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Developing Management Skills

ISBN-10: 0131747428
ISBN-13: 9780131747425
Edition: 7th 2007 (Revised)
List price: $144.00 Buy it from $3.99
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Description: 'Developing Management Skills' teaches students the ten essential skills all managers should possess in order to be successful. These skills are grouped into personal skills, interpersonal skills and group skills, so students can see how certain  More...

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Book details

List price: $144.00
Edition: 7th
Copyright year: 2007
Publisher: Prentice Hall PTR
Publication date: 11/15/2006
Binding: Paperback
Pages: 625
Size: 8.00" wide x 10.00" long x 1.25" tall
Weight: 3.212

'Developing Management Skills' teaches students the ten essential skills all managers should possess in order to be successful. These skills are grouped into personal skills, interpersonal skills and group skills, so students can see how certain skills are related to others.

Preface
Introduction
The Critical Role of Management Skills
The Importance of Competent Managers
The Skills of Effective Managers
Essential Management Skills
What Are Management Skills?
Improving Management Skills
An Approach to Skill Development
Leadership and Management
Contents of the Book
Organization of the Book
Practice and Application
Diversity and Individual Differences
Summary
Supplementary Material
Diagnostic Survey and Exercises
Personal Assessment of Management Skills (PAMS)
What Does It Take to Be an Effective Manager?
SSS Software In-Basket Exercise
Scoring Key and Comparison Data
Personal Assessment of Management Skills
Scoring Key
Comparison Data
What Does It Take to Be an Effective Manager?
SSS Software In-Basket Exercise
Personal Skills
Developing Self-Awareness
Skill Assessment
Diagnostic Surveys for Self-Awareness
Self-Awareness Assessment
Emotional Intelligence Assessment
The Defining Issues Test
The Learning Style Inventory
Locus of Control Scale
Tolerance of Ambiguity Scale
Core Self-Evaluation Scale (CSES)
Skill Learning
Key Dimensions of Self-Awareness
The Enigma of Self-Awareness
The Sensitive Line
Understanding and Appreciating Individual Differences
Important Areas of Self-Awareness
Emotional Intelligence
Values
Ethical Decision Making and Values
Learning Style
Attitudes Toward Change
Core Self-Evaluation
Skill Analysis
Cases Involving Self-Awareness
Communist Prison Camp
Computerized Exam
Decision Dilemmas
Skill Practice
Exercises for Improving Self-Awareness Through Self-Disclosure
Through the Looking Glass
Diagnosing Managerial Characteristics
An Exercise for Identifying Aspects of Personal Culture: A Learning Plan and Autobiography
Skill Application
Activities for Developing Self-Awareness
Suggested Assignments
Application Plan and Evaluation
Scoring Keys and Comparison Data
Self-Awareness Assessment
Scoring Key
Comparison Data
Emotional Intelligence Assessment
Scoring Key
Comparison Data
The Defining Issues Test
The Escaped Prisoner
The Doctor's Dilemma
The Newspaper
Learning Style Inventory
Scoring Key
Locus of Control
Scoring Key
Comparison Data
Tolerance of Ambiguity
Scoring Key
Comparison Data
Core Self-Evaluation Scale
Scoring Key
Comparison Data
Managing Personal Stress
Skill Assessment
Diagnostic Surveys for Managing Stress
Stress Management Assessment
Time Management Assessment
Type A Personality Inventory
Social Readjustment Rating Scale
Sources of Personal Stress
Skill Learning
Improving the Management of Stress and Time
The Role of Management
Major Elements of Stress
Reactions to Stress
Coping with Stress
Managing Stress
Stressors
Eliminating Stressors
Eliminating Time Stressors Through Time Management
Eliminating Encounter Stressors Through Collaboration and Emotional Intelligence
Eliminating Situational Stressors Through Work Redesign
