Quality Management Creating and Sustaining Organizational Effectiveness

Name: Quality Management Creating and Sustaining Organizational Effectiveness
Price: 6.75 USD
Availability: InStock
ISBN: 9780135005101

ISBN-10: 0135005108

ISBN-13: 9780135005101

Edition: 2nd 2009

Authors: Donna C. S. Summers, Paul Snowden

List price: $209.40

30 day, 100% satisfaction guarantee!

Marketplace

3 new & used from $6.75

what's this?

Rush Rewards U
Members Receive:

You have reached 400 XP and carrot coins. That is the daily max!

Description:

Quality Management: Creating and Sustaining Organizational Effectiveness, Second Editionexplores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organizations value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in todays global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality…

Book details

List price: $209.40
Edition: 2nd
Copyright year: 2009
Publisher: Prentice Hall PTR
Publication date: 4/16/2008
Binding: Hardcover
Pages: 592
Size: 7.50" wide x 9.25" long x 1.00" tall
Weight: 2.288
Language: English




Organizational Effectiveness



Organizational Philosophy



Quality Systems



Creating a Customer Focus



Organizational Leadership



Strategic Planning



Human Resource Development and Management



Managing the Supply Chain



Measures of Organizational Success



Benchmarking



Process Management



Lean Tools and Techniques



Problem-solving Tools and Techniques



Project Management



Business Results Appendix



Z Tables


Appendix



X-bar and R chart factors


Appendix



Malcolm Baldrige National Quality Award Assignment Guidelines


Appendix



Websites for Quality


Appendix



Attribute Charts


Appendix A Data Sheets