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| Helping as a Personal Journey | |
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| The Demands of the Journey | |
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| Becoming a Reflective Practitioner | |
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| How a Helper Develops: Perry's Stages | |
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| The Development of Expertise | |
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| The Challenge of Development | |
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| The Perfect Helper or When Do I Quit Developing? | |
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| Who Can Be an Effective Helper? | |
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| What Can You Bring to a Client? | |
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| The Nuts and Bolts of Helping | |
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| Defining Some Important Terms | |
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| How is Professional Helping Different from Friendship? | |
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| What Can You Expect from a Helping Relationship? | |
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| Learning Basic Skills and Common Curative Factors | |
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| Stages of the Helping Process: A Road Map | |
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| The Therapeutic Relationship | |
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| The Importance of the Therapeutic Relationship in Creating Change | |
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| How Can a Helper Create a Therapeutic Relationship? | |
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| Other Factors That Help or Strain the Therapeutic Relationship | |
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| Helping Someone Who Is Different | |
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| Differences That Can Affect the Therapeutic Alliance | |
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| Challenges Caused by Differences in Culture | |
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| Helping a Client Whose Culture is Different from the Helper's | |
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| Challenges Caused by Differences in Gender | |
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| Invitational Skills | |
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| Listening to the Client's Story | |
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| Nonverbal Communication Between Helper and Client | |
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| Nonverbal Skills in the Helping Relationship | |
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| Opening Skills: How to Invite | |
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| Reflecting Skills: Paraphrasing | |
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| Reflecting Content and Thoughts, Reflecting Feelings, and Reflecting Meaning | |
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| Reasons for Reflecting | |
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| The Skill of Paraphrasing: Reflecting Content and Thoughts | |
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| Common Problems in Paraphrasing | |
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| Reflecting Skills: Reflecting Feelings | |
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| The Importance of Understanding Emotions | |
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| The Skill of Reflecting Feelings | |
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| How to Reflect Feelings | |
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| Common Problems in Reflecting Feelings | |
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| Reflecting Skills: Reflecting Meaning and Summarizing | |
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| Meaning: Uncovering the Next Layer | |
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| How to Identify Meaning Issues with a Clint | |
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| Summarizing | |
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| The Nonjudgmental Listening Cycle | |
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| Challenging Skills | |
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| When Should We Use the Challenging Skills? | |
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| Giving Feedback | |
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| How to Give Feedback | |
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| Confrontation | |
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| How to Confront | |
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| Evaluating Confrontation and Client Response | |
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| Assessment and the Initial Interview | |