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| Preface | |
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| Essential Concepts | |
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| Introduction to Information Systems | |
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| History of Information Systems | |
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| Introduction to Computer Architecture | |
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| Introduction to Communications Architecture | |
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| The Evolution in Computer Applications | |
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| Information System Users | |
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| Managers as Information System Users | |
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| The Role of Information in Management Problem Solving | |
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| The Future of Information Technology | |
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| Highlights in MIS - The World's Smallest Logic Circuit | |
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| Summary | |
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| Key Terms | |
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| Key Concepts | |
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| Questions | |
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| Topics for Discussion | |
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| Problems | |
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| Notes | |
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| Case Problem - Freeway Ford | |
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| Case Problem - Spending on Personal Computers | |
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| Information Systems for Competitive Advantage | |
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| The Firm and Its Environment | |
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| Managing the Physical Resource Flows-Supply Chain Management | |
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| Competitive Advantage | |
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| Challenges from Global Competitors | |
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| Challenges in Developing Global Information Systems | |
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| Knowledge Management | |
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| Strategic Planning for Information Resources | |
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| Highlights in MIS - 9/11-Not the End of Globalization | |
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| Summary | |
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| Key Terms | |
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| Key Concepts | |
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| Questions | |
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| Topics for Discussion | |
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| Problems | |
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| Notes | |
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| Case Problem - Water Equipment Technology Company of Mexico | |
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| Case Problem - A Day Late, and Thousands of Dollars Short | |
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| Using Information Technology to Engage in Electronic Commerce | |
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| Electronic Commerce | |
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| Business Intelligence | |
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| E-Commerce Strategy and Interorganizational Systems | |
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| The Interorganizational System | |
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| B2C Strategies for E-Commerce | |
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| The Next Step for E-Commerce | |
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| Using the Internet | |
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| Highlights in MIS - Get Your Red Hot Web Domain Here | |
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| Cyberspace and the Information Superhighway | |
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| Business Applications of the Internet | |
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| Suggestions for Successful Internet Use | |
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| Future Impact of the Internet on Business | |
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| Summary | |
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| Key Terms | |
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| Key Concepts | |
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| Questions | |
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| Topics for Discussion | |
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| Problems | |
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| Notes | |
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| Case Problem - A Buck More | |
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| Case Problem - Less Painful Parking Tickets | |
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| System Users and Developers | |
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| The Business Organization | |
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| The Information Services Organization | |
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| The Information Services Organizational Structure | |
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| End-User Computing | |
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| Users as an Information Resource | |
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| Education Criteria, Knowledge, and Skills Needed for Careers in Information Services | |
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| Managing the Knowledge Represented by the Firm's Information Resources | |
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| Office Automation | |
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| The Virtual Office | |
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| The Virtual Organization | |
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| Highlights in MIS - Videoconferencing Alternatives | |
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| Putting the System Users and Information Specialists in Perspective | |
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| Highlights in MIS - A Successful KM Development Project at Nortel Networks | |
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| Summary | |
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| Key Terms | |
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| Key Concepts | |
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| Questions | |
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| Topics for Discussion | |
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| Problems | |
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| Notes | |
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| Case Problem - Cyber U | |
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| Information Resources | |
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| Computing and Communications Resources | |
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| Hardware | |
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| Highlights in MIS - Blue Gene | |
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| Personal Computing Devices | |
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| Highlights in MIS - The Impact of Wireless Networks-Convenient but Vulnerable | |
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| Software | |
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| Highlights in MIS - Slow Computers and Spyware | |
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| Communications | |
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| Network Types | |
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| The Convergence of Computing and Communications | |
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| Summary | |
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| Key Terms | |
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| Key Concepts | |
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| Questions | |
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| Topics for Discussion | |
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| Problems | |
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| Notes | |
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| Case Problem - Special Salmon | |
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| Database Management Systems | |
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| Data Organization | |
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| Database Structures | |
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| A Relational Database Example | |
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| Creating a Database | |
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| Using the Database | |
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| Highlights in MIS - It Can Be Healthy to Mine the Corporate Database | |
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| Database Personnel | |
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| Putting Database Management Systems in Perspective | |
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| Summary | |
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| Key Terms | |
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| Key Concepts | |
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| Questions | |
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| Topics for Discussion | |
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| Problems | |
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| Notes | |
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| Case Problem - Pets to People | |
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| Systems Development | |
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| The Systems Approach | |
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| The Systems Development Life Cycle | |
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| The Traditional SDLC | |
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| Prototyping | |
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| Rapid Application Development | |
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| Phased Development | |
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| Business Process Redesign | |
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| Putting the Traditional SDLC, Prototyping, RAD, Phased Development, and BPR in Perspective | |
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| Systems Development Tools | |
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| Process Modeling | |
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| Project Management | |
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| Project Cost Estimating | |
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| Highlights in MIS - A Quick Fix for IT at the FBI? Think Again | |
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| Summary | |
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| Key Terms | |
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| Key Concepts | |
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| Questions | |
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| Topics for Discussion | |
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| Problems | |
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| Notes | |
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| Case Problem - Saint James Hospital | |
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| Information in Action | |
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| Information as a Critical Success Factor | |
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| The Transaction Processing System | |
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| Organizational Information Systems | |
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| Customer Relationship Management | |
