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Quality Management Creating and Sustaining Organizational Effectiveness

ISBN-10: 0135005108
ISBN-13: 9780135005101
Edition: 2nd 2009
List price: $207.20 Buy it from $15.60
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Description: Quality Management: Creating and Sustaining Organizational Effectiveness, Second Editionexplores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating  More...

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Book details

List price: $207.20
Edition: 2nd
Copyright year: 2009
Publisher: Prentice Hall PTR
Publication date: 4/16/2008
Binding: Paperback
Pages: 592
Size: 7.50" wide x 9.25" long x 1.00" tall
Weight: 2.530
Language: English

Quality Management: Creating and Sustaining Organizational Effectiveness, Second Editionexplores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organizations value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in todays global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

Organizational Effectiveness
Organizational Philosophy
Quality Systems
Creating a Customer Focus
Organizational Leadership
Strategic Planning
Human Resource Development and Management
Managing the Supply Chain
Measures of Organizational Success
Benchmarking
Process Management
Lean Tools and Techniques
Problem-solving Tools and Techniques
Project Management
Business Results Appendix
Z Tables
Appendix
X-bar and R chart factors
Appendix
Malcolm Baldrige National Quality Award Assignment Guidelines
Appendix
Websites for Quality
Appendix
Attribute Charts
Appendix A Data Sheets

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