Know What You Don't Know How Great Leaders Prevent Problems Before They Happen

Name: Know What You Don't Know How Great Leaders Prevent Problems Before They Happen
Price: 4.77 USD
Availability: InStock
ISBN: 9780131568150

ISBN-10: 0131568159

ISBN-13: 9780131568150

Edition: 2009

Authors: Michael A. Roberto

List price: $32.99

30 day, 100% satisfaction guarantee!

Marketplace

3 new & used from $4.77

what's this?

Rush Rewards U
Members Receive:

You have reached 400 XP and carrot coins. That is the daily max!

Book details

List price: $32.99
Copyright year: 2009
Publisher: Wharton School Publishing
Publication date: 1/29/2009
Binding: Hardcover
Pages: 224
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 0.924
Language: English



Acknowledgments


About the Author


Preface



From Problem-Solving to Problem-Finding


Embrace Problems


Why Problems Hide


Cultures of Fear


Organizational Complexity


Gatekeepers


Dismissing Intuition


Lack of Training


Making Tradeoffs


Becoming an Effective Problem-Finder


The Isolation Trap



Circumvent the Gatekeepers


Why Filtering Takes Place


Efficiency Concerns


Pressures for Conformity


Confirmation Bias


Advocacy


Circumventing the Filters


Listen with Your Own Ears


Seek Different Voices


Connect with Young People


Go to the Periphery


Talk to the Nons


A Most Prescient Leader



Become an Ethnographer


Why Don't People Do What They Say?


Leading Questions


Group Dynamics


The Unconscious Mind


Honing Your Powers of Observation


A Few Words of Caution



Hunt for Patterns


What Is Intuition?


Faulty Analogies


Solutions in Search of Problems


Building Your Pattern-Recognition Capabilities


Better Analogies


Mentoring


Mining the Data


What Do You Learn at Business School?



Connect the Dots


The CIA in Kuala Lumpur


The Phoenix Memo


The Minneapolis Field Office Investigation


The 9/11 Attacks


Why Not Share Information?


Information Sharing in Small Groups


How to Facilitate Information Sharing


Leading Teams


Leading Organizations


Mindset Matters



Encourage Useful Failures


Why Tolerate Failure?


Acceptable Versus Unacceptable Failures


Before the Failure


During the Failure


After the Failure


Useful, Low-Cost Failures



Teach How to Talk and Listen


Crew Resource Management Training


Communication Errors


Improving Interpersonal Communication


Briefings


Handoffs


Speaking Up Effectively


Listening


Train Teams, Not Individuals



Watch the Game Film


After-Action Reviews: Promise and Peril


Competitor Intelligence: Promise and Peril


Deliberate Practice


Looking in the Mirror



The Mindset of a Problem-Finder


Three Dimensions of a New Mindset


Intellectual Curiosity


Systemic Thinking


Healthy Paranoia


Index