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| Data Warehousing | |
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| Information Delivery | |
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| OLAP | |
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| Data Mining | |
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| Highlights in MIS - Casinos Lead the Way in Data Mining | |
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| Summary | |
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| Key Terms | |
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| Key Concepts | |
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| Questions | |
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| Topics for Discussion | |
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| Problems | |
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| Notes | |
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| Case Problem - Great Lakes Boat and Marine | |
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| Managing Information and Technology | |
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| Information Security | |
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| Organizational Needs for Security and Control | |
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| Information Security | |
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| Information Security Management | |
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| Threats | |
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| Types of Threats | |
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| Risks | |
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| E-Commerce Considerations | |
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| Risk Management | |
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| Information Security Policy | |
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| Controls | |
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| Technical Controls | |
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| Formal Controls | |
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| Informal Controls | |
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| Achieving the Proper Level of Controls | |
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| Government and Industry Assistance | |
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| Government Legislation | |
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| Industry Standards | |
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| Professional Certification | |
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| Putting Information Security Management In Perspective | |
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| Business Continuity Management | |
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| Putting Business Continuity Management in Perspective | |
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| Highlights in MIS - The Newest Threat to the Corporation: Cyberextortion | |
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| Summary | |
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| Key Terms | |
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| Key Concepts | |
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| Questions | |
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| Topics for Discussion | |
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| Problems | |
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| Notes | |
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| Case Problem - Confidential Reports | |
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| Ethical Implications of Information Technology | |
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| Prescriptive Versus Descriptive Coverage | |
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| Morals, Ethics, and Laws | |
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| Putting Morals, Ethics, and Laws in Perspective | |
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| Need for an Ethics Culture | |
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| Reasons for a Computer Ethic | |
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| Information Auditing | |
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| Achieving Ethics in Information Technology | |
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| Ethics and the CIO | |
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| Life Under Sarbanes-Oxley | |
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| Highlights in MIS - SOX Lose Season Opener | |
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| Summary | |
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| Key Terms | |
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| Key Concepts | |
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| Questions | |
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| Topics for Discussion | |
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| Problems | |
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| Notes | |
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| Case Problem - National Foods | |
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| Decision Support Systems | |
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| What It's All About-Decision Making | |
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| Building on the Concepts | |
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| Decision Support Systems | |
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| Mathematical Modeling | |
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| Mathematical Modeling Using Electronic Spreadsheets | |
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| Artificial Intelligence | |
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| Group Decision Support Systems | |
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| Putting the DSS in Perspective | |
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| Highlights in MIS - Fix It before It Breaks | |
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| Summary | |
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| Key Terms | |
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| Key Concepts | |
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| Questions | |
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| Topics for Discussion | |
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| Problems | |
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| Notes | |
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| Case Problem - Heritage Homes | |
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| Projects | |
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| Everyday Technology Skills | |
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| Operating Systems | |
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| Application Software | |
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| Viruses and Spyware | |
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| E-Mail | |
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| Summary | |
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| Assignment | |
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| Notes | |
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| Web/HTML Project Using Microsoft FrontPage | |
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| Example | |
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| Making the FrontPage Document | |
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| View the Web Page | |
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| Advantages and Disadvantages of Frontpage | |
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| Assignment | |
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| Web/HTML Project Using Notepad | |
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| Example | |
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| Sections of an HTML Document | |
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| Making the Notepad Document | |
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| Saving the Example | |
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| View the Web Page | |
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| Advantages and Disadvantages of Using Notepad | |
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| Assignment | |
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| Web/HTML Student Survey Form | |
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| Example | |
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| Sections of the Example Form | |
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| Saving the Example | |
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| View the Web Page | |
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| Assignment | |
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| Web/HTML Book Purchase Form | |
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| Example | |
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| Sections of the Example Form | |
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| Saving the Example | |
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| View the Web Page | |
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| Assignment | |
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| Spreadsheet Basics | |
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| Example | |
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| Discount Datasheet | |
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| Invoice Datasheet | |
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| Saving the Example | |
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| Assignment | |
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| Spreadsheets with Data Capture-Minivan Example | |
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| Example | |
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| Options Datasheet | |
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| Car Datasheet | |
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| Calculating Values Based on Choices | |
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| Calculating Monthly Payments | |
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| Showing the Profit | |
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| Saving and Editing the Example | |
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| Assignment | |
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| Spreadsheets with Data Capture-College Computing Example | |
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| Example | |
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| Prices Datasheet | |
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| Computers Datasheet | |
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| Calculating Values Based on Choices | |
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| Choosing the Best Buy | |
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| Saving and Editing the Example | |
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| Assignment | |
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| Database Forms and Reports | |
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| Example | |
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| Assignment | |
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| Database Queries-Textbook Database | |
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| Example | |
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| Assignment | |
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| Database Queries-ClassProjects Database | |
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| Example | |
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| Assignment | |
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| Reports Based on Queries | |
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| Example | |
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| Creating a Query and Report to Show Books Required for Classes | |
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| Assignment | |
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| Glossary | |
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| Index | |