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| Foreword | |
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| Preface | |
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| Acknowledgments | |
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| Police Management: Evolving Strategies | |
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| Learning Objectives | |
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| Historical Antecedents | |
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| Classical School | |
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| Bureaucracy | |
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| Scientific Management | |
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| Administrative School | |
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| Early Police Administration Researchers | |
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| POSDCORB | |
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| Human Relations School | |
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| Systems Theory | |
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| Open-System Thinking and Policing | |
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| Contingency Theory | |
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| Police Organizational Structure | |
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| Types of Organizing | |
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| Police Management in Transition | |
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| The Political Era | |
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| The Reform Era | |
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| The Community Policing Era | |
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| CompStat | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Dynamics of Management: Managers and Organizational Behavior | |
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| Learning Objectives | |
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| Case Study: Lieutenants Smits and Miles | |
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| Management Defined | |
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| Management Functions | |
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| Managerial Levels | |
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| Line and Staff | |
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| Managerial Skills | |
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| Technical Skills | |
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| Human Skills | |
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| Conceptual Skills | |
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| Managerial Role Expectations | |
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| The New Emerging Police Management Role | |
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| Organizational Behavior | |
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| Organizational Behavior Defined | |
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| Historical Foundations of Organizational Behavior | |
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| Case Study: Chief Cindy Miller | |
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| Case Study: Chief Max D. Kenney | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Personality: Understanding the Complexity of Human Behavior in the Organization | |
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| Learning Objectives | |
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| Case Study: Officer Jane Cooper | |
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| Personality | |
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| Personality Defined | |
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| Personality Determinants | |
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| Heredity | |
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| Culture | |
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| Situation | |
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| Personality Theories | |
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| Psychoanalytical Theory | |
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| Trait Theory | |
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| Case Study: Oscar Williams | |
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| Humanistic Theory | |
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| Dimensions of Personality | |
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| Locus of Control | |
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| Type A and Type B Behavior | |
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| Machiavellianism | |
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| Bureaucratic Orientation | |
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| Case Study: Lieutenant Robert F. Taylor | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Beliefs, Values, and Attitudes: Determinants of Human Behavior | |
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| Learning Objectives | |
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| Case Study: Captain Harvey Adams | |
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| Human Behavior | |
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| Social Relationships | |
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| People-Oriented Management | |
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| Ideas, Beliefs, and Values | |
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| Evolving Value Systems | |
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| Humanistic Values | |
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| Attitudes and Opinions | |
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| Acquiring Attitudes | |
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| Functions and Characteristics | |
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| Attitudes and Work | |
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| Perception, Motives, and Human Behavior | |
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| Perceptions | |
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| Case Study: Officer Michael Byrne | |
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| Motivation | |
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| On-the-Job Behavior | |
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| Management's Role in Changing Attitudes and Behavior | |
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| Change Agents | |
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| Initiating Change | |
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| Case Study: Chief M. Lawrence Glick | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Motivation: The Force Behind Behavior | |
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| Learning Objectives | |
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| Case Study: Chief David Gunther | |
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| Pursuing Excellence | |
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| Motivation to Work | |
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| Organizations as Social Entities | |
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| Motivation and the Motivation Process | |
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| Defining Motivation | |
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| Related Terminology | |
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| Motivation Cycle | |
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| Motivation Yourself and Others | |
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| Approaches to Motivation Theory | |
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| Content Theories | |
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| Hierarchy of Needs Theory | |
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| E.R.G. Theory | |
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| Acquired Needs Theory | |
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| Case Study: Chief L.J. Clayborn | |
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| Motivation-Hygiene Theory | |
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| Content Theory Revisited | |
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| Process Theories | |
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| Expectancy Theory | |
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| Equity Theory | |
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| Implications for Police Management | |
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| Case Study: Captain Marsha Darley | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Stress in Organizational Life: Its Nature, Causes, and Control | |
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| Learning Objectives | |
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| Case Study: Lieutenant Stanley Clark | |
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| Definitions of Stress | |
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| Stress Unique to Police Work | |
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| Transitory Stages of Life | |
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| Stressors at Work | |
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| The Job | |
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| Role Conflict and Ambiguity | |
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| Work Overload and Underload | |
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| Use of Deadly Force | |
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| Physical Factors | |
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| Shift Work | |
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| Organizational Characteristics | |
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| Case Study: Lieutenant Tom Phelps | |
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| External Factors | |
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| Symptoms of Stress | |
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| Ascendant | |
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| Indifferent | |
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| Ambivalent | |
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| Physiological Symptoms | |
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| Behavioral Symptoms | |
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| Psychological Symptoms | |
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| Stress Reduction | |
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| Individual Response to Stress | |
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| Employee Assistance Programs | |
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| Physical Fitness | |
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| Standard for an Employee Assistance Program | |
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| Peer Counseling | |
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| Case Study: Captain James stevens | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Groups and the Group Process: Human Dynamics at Work | |
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| Learning Objectives | |
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| Case Study: Chief Maynard K. Bear | |
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| The Group Phenomenon | |
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| Work Groups | |
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| Cliques | |
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| Membership | |
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| Groups as Functional Units | |
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| Affiliation | |
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| Security | |
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| Self-Esteem | |
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| Power | |
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| Self-Concept | |
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| Accomplishment | |
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| Economics | |
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| Group Survival | |
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| Types of Groups | |
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| Command Groups | |
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| Task Groups | |
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| Interest Groups | |
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| Friendship Groups | |
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| Anatomy of a Group | |
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| Roles within Groups | |
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| Case Study: Captain Oliver Dixon | |
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| Group-Shared Norms and Values | |
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| Folkways | |
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| Mores | |
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| Taboos | |
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| Laws | |
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| The Learning Process | |
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| Status in Groups | |
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| Group Culture | |
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| Group Dynamics | |
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| Formation | |
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| Differentiation | |
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| Integration | |
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| Maturity | |
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| Human Relations and Management | |
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| Collaboration | |
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| Influences on Behavior | |
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| Complexity | |
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| Need Orientation | |
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| Size | |
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| Composition | |
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| Norms | |
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| Cohesiveness | |
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| Groupthink | |
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| Accepting and Managing Work Groups | |
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| Managerial Strategies | |
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| Case Study: Officer Bob Franklin | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Power: Its Nature and Use | |
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| Learning Objectives | |
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| Case Study: Lieutenant Fred Weaver | |
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| Definitions of Power | |
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| The Power Base | |
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| Reward Power | |
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| Coercive Power | |
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| Legitimate Power | |
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| Referent Power | |
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| Expert Power | |
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| Power Sources | |
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| Case Study: Lieutenant Luis Gonzales | |
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| Positional Power | |
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| Personal Power | |
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| Utilizing Power | |
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| Exercising Reward Power | |
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| Exercising Coercive Power | