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| Preface | |
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| The Truth About Hiring | |
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| Forget traits; it's behavior that counts | |
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| Realistic job previews: what you see is what you get | |
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| Tips for improving employee interviews | |
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| Brains matter; or when in doubt, hire smart people | |
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| Don't count too much on reference checks | |
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| When in doubt, hire conscientious people! | |
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| Hire people who fit your culture: my "good employee" is your stinker! | |
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| Manage the socialization of new employees | |
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| The Truth About Motivation | |
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| Why many workers aren't motivated at work today | |
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| Happy workers aren't necessarily productive workers! | |
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| Telling employees to do their best isn't likely to achieve their best | |
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| Not everyone wants to participate in setting their goals | |
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| Professional workers go for the flow | |
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| When giving feedback: criticize behaviors, not people | |
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| You get what you reward | |
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| It's all relative! | |
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| Ways to motivate low-skill, low-pay employees | |
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| There's more to high employee performance than just motivation | |
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| The Truth About Leadership | |
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| The essence of leadership is trust | |
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| Experience counts! Wrong! | |
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| Most people Think they know what good leaders look like | |
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| Effective leaders know how to frame issues | |
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| You get what you expect | |
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| Charisma can be learned | |
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| Make others dependent on you | |
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| Adjust your leadership style for cultural differences, or when in Rome... | |
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| When leadership Isn't important | |
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| The Truth About Communication | |
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| Hearing isn't listening | |
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| Choose the right communication channel | |
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| Listen to the grapevine | |
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| Men and women do communicate differently | |
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| What you do overpowers what you say | |
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| The Truth About Building Teams | |
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| What we know that makes teams work | |
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| 2 + 2 doesn't necessarily equal 4 | |
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| One bad apple spoils the barrel | |
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| We're not all equal: status matters! | |
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| Not everyone is team material | |
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| The Truth About Managing Conflicts | |
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| The case For conflict | |
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| Beware of groupthink | |
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| How to reduce work-life conflicts | |
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| Negotiating isn't about winning and losing | |
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| The Truth About Designing Jobs | |
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| Not everyone wants a challenging job | |
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| Four Job-design actions that will make employees more productive | |
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| The Truth About Performance Evaluation | |
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| Annual reviews: the best surprise is no surprise! | |
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| Don't blame me! The role of self-serving bias | |
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| The case for 360-degree feedback appraisals: more Is better! | |
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| The Truth About Coping with Change | |
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| Most people resist any change that doesn't jingle in their pockets! | |
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| You Can teach an old dog new tricks | |
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| Use participation to reduce resistance to change | |
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| Some Final Thoughts About Managing Behavior | |
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| First impressions do count! | |
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| People aren't completely rational: don't ignore emotions! | |
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| Employee turnover can be a good thing | |
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| Beware of the quick fix | |
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| References | |
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| About the Author | |