Organizational Behavior and Management in Law Enforcement

ISBN-10: 0131181017
ISBN-13: 9780131181014
Edition: 2nd 2006 (Revised)
List price: $117.20
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Description: This absolutely outstanding book overcomes the obstacles and impediments that beset so many others in the field of police management. Its clear, concise presentation and realistic and very thorough overview of contemporary law enforcement  More...

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Book details

List price: $117.20
Edition: 2nd
Copyright year: 2006
Publisher: Prentice Hall PTR
Publication date: 4/15/2005
Binding: Hardcover
Pages: 480
Size: 8.00" wide x 10.00" long x 1.00" tall
Weight: 2.332
Language: English

This absolutely outstanding book overcomes the obstacles and impediments that beset so many others in the field of police management. Its clear, concise presentation and realistic and very thorough overview of contemporary law enforcement organizations and managerial issues make this a tightly written book that manages to cover all the relevant major topics in contemporary law enforcement management; its appealing and straightforward style will be appreciated by all users. "Organizational Behavior and Management in Law Enforcement "includes chapters on personality, values, groups, power, decision-making, conflict, change, and organization development. Case studies put this book above all others in the field. For professionals in law enforcement that hold these positions: Chief, Assistant Chief, Commander, Major, Captain, Lieutenant, Watch Commander, Sheriff, and Assistant Sheriff.

