Quality

ISBN-10: 013118931X
ISBN-13: 9780131189317
Edition: 4th 2006 (Revised)
List price: $134.00
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Description: One of the best ways to learn the fundamental concepts of statistical process control and quality assurance is through application. This book provides clear explanations of popular quality tools and techniques, insightful case studies, plentiful  More...

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Book details

List price: $134.00
Edition: 4th
Copyright year: 2006
Publisher: Prentice Hall PTR
Binding: Mixed Media
Pages: 832
Size: 7.00" wide x 9.25" long x 1.25" tall
Weight: 2.948
Language: English

One of the best ways to learn the fundamental concepts of statistical process control and quality assurance is through application. This book provides clear explanations of popular quality tools and techniques, insightful case studies, plentiful illustrations to support explanations, and subject matter relevant to the challenges faced by todays organizations. The examples, cases, and problems, have been carefully cultivated from real life experiences of people who apply quality assurance tools and techniques in their day-to-day work activities. Contributors represent a wide cross-section of industries including utilities, hospitals, manufacturing, government, services and building trades.Expanded coverage of Six Sigma and ISO/TS 16949./More detail about certifications and careers in quality./Updated industry-appropriate software./Enhanced coverage of the quality masters and their philosophies./An introduction to confidence intervals./Additional examples, cases and problems./Continued focus on learning through applications./Entertains the professional - Not cut and dry like a textbook.An excellent resource for anyone who is in business working with Six Sigma. Also, resourceful for a company doing internal training in the area of quality management. Not limited to manufacturing businesses - Can also be used in hospitals, logistics based companies, retail and banking - Any type of company where quality assurance is a priority.

Setting The Stage
Quality Basics
Identifying Quality
Ingredients for Success
The Evolution of Quality
Beyond Total Quality Management
Summary
Lessons Learned
Chapter Problems
Case Study
Quality Advocates and Quality Management
Quality Advocates
Continuous Improvement
Summary
Lessons Learned
Chapter Problems
Case Studies
Quality Improvement: Problem Solving
Problem Solving
Steps in Process Improvement
Plan
Do
Study
Act
Summary
Lessons Learned
Chapter Problems
Case Studies
Control Charts For Variables
Statistics
Statistics
Use of Statistics in Quality Assurance
Populations versus Samples
Data Collection
Measurements: Accuracy, Precision, and Measurement Error
Data Analysis: Graphical
Data Analysis: Analytical
Normal Frequency Distribution
Summary
Lessons Learned
Chapter Problems
Case Studies
Variable Control Charts
Control-Chart Functions
Variation
Control Charts
Control Charts for Variables
Summary
Lessons Learned
Formulas
Chapter Problems
Case Studies
Process Capability
Individual Values Compared with Averages
Estimation of Population [sigma] from Sample Data
Control Limits and Specification Limits
The 6[sigma] Spread versus Specification Limits
Calculating Process Capability Indices
Summary
Lessons Learned
Formulas
Chapter Problems
Case Studies
Other Variable Control Charts
Individuals and Moving-Range Charts
Moving-Average and Moving-Range Charts
A Chart Plotting All Individual Values
Median and Range Charts
Run Charts
A Chart for Variable Subgroup Size
Precontrol Charts
Short-Run Charts
Summary
Lessons Learned
Formulas
Chapter Problems
Case Studies
Control Charts For Attributes
Probability
Probability Theorems
Permutations and Combinations
Discrete Probability Distributions
Continuous Probability Distribution
Distribution Interrelationships and Approximations
Summary
Lessons Learned
Formulas
Chapter Problems
Case Studies
Quality Control Charts for Attributes
Attributes
Charts for Nonconforming Units
Charts for Counts of Nonconformities
Summary
Lessons Learned
Formulas
Chapter Problems
Case Studies
Expanding The Scope Of Quality
Reliability
Reliability
Product Life Cycle Curve
Measures of Reliability
Reliability Programs
Reliability Engineers
Summary
Lessons Learned
Formulas
Chapter Problems
Case Studies
Quality Costs
What Are Quality Costs?
Defining Quality Costs
Types of Quality Costs
Quality-Cost Measurement System
Utilizing Quality Costs for Decision Making
Summary
Lessons Learned
Chapter Problems
Case Studies
Product Liability
The Evolution of Product Liability
Warranties
Product Liability Suits
Liability Loss Control Programs
Future Considerations
Summary
Lessons Learned
Chapter Problems
Case Study
Quality Systems: ISO 9000, Supplier Certification Requirements, and the Malcolm Baldridge Award
Quality Systems
ISO 9000
Supplier Certification Requirements: QS 9000
ISO 14000
Malcolm Baldridge National Quality Award
Summary
Lessons Learned
Chapter Problems
Case Study
Benchmarking and Auditing
Benchmarking
Auditing
Summary
Lessons Learned
Chapter Problems
Case Study
Normal Curve Areas (Z [less than or equal] Z[subscript 0])
Factors for Computing Central Lines and 3[sigma] Control Limits for X, s, and R Charts
Cumulative Binomial Probability Distribution
The Poisson Distribution
About PQ Systems
SQCpack Student Version Software
Glossary
Answers to Selected Problems
Bibliography
Index

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