Eliminating Anticipatory Stressors Through Prioritizing, Goal Setting, and Small Wins
Developing Resiliency
Physiological Resiliency
Psychological Resiliency
Social Resiliency
Temporary Stress-Reduction Techniques
Skill Analysis
Cases Involving Stress Management
The Turn of the Tide
The Case of the Missing Time
Skill Practice
Exercises for Long-Term and Short-Run Stress Management
The Small-Wins Strategy
Life-Balance Analysis
Deep Relaxation
Monitoring and Managing Time
Skill Application
Activities for Managing Stress
Suggested Assignments
Application Plan and Evaluation
Scoring Keys and Comparison Data
Stress Management Assessment
Scoring Key
Comparison Data
Time Management Assessment
Scoring Key
Comparison Data
Type A Personality Inventory
Scoring Key
Comparison Data
Social Readjustment Scale
Comparison Data
Source of Personal Stress
Solving Problems Analytically and Creatively
Skill Assessment
Diagnostic Surveys for Creative Problem Solving
Problem Solving, Creativity, and Innovation
How Creative Are You?[Copyright]
Innovative Attitude Scale
Creative Style Assessment
Skill Learning
Problem Solving, Creativity, and Innovation
Steps in Analytical Problem Solving
Defining the Problem
Generating Alternatives
Evaluating Alternatives
Implementing the Solution
Limitations of the Analytical Problem-Solving Model
Impediments to Creative Problem Solving
Multiple Approaches to Creativity
Conceptual Blocks
Percy Spencer's Magnetron
Spence Silver's Glue
The Four Types of Conceptual Blocks
Review of Conceptual Blocks
Conceptual Blockbusting
Stages in Creative Thought
Methods for Improving Problem Definition
Ways to Generate More Alternatives
International Caveats
Hints for Applying Problem-Solving Techniques
Fostering Creativity in Others
Management Principles
Skill Analysis
Cases Involving Problem Solving
Admiral Kimmel's Failure at Pearl Harbor
Creativity at Apple
Skill Practice
Exercises for Applying Conceptual Blockbusting
Individual Assignment-Analytical Problem Solving (10 minutes)
Team Assignment-Creative Problem Solving (20 minutes)
Moving Up in the Rankings
Keith Dunn and McGuffey's Restaurant
Creative Problem-Solving Practice
Skill Application
Activities for Solving Problems Creatively
Suggested Assignments
Application Plan and Evaluation
Scoring Keys and Comparison Data
Problem Solving, Creativity, and Innovation
Scoring Key
Comparison Data
How Creative Are You
Scoring Key
Comparison Data
Innovative Attitude Scale
Scoring Key
Creative Style Assessment
Scoring Key
Skill Practice: Applying Conceptual Blockbusting
Observer's Feedback Form
Answer to Matchstick Problem in Figure 3.4
Answer to Shakespeare Riddle in Figure 3.5
Some Common Themes Applying to Water and Finance
Answer to Name That Ship Problem in Figure 3.6
Answer to Nine-Dot Problem in Figure 3.7
Answer to Embedded Pattern Problem in Figure 3.8
Interpersonal Skills
Building Relationships by Communicating Supportively
Skill Assessment
Diagnostic Surveys for Supportive Communication
Communicating Supportively
Communication Styles
Skill Learning
Building Positive Interpersonal Relationships
The Importance of Effective Communication
The Focus on Accuracy
What Is Supportive Communication?
Coaching and Counseling
Coaching and Counseling Problems
Defensiveness and Disconfirmation
Principles of Supportive Communication
Supportive Communication Is Based on Congruence, not Incongruence
Supportive Communication Is Descriptive, not Evaluative
Supportive Communication Is Problem-oriented, not Person-oriented
Supportive Communication Validates Rather than Invalidates Individuals
Supportive Communication Is Specific (Useful], not Global (Nonuseful)
Supportive Communication Is Conjunctive, not Disjunctive
Supportive Communication Is Owned, not Disowned
Supportive Communication Requires Listening, not One-Way Message Delivery
The Personal Management Interview
International Caveats
Skill Analysis
Cases Involving Building Positive Relationships
