Quality Management for Organizational Excellence Introduction to Total Quality

ISBN-10: 0135019672

ISBN-13: 9780135019672

Edition: 6th 2010

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Book details

List price: $201.00
Edition: 6th
Copyright year: 2010
Publisher: Prentice Hall PTR
Publication date: 12/30/2008
Binding: Hardcover
Pages: 672
Size: 8.50" wide x 11.00" long x 1.25" tall
Weight: 3.498
Language: English

Philosophy and Concepts
The Total Quality Approach to Quality Management
Quality and Global Competitiveness
Strategic Management: Planning and Execution for Competitive Advantage
Quality Management, Ethics, and Corporate Social Responsibility
Partnering and Strategic Alliances
Quality Culture: Changing Hearts, Minds, and Attitudes
Customer Satisfaction, Retention, and Loyalty
Employee Empowerment
Leadership and Change
Team Building and Teamwork
Effective Communication
Education and Training
Overcoming Politics, Negativity, and Conflict in the Workplace
ISO 9000 and Total Quality: The Relationship
Tools and Techniques
Overview of Total Quality Tools
Problem Solving and Decision Making
Quality Function Deployment (QFD)
Optimizing and Controlling Processes Through Statistical Process Control (SPC)
Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma
Benchmarking
Just-in-Time Manufacturing (JIT)
Implementing Total Quality Management
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