Foreword
Preface
Acknowledgments
Police Management: Evolving Strategies
Learning Objectives
Historical Antecedents
Classical School
Bureaucracy
Scientific Management
Administrative School
Early Police Administration Researchers
POSDCORB
Human Relations School
Systems Theory
Open-System Thinking and Policing
Contingency Theory
Police Organizational Structure
Types of Organizing
Police Management in Transition
The Political Era
The Reform Era
The Community Policing Era
CompStat
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Dynamics of Management: Managers and Organizational Behavior
Learning Objectives
Case Study: Lieutenants Smits and Miles
Management Defined
Management Functions
Managerial Levels
Line and Staff
Managerial Skills
Technical Skills
Human Skills
Conceptual Skills
Managerial Role Expectations
The New Emerging Police Management Role
Organizational Behavior
Organizational Behavior Defined
Historical Foundations of Organizational Behavior
Case Study: Chief Cindy Miller
Case Study: Chief Max D. Kenney
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Personality: Understanding the Complexity of Human Behavior in the Organization
Learning Objectives
Case Study: Officer Jane Cooper
Personality
Personality Defined
Personality Determinants
Heredity
Culture
Situation
Personality Theories
Psychoanalytical Theory
Trait Theory
Case Study: Oscar Williams
Humanistic Theory
Dimensions of Personality
Locus of Control
Type A and Type B Behavior
Machiavellianism
Bureaucratic Orientation
Case Study: Lieutenant Robert F. Taylor
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Beliefs, Values, and Attitudes: Determinants of Human Behavior
Learning Objectives
Case Study: Captain Harvey Adams
Human Behavior
Social Relationships
People-Oriented Management
Ideas, Beliefs, and Values
Evolving Value Systems
Humanistic Values
Attitudes and Opinions
Acquiring Attitudes
Functions and Characteristics
Attitudes and Work
Perception, Motives, and Human Behavior
Perceptions
Case Study: Officer Michael Byrne
Motivation
On-the-Job Behavior
Management's Role in Changing Attitudes and Behavior
Change Agents
Initiating Change
Case Study: Chief M. Lawrence Glick
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Motivation: The Force Behind Behavior
Learning Objectives
Case Study: Chief David Gunther
Pursuing Excellence
Motivation to Work
Organizations as Social Entities
Motivation and the Motivation Process
Defining Motivation
Related Terminology
Motivation Cycle
Motivation Yourself and Others
Approaches to Motivation Theory
Content Theories
Hierarchy of Needs Theory
E.R.G. Theory
Acquired Needs Theory
Case Study: Chief L.J. Clayborn
Motivation-Hygiene Theory
Content Theory Revisited
Process Theories
Expectancy Theory
Equity Theory
Implications for Police Management
Case Study: Captain Marsha Darley
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Stress in Organizational Life: Its Nature, Causes, and Control
Learning Objectives
Case Study: Lieutenant Stanley Clark
Definitions of Stress
Stress Unique to Police Work
Transitory Stages of Life
Stressors at Work
The Job
Role Conflict and Ambiguity
Work Overload and Underload
Use of Deadly Force
Physical Factors
Shift Work
Organizational Characteristics
Case Study: Lieutenant Tom Phelps
External Factors
Symptoms of Stress
Ascendant
Indifferent
Ambivalent
Physiological Symptoms
Behavioral Symptoms
Psychological Symptoms
Stress Reduction
Individual Response to Stress
Employee Assistance Programs
Physical Fitness
Standard for an Employee Assistance Program
Peer Counseling
Case Study: Captain James stevens
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Groups and the Group Process: Human Dynamics at Work
Learning Objectives
Case Study: Chief Maynard K. Bear
The Group Phenomenon
Work Groups
Cliques
Membership
Groups as Functional Units
Affiliation
Security
Self-Esteem
Power
Self-Concept
Accomplishment
Economics
Group Survival
Types of Groups
Command Groups
Task Groups
Interest Groups
Friendship Groups
Anatomy of a Group
Roles within Groups
Case Study: Captain Oliver Dixon
Group-Shared Norms and Values
Folkways
Mores
Taboos
Laws
The Learning Process
Status in Groups
Group Culture
Group Dynamics
Formation
Differentiation
Integration
Maturity
Human Relations and Management
Collaboration
Influences on Behavior
Complexity
Need Orientation
Size
Composition
Norms
Cohesiveness
Groupthink
Accepting and Managing Work Groups
Managerial Strategies
Case Study: Officer Bob Franklin
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Power: Its Nature and Use
Learning Objectives
Case Study: Lieutenant Fred Weaver
Definitions of Power
The Power Base
Reward Power
Coercive Power
Legitimate Power
Referent Power
Expert Power
Power Sources
Case Study: Lieutenant Luis Gonzales
Positional Power
Personal Power
Utilizing Power
Exercising Reward Power
Exercising Coercive Power
Utilizing Legitimate Power
Utilizing Referent Power
Utilizing Expert Power
Case Study: Captain Stewart Parsons
Subordinate Power
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Decision-Making: The Essential Element in Applied Management
Learning Objectives
Case Study: Chief Gary Pirsig
Problem Solving and Decision-Making
Organizational Decision-Making
Influences on Decision-Making
Situational Variables
Personal Variables
Types of Organizational Decisions
Heuristic versus Objective Decisions
Reactive versus Proactive Decisions
Problem Solving Through Rational
Decision-Making
Case Study: Captain Jayson Moore and Lieutenant
Royce Strauss
Limitations on Rational Decision-Making
Bounded Rationality
Statisficing
Building Blocks for Effective Decision-Making
Group Decision-Making
Advantages of Group Decision-Making
Drawbacks of Group Decision-Making
Humanistic Approach
Improving Group Decision-Making
Leader Training
Brainstorming
Nominal Group Techniques (NGT)
Delphi Technique
Case Study: Lieutenant Coleman J. Karras
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Managerial Communication: The Vital Process
Learning Objectives
Case Study: Lieutenant Donald Bear
Defining Managerial Communication
Managerial Functions
Communication and Planning
Communication and Organizing
Communication and Directing
Communication and Control
Managerial Communication
Case Study: J. fred Sullivan
Realistic Communication Process
Sender
Encoding
Message
Channel
Decoding
Receiver
Feedback
Noise
Formal Organizational Communication
Downward Communication
Upward Communication
Horizontal Communication
Communication in the Informal Organization
The Grapevine
Improving Communication
Listening
Survey Feedback
Case Study: Jerry Olsen
Exit Interview
Gender Differences
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Leadership: The Integrative Variable
Learning Objectives
Case Study: Captain Karl Hammiker
Perspectives on Leadership
Leadership Defined
Related Concepts
Functional Leadership
Police Administrators as Leaders
Managerial Leadership
Theories of Leadership
Trait Theory
Leader Behavior Approach
Leadership Styles
Leadership Quadrants
Case Study: Lieutenant Kevin Stern
The Managerial Grid
Situational Leadership Approach
Contingency Management
Path-Goal Leadership Model
Participatory Leadership
Management Systems Model
Case Study: Chief Martin "Buddy" Strock
Transformational and Transactional Leadership Styles
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Change: Coping with Organizational Life
Learning Objectives
Case Study: Mayor Clifford Yarnell
Forces Influencing Organizational Change
Sources of Change
Technological, Sociocultural, and Organizational Factors
Recognizing the Need for Planned Change
Targeting Change
The Winds of Change
The Process of Planned Change
Case Study: Captain John C. Holleran
Dynamics of Planned Organizational Change
Resistance to Change
Individual Resistance
Organizational Resistance
Case Study: Chief Charles S. Ahern
Implementing Planned Change
Evaluation
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Conflict: Nature, Causes, and Management
Learning Objectives
Case Study: Chief Anson Weller
Interpersonal Conflict
Types of Interpersonal Conflict
Conflict-Development Cycle
Conflict in Formal Organizations
Causes of Organizational Conflict
Dysfunctional Conflict
Functional Conflict
Reacting to and Managing Conflict
Case Study: Lieutenant Michael Parks
Techniques
Managerial Styles and Conflict Management
The Problem Employee as a Source of Conflict
Employee Assistance Programs (EAPs)
Case Study: Lieutenant Barry Simpson
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Developing the Organization: Techniques for Improving Performance
Learning Objectives
Case Study: Chief Robert Miller
Definition
Organizational Development Objectives
Basic Values of Organizational Development
The Healthy Organization
Intervention Techniques
Sensitivity Training
Team Building
Case Study: Chief Wally Partin
Survey Feedback
Confrontation Meeting
Quality of Work Life (QWL) Programs
Successful Implementation of OD Programs
Case Study: Robert Proctor
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Managerial Issues: Considerations for Resolution
Learning Objectives
Case Study: Sergeant Bud Fredrickson
Labor and Management
Memoranda of Understanding/Agreement(MOU)
Managerial Rights
Collective Bargaining
The Negotiations Process
Grievances
Discrimination
Equal Employment Opportunity Commission
Job-Related Standards
Quotas
Affirmative Action
Women
Barriers
Case Study: Roberta F. Partin
Mentoring
Sexual Harassment
Sexual Harassment Policy
Use of Force
Preventing Sexual Harassment in the Workplace
Law and the Use of Force
Reasonable Officer Standard
Use-of-Force Continuum
Case Study: Charles A. Sudac
Summary
Key Terms
Discussion Topics and Questions
For Further Reading
Notes
Index

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