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Customer Service Career Success Through Customer Loyalty

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ISBN-10: 0133056252

ISBN-13: 9780133056259

Edition: 6th 2014

Authors: Paul Timm

List price: $146.65
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Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
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Book details

List price: $146.65
Edition: 6th
Copyright year: 2014
Publisher: Pearson Education
Publication date: 4/5/2013
Binding: Paperback
Pages: 240
Size: 7.80" wide x 9.90" long x 0.40" tall
Weight: 1.056
Language: English

Paul Timm is a board-certified Physical Security Professional (PSP), president of RETA Security, Inc., and a nationally acclaimed expert in school security. In addition to conducting numerous vulnerability assessments and his frequent keynote addresses, Paul is an experienced School Crisis Assistance Team volunteer through the National Organization for Victims Assistance (NOVA). He holds a patent on a vulnerability assessment methodology known as ALPHA� and is certified in Vulnerability Assessment Methodology (VAM) through Sandia National Laboratories. He is a member of ASIS International, where he serves as vice chairman of the School Safety & Security Council, and the Illinois…