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Know What You Don't Know How Great Leaders Prevent Problems Before They Happen

ISBN-10: 0131568159
ISBN-13: 9780131568150
Edition: 2009
List price: $32.99
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Book details

List price: $32.99
Copyright year: 2009
Publisher: Wharton School Publishing
Publication date: 1/29/2009
Binding: Hardcover
Pages: 224
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 0.924
Language: English

Acknowledgments
About the Author
Preface
From Problem-Solving to Problem-Finding
Embrace Problems
Why Problems Hide
Cultures of Fear
Organizational Complexity
Gatekeepers
Dismissing Intuition
Lack of Training
Making Tradeoffs
Becoming an Effective Problem-Finder
The Isolation Trap
Circumvent the Gatekeepers
Why Filtering Takes Place
Efficiency Concerns
Pressures for Conformity
Confirmation Bias
Advocacy
Circumventing the Filters
Listen with Your Own Ears
Seek Different Voices
Connect with Young People
Go to the Periphery
Talk to the Nons
A Most Prescient Leader
Become an Ethnographer
Why Don't People Do What They Say?
Leading Questions
Group Dynamics
The Unconscious Mind
Honing Your Powers of Observation
A Few Words of Caution
Hunt for Patterns
What Is Intuition?
Faulty Analogies
Solutions in Search of Problems
Building Your Pattern-Recognition Capabilities
Better Analogies
Mentoring
Mining the Data
What Do You Learn at Business School?
Connect the Dots
The CIA in Kuala Lumpur
The Phoenix Memo
The Minneapolis Field Office Investigation
The 9/11 Attacks
Why Not Share Information?
Information Sharing in Small Groups
How to Facilitate Information Sharing
Leading Teams
Leading Organizations
Mindset Matters
Encourage Useful Failures
Why Tolerate Failure?
Acceptable Versus Unacceptable Failures
Before the Failure
During the Failure
After the Failure
Useful, Low-Cost Failures
Teach How to Talk and Listen
Crew Resource Management Training
Communication Errors
Improving Interpersonal Communication
Briefings
Handoffs
Speaking Up Effectively
Listening
Train Teams, Not Individuals
Watch the Game Film
After-Action Reviews: Promise and Peril
Competitor Intelligence: Promise and Peril
Deliberate Practice
Looking in the Mirror
The Mindset of a Problem-Finder
Three Dimensions of a New Mindset
Intellectual Curiosity
Systemic Thinking
Healthy Paranoia
Index

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