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| Preface | |
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| Government Structure and EMS | |
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| The Beginning of EMS | |
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| The History of Prehospital Emergency Medicine | |
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| Federal Initiatives | |
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| The EMS System | |
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| The EMS Agenda for the Futur | |
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| eFederal Government and EMS | |
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| Department of Transportation/National Highway Traffic Administration | |
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| Office of Domestic Preparedness | |
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| Health and Human Services | |
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| Federal Communications Commission | |
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| State Organizations and Activities | |
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| State InitiativesState EMS Offices | |
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| County and Local Governments | |
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| Other Government Interactions | |
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| Professional Organizations | |
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| Management Organizations | |
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| Unions and Labor Groups | |
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| Trade and Advocacy Groups | |
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| Physicians Groups | |
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| Aeromedical Associations | |
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| Standards Setting Organizations | |
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| Accreditation Agencies with EMS Interest | |
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| Provider Associations | |
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| Lobby OrganizationsVolunteers | |
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| Strategic Planning for EMS | |
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| Benefits of Strategic Planning | |
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| Setting the Stage for Strategic Planning | |
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| Overview of a Strategic Plan | |
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| Balanced Scorecard | |
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| Contingency Model of Strategic Planning | |
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| Planning Processes | |
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| Clearly Defined Mission and Vision | |
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| Brainstorming | |
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| SWOT AnalysisHow to Use a SWOT Analysis | |
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| Internal Characteristics: Strengths and Weaknesses | |
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| External Characteristics: Opportunities and Threats | |
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| Clearly Defined Goals and Objectives | |
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| Costing Out Planning Process | |
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| Economies of Scale | |
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| Work Load Indicators | |
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| Capital Expenses | |
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| Operating Expenses | |
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| Facility Cost | |
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| Capital Equipment Cost | |
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| Personnel Cost | |
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| Problem Research Techniques | |
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| Who Is Involved with the Problem or Budget Item? | |
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| Project and Program Management | |
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| Tools for Strategic PlanningCritical Path Method | |
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| PERTStrategic Plan as a Living Document | |
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| Business Plan | |
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| Strategic Quality Planning at the State of Regional Level | |
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| State and Regional Vision | |
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| Strategic Quality Planning Structure | |
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| Manager to Leader | |
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| Origins of Management | |
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| The Role of Management | |
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| Values Statements | |
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| Culture | |
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| Managing Power | |
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| Management Defined | |
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| Basic Management Skills | |
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| Management Processes | |
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| Employee Needs, What Employees Want | |
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| Increase Supervisor/Subordinate Communication | |
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| Foster a Supportive Work Environment | |
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| Delegate Tasks When Appropriate | |
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| Institute Sound Performance Appraisal and Coaching Programs | |
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| Motivation and Building Teams | |
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| Foundations of Motivation | |
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| Team Building and Participation | |
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| LeadershipWhat is the Same? | |
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| What is Different? | |
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| Leadership Defined | |
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| Establishing Vision for the Organization | |
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| Leadership Styles | |
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| Competency | |
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| Communication | |
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| Managing E-mail | |
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| Communicating with People | |
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| Conflict Resolution | |
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| Ethics and the Leader | |
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| Succession Planning | |
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| Coaching | |
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| Mentoring | |
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| Leadership Failures | |
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| Why EMS Leadership Fails and Why EMS Teams Fail | |
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| Injury Prevention and EMS | |
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| Introduction to Injury Prevention | |
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| History of Injury Prevention | |
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| Injury Prevention Programs | |
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| Databases and Injury Prevention | |
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| Science of Injury Prevention | |
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| Public Health Model | |
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| Epidemiological Model | |
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| Haddon Matrix | |
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| Access, Interpret, Use, and Present Injury Data | |
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| Framing an Injury Problem | |
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| Finding Data to Define the Injury Problem | |
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| Federal Cost Tracking | |
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| Interventions | |
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| The Spectrum of Prevention | |
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| Putting It to Action | |
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| Injury Prevention Leadership | |
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| Implementing These Strategies at the Community Level | |
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| Funding Strategies | |
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| Collaborative ApproachesBest Practices in Injury Prevention | |