Managing Front Office Operations (Ahlei):

ISBN-10: 0133097102

ISBN-13: 9780133097108

Edition: 2012

List price: $103.00
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Description:

This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.
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Book details

List price: $103.00
Copyright year: 2012
Publisher: Pearson College Div
Binding: Paperback
Size: 7.00" wide x 9.00" long x 1.50" tall
Weight: 2.310
Language: English

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