxing | |
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| Paging | |
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| Telephony | |
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| Electronic Data Interchange (EDI) | |
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| The Future and Conclusions | |
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| Biography | |
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| Calendaring and Scheduling: Managing the Enterprise's Most Valuable, Non-Renewable Resource-Time | |
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| The Calendaring and Scheduling Market | |
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| How Calendaring and Scheduling Contributes to Groupware Strategy | |
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| An Overview of Calendaring and Scheduling Product Classes | |
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| Architectural Evolution of Scheduling Products | |
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| Interoperability. How the Calendaring and Scheduling Marketplace Is Joining the Web Revolution | |
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| Implementation for the Intranet | |
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| What's Next-Extending to the Internet | |
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| Conclusion | |
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| Calendaring and Scheduling Products Resource List | |
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| Biography | |
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| Workflow: Applying Automation to Group Processes | |
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| Where Workflow Fits in Groupware | |
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| The Role of Workflow Technology | |
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| Redesigning Processes for Competitive Advantage | |
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| The Growing Scope of Workflow Applications | |
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| Categories of Workflow: Useful Guidelines | |
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| Workflow Applications as a Continuum. A Basic Taxonomy of Workflow Applications | |
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| Product Considerations | |
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| Approach to Workflow | |
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| Designing Business Processes: BPR | |
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| Stages of Process Automation: Business Process Definition | |
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| Stages of Process Automation | |
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| The Rs and Ps of Workflow | |
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| Workflow Routing | |
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| Where the Data Fit: Enacting the Process | |
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| Workflow Automation Tools: Development Tools and Resulting Applications. Workflow Interoperability Standards | |
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| Where Is Workflow Being Implemented? Organizational and Business Factors of Workflow | |
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| Barriers to Implementing Workflow: Customers Aren't Buying Workflow | |
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| Evaluating Workflow Products: The Buyer's Guide | |
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| Workflow Market New in the Industry | |
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| The Future of Workflow: Likely Changes in Current Trends | |
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| Electronic Meetings as Today's Presentations | |
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| What Is an Electronic Meeting? How and When Are EMSs Used | |
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| How Are EMSs Classified as Part of Groupware | |
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| Case Study: The Real Benefits of Electronic Meeting Systems | |
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| Perceived Risks and EMS | |
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| Conclusion | |
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| Bibliography | |
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| Biograp | |