Six Sigma Basic Tools and Techniques

ISBN-10: 0131716808
ISBN-13: 9780131716803
Edition: 2007
List price: $73.00
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Description: With a focus on training, "Six Sigma: Concepts, Tools and Techniques" captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a  More...

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Book details

List price: $73.00
Copyright year: 2007
Publisher: Prentice Hall PTR
Publication date: 8/29/2006
Binding: Paperback
Pages: 416
Size: 7.00" wide x 9.00" long x 1.00" tall
Weight: 1.716
Language: English

With a focus on training, "Six Sigma: Concepts, Tools and Techniques" captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioners point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent industry reference. Focuses on key topics such as: *Leadership and Strategic Planning *Creating a Customer Focus, *Quality Function Deployment *Teams and Teamwork *DMAIC Problem-Solving *Measures and Metrics *Project Management *Statistical Methods *Control Charts *Design of Experiments *Reliability *Failure Modes and Effects Analysis *Lean Manufacturing. An excellent resource for anyone who is in business working with Six Sigma.

Six Sigma Origins
Quality Masters
Leadership and Strategic Planning
Creating a Customer Focus
Teams
Project Management
Measures and Metrics
Problem Solving Using Design, Measure, Analyze, Improve, Control
Statistics
Variable Control Charts
Process Capability
Probability
Attribute Control Charts
Reliability
Failure Modes and Effects Analysis
Design of Experiments
Lean Manufacturing
Normal Curve Areas
Factors for Computing Central Lines and Control Limits
Values of t Distribution
Binomial Distribution
Poisson Distribution
Websites for Quality
Answers to Selected Problems
Bibliography
Index

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