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CHECK-IN CHECK-OUT >CANADIAN<

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ISBN-10: 0132044234

ISBN-13: 9780132044233

Edition: 2nd 2008

Authors: VALLEN

List price: $71.05
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Book details

List price: $71.05
Edition: 2nd
Copyright year: 2008
Publisher: PEARSON
Publication date: 3/14/2007

The Hotel Industry
The Hotel Industry: Past and Present
The Structure of the Hotel Industry
Housekeeping
The Reservations Process
Global Reservations Technologies
Individual and Group Reservations
Forecasting Availability and Overbooking
Guest Service and Rate Structures
Managing Guest Service
The Guest Arrival and Check-In Process
Setting the Room Rate
The Hotel Revenue Cycle
Billing the Guest Folio
Cash Transactions
Credit and the City Ledger
Technology
The Night Audit
Property Management System Interfaces
Bibliography
Glossary
Exhibits Credits
Index