Find Somebody Else
Rejected Plans
Skill Practice
Exercises for Diagnosing Communication Problems and Fostering Understanding
United Chemical Company
Byron vs. Thomas
Active Listening Exercise
Skill Application
Activities for Communicating Supportively
Suggested Assignments
Application Plan and Evaluation
Scoring Keys and Comparison Data
Communicating Supportively
Scoring Key
Comparison Data
Communication Styles
Comparison Data
Skill Practice: Diagnosing Problems and Fostering Understanding: United Chemical Company and Byron vs. Thomas
Observer's Feedback Form
Gaining Power and Influence
Skill Assessment
Diagnostic Surveys for Gaining Power and Influence
Gaining Power and Influence
Using Influence Strategies
Skill Learning
Building a Strong Power Base and Using Influence Wisely
A Balanced View of Power
Lack of Power
Abuse of Power
Strategies for Gaining Organizational Power
The Necessity of Power and Empowerment
Sources of Personal Power
Sources of Position-Power
Transforming Power into Influence
Influence Strategies: The Three Rs
The Pros and Cons of Each Strategy
Acting Assertively: Neutralizing Influence Attempts
Skill Analysis
Case Involving Power and Influence
River Woods Plant Manager
Skill Practice
Exercise for Gaining Power
Repairing Power Failures In Management Circuits
Exercise for Using Influence Effectively
Ann Lyman's Proposal
Exercises for Neutralizing Unwanted Influence Attempts
Cindy's Fast Foods
9:00 to 7:30
Skill Application
Activities for Gaining Power and Influence
Suggested Assignments
Application Plan and Evaluation
Scoring Keys and Comparison Data
Gaining Power and Influence
Scoring Key
Comparison Data
Using Influence Strategies
Scoring Key
Skill Practice: Neutralizing Unwanted Influence Attempts
Observer's Feedback Form
Motivating Others
Skill Assessment
Diagnostic Surveys for Motivating Others
Diagnosing Poor Performance and Enhancing Motivation
Work Performance Assessment
Skill Learning
Increasing Motivation and Performance
Diagnosing Work Performance Problems
Enhancing Individuals' Abilities
Fostering a Motivating Work Environment
Elements of an Effective Motivation Program
Establish Clear Performance Expectations
Remove Obstacles to Performance
Reinforce Performance-Enhancing Behavior
Provide Salient Rewards
Be Fair and Equitable
Provide Timely Rewards and Accurate Feedback
Skill Analysis
Case Involving Motivation Problems
Electro Logic
Skill Practice
Exercises for Diagnosing Work Performance Problems
Joe Chaney
Work Performance Assessment
Exercise for Reshaping Unacceptable Behaviors
Shaheen Matombo
Skill Application
Activities for Motivating Others
Suggested Assignments
Application Plan and Evaluation
Scoring Keys and Comparison Data
Diagnosing Poor Performance and Enhancing Motivation
Scoring Key
Comparison Data
Work Performance Assessment
Scoring Key
Comparison Data
Skill Practice: Exercise for Reshaping Unacceptable Behaviors
Observer's Feedback Form
Managing Conflict
Skill Assessment
Diagnostic Surveys for Managing Conflict
Managing Interpersonal Conflict
Strategies for Handling Conflict
Skill Learning
Interpersonal Conflict Management
Mixed Feelings About Conflict
Diagnosing the Type of Interpersonal Conflict
Conflict Focus
Conflict Source
Selecting the Appropriate Conflict Management Approach
Comparing Conflict Management and Negotiation Strategies
Selection Factors
Resolving Interpersonal Confrontations Using the Collaborative Approach
A General Framework for Collaborative Problem Solving
The Four Phases of Collaborative Problem Solving
Skill Analysis
Case Involving Interpersonal Conflict
Educational Pension Investments
Skill Practice
Exercise for Diagnosing Sources of Conflict
SSS Software Management Problems
Exercises for Selecting an Appropriate Conflict Management Strategy
Bradley's Barn
Avocado Computers
Phelps, Inc.
Exercises for Resolving Interpersonal Disputes
Freida Mae Jones
Can Larry Fit In?
Meeting at Hartford Manufacturing Company
Skill Application
Activities for Improving Managing Conflict Skills
Suggested Assignments
Application Plan and Evaluation
Scoring Keys and Comparison Data
Managing Interpersonal Conflict
Scoring Key
Comparison Data
Strategies for Handling Conflict
Scoring Key
Skill Practice: Exercises for Resolving Interpersonal Disputes
Observer's Feedback Form
Group Skills
Empowering and Delegating
Skill Assessment
Diagnostic Surveys for Empowering and Delegating
Effective Empowerment and Delegation
Personal Empowerment Assessment
Skill Learning
Empowering and Delegating
A Management Dilemma Involving Empowerment
The Dirty Dozen
The Meaning of Empowerment
Historical Roots of Empowerment
Dimensions of Empowerment
Self-Efficacy
Self-Determination
Personal Consequence
Meaning
Trust
Review of Empowerment Dimensions
How to Develop Empowerment
Articulating a Clear Vision and Goals
Fostering Personal Mastery Experiences
Modeling
Providing Support
Emotional Arousal
Providing Information
Providing Resources
Connecting to Outcomes
Creating Confidence
Review of Empowerment Principles
Inhibitors to Empowerment
Attitudes About Subordinates
Personal Insecurities
Need for Control
Delegating Work
Advantages of Empowered Delegation
Deciding When to Delegate
Deciding to Whom to Delegate
Deciding How to Delegate Effectively
Review of Delegation Principles
International Caveats
Skill Analysis
Cases Involving Empowerment and Delegation
Minding the Store
Changing the Portfolio
Skill Practice
Exercises for Empowerment
Executive Development Associates
Empowering Ourselves
Deciding to Delegate
Skill Application
Activities for Empowerment and Delegation
Suggested Assignments
Application Plan and Evaluation
Scoring Keys and Comparison Data
Effective Empowerment and Delegation
Scoring Key
Comparison Data
Personal Empowerment
Scoring Key
Comparison Data
Skill Practice: Deciding to Delegate: Analysis of "An Emergency Request"
Skill Practice: Analysis of Biological Warfare
Building Effective Teams and Teamwork
Skill Assessment
Diagnostic Surveys for Building Effective Teams
Team Development Behaviors
Diagnosing the Need for Team Building
Skill Learning
Developing Teams and Teamwork
The Advantages of Teams
An Example of an Effective Team
Team Development
The Forming Stage
The Forming Stage
The Storming Stage
The Performing Stage
Leading Teams
Developing Credibility
Establish Smart Goals and Everest Goals
International Caveats
Team Membership
Advantageous Roles
Providing Feedback
International Caveats
Skill Analysis
Cases Involving Building Effective Teams
The Tallahassee Democrat's Elite Team
The Cash Register Incident
Skill Practice
Exercises in Building Effective Teams
Team Diagnosis and Team Development Exercise
Winning the War on Talent
Team Performance Exercise
Skill Application
Activities for Building Effective Teams
Suggested Assignments
Application Plan and Evaluation
Scoring Keys and Comparison Data
Team Development Behaviors
Scoring Key
Comparison Data
Diagnosing the Need for Team Building
Comparison Data
Leading Positive Change
Skill Assessment
Diagnostic Surveys for Leading Positive Change
Leading Positive Change
Reflected Best-Self Feedback[Trademark] Exercise
A Sample Email Request for Feedback
Machiavellianism Scale-Mach IV
Skill Learning
Leading Positive Change
Ubiquitous and Escalating Change
The Need for Frameworks
Tendencies Toward Stability
A Framework for Leading Positive Change
Establishing a Climate of Positivity
Creating Readiness for Change
Articulating a Vision of Abundance
Generating Commitment to the Vision
Institutionalizing the Positive Change
Skill Analysis
Cases Involving Leading Positive Change
Corporate Vision Statements
Lee Iacocca's Transformation of Chrysler-1979-1984
Skill Practice
Exercises in Leading Positive Change
Reflected Best-Self Portrait
Positive Organizational Diagnosis Exercise
A Positive Change Agenda
Skill Application
Activities for Leading Positive Change
Suggested Assignments
Application Plan and Evaluation
Scoring Keys and Comparison Data
Leading Positive Change
Scoring Key
Comparison Data
Reflected Best-Self Feedback[Trademark] Exercise
Machiavellianism Scale-Mach IV
Scoring Key
Comparison Data
Skill Analysis: Iacocca's Transformation of Chrysler-1979-1984
Specific Communication Skills
Learning Oral and Written Presentations
Skill Learning
Making Oral and Written Presentations
Essential Elements of Effective Presentations
Skill Practice
Exercises for Making Effective Oral and Written Presentations
Speaking as a Leader
Quality Circles at Battle Creek Foods
Conducting Interviews
Skill Learning
Planning and Conducting Interviews
Specific Types of Organizational Interviews
Skill Practice
Exercises for Conducting Special-Purpose Interviews
Evaluating the New Employee-Orientation Program
Performance-Appraisal Interview with Chris Jakobsen
Employment-Selection Interview at Smith Farley Insurance
Conducting Meetings
Skill Learning
Conducting Effective Meetings: A Short Guide for Meeting Managers and Meeting Participants
The Five Ps of Effective Meetings
Suggestions for Group Members
Skill Practice
Exercises for Conducting Meetings
Preparing and Conducting a Team Meeting at SSS Software
Role Diagnosis
Meeting Evaluation Worksheet
Glossary
References
Name Index
Subject Index
Combined Index

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