Enterprise Systems for Management

ISBN-10: 013233531X

ISBN-13: 9780132335317

Edition: 2009

List price: $108.27
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Description:

Key Benefit:Motiwalla teaches students the components of an ERP system as well as the process of implementing the systems within a corporation to increase its success. Key Topics:This text covers ERP systems, implementation of these systems, issues involving employees and organizational change, as well as ERP extensions such as Supply Chain Management and Customer Resource Management. Market:This book would be helpful for professionals, top management, and other participants like subject matter experts, involved in an enterprise systems implementation project. Professionals would find this as a good reference for terminology and a knowledge-base for launching enterprise systems.
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Book details

List price: $108.27
Copyright year: 2009
Publisher: Prentice Hall PTR
Publication date: 3/11/2008
Binding: Paperback
Pages: 352
Size: 7.00" wide x 9.00" long x 0.50" tall
Weight: 1.034
Language: English

Jeff Thompson is Director of the CEIC and Director for International Education with the International Baccalaureate Organization.

Preface
Acknowledgments
Introduction to Enterprise Systems for Management
Opening Case: Hershey's Enterprise 21 Project
Information Systems in Organizations
Role of IS in the Enterprise
Information Silos and Systems Integration
Enterprise Resource Planning (ERP) Systems
What is an ERP?
Evolution of ERP
Role of ERP in Business
ERP System Components
ERP Architecture
e-Business and ERP
Benefits and Limitations of ERP
ERP Implementation
ERP Life Cycle
ERP Implementation Strategies
Software and Vendor Selection
Operations and Post-Implementation
People and Organization
Project Management
Role of Consultants
Change Management
Business Process Reengineering
Global, Ethical, and Security Management
ERP Vendors
Key Vendors
Software Extensions and Trends
Implications for Management
Real World Case: Rolls Royce's ERP Implementation
Systems Integration
Opening Case: Air Cargo's e-Enterprise System
Functional Silos
Horizontal Silos
Vertical Silos
Business Process and Silos
Evolution of IS in Organizations
IS Generations
IS Architectures
IS Functionalization
Systems Integration
Logical versus Physical SI
Steps in Integrating Systems
Benefits of System Integration
Limitations of System Integration
ERP and Systems Integration
ERP's Role in Logical Integration
ERP's Role in Physical Integration
Implications for Management
Real-World Case: Systems Integration at UPS Corp.
Enterprise Systems Architecture
Opening Case: Nestle's ERP Implementation
ERP Modules
Production Module
Purchasing Module
Inventory Management Module
Sales and Marketing Module
Finance Module
Human Resource Module
Miscellaneous Modules
Benefits of Key ERP Modules
ERP Architecture
Layered Architecture Example
Types of ERP Architectures
Two-Tier Architectures
Benefits and Limitations
Web-Based Architectures
Service-Oriented Architectures
Implications for Management
Real-World Cases: Wipro and MBH
Development Life Cycle
Opening Case: Of Men and Mice: An ERP Case Study
Systems Development Life Cycle
Traditional SDLC
Rapid SDLC Approaches
ERP Implementation Life Cycle
ERP Implementation Plan
ERP Implementation Methodology
Traditional ERP Life Cycle
Rapid ERP Life Cycles
ERP Life Cycle versus SDLC
Implications for Management
Real-World Case: Two Short Cases: OilCO & ExploreCO
Implementation Strategies
Opening Case: Aquatech International Corporation
ERP Components
Hardware
Software
People Resources
Third Party Products
Why Are They Needed?
Integration with ERP
Strategic Partners
Middleware
Support
Database Requirements
Understanding Transactional and Reporting Needs
Selecting the Database
Staffing and Database Administration
ERP Approaches
Governance
Implementation Methodology
What is a Vanilla Implementation?
Why Would You Consider a Vanilla Implementation?
When Should You Consider Modifying an ERP?
Benefits and Drawbacks
ERP Implementation Examples
Platform Issues
Servers
Network
Security
Disaster Recovery and Business Continuity
Implications for Management
Real-World Case: United States Army
Software and Vendor Selection
Opening Case: Oracle Wins Out Over SAP at Welch's
Vendor Research
Matching User Requirements to Features
Request for Bids
Vendor Analysis and Elimination
Contract Management and License Agreements
Implications for Management
Real World Case: Enterprise Solutions for Fruit and Vegetable Beverage Manufacturing
Operations and Postimplementation
Opening Case: Hugger-Mugger ERP Implementation
Go-Live Readiness
ERP Training
Stabilization
Postproduction Support
Knowledge Transfer
Implications for Management
Real-World Case: Hewlett-Packard SAP Implementation
Program and Project Management
Opening Case: ABC Manufacturing: A Hypothetical Case in Unresolved Issues
Project Team
Module Experts and Subject Matter Experts
Project Leadership
Critical Success Factors
Decision-Making Process
Project Scope
Teamwork
Change Management
Implementation Team & Executive Team
Managing Scope Creep
Implications for Management
Real-World Case: Human Resource Implementation at the Smithsonian Institute
Organizational Change and Business Process Reengineering
Opening Case: FoxMeyer Drugs
Reason for Change
Organizational Commitment
Change Management
Organization Project Management Maturity Model (OPM3)
Business Process Change
Business Process Re-engineering
BPR Methodology
Current BPR Tools
Project Organization
Project Roles and Responsibilities
Implications for Management
Real-World Case: Nike ERP Implementation
Global, Ethics and Security Management
Opening Case: Outsourcing at FERC
Outsourcing
What is Outsourcing?
Outsourcing Drawbacks
Offshore Outsourcing
Software as a Service (SaaS)
Outsourcing Best Practices
Ethics
Ethical Principles
Code of Ethics for ERP
Legal Issues
Software Licensing
Implementation Partners and Consultants
Audit
SOX Compliance and EU Regulations
Security
Disaster Recovery and Business Continuity Planning
Implications for Management
Outsourcing
Real-World Case: TJX Security Breach
Supply Chain Management
Opening Case: Managing the e-Supply Chain at Cisco Systems
Supply Chain Management
SCM Drivers
SCM Flows
SCM Processes
E-Business and Supply Chain Management (E-SCM)
E-SCM Components
E-Procurement
Collaborative Design and Product Development
ERP System and Supply Chain
Integration
Supply Chain Integration
Integrating ERP and SCM Systems
Enterprise Application Integration
Phases of Enterprise Application Integration Process
Benefits of Enterprise Application Integration
Implications for Management
Real World Cases: Zara and The Limited Brands
Customer Relationship Management
Opening Case: Walt Disney CRM Strategy
What Is Crm?
CRM Evolution
CRM Today
Types of CRM
Customer Relationship Processes
CRM Delivery Processes
CRM Support Processes
CRM Analysis Processes
CRM Technology
CRM Components
CRM Packages and Vendors
CRM Architecture
On-Demand CRM
CRM Life Cycle
Implications for Management
Real World Case: Plexipave: A Failed CRM Implementation
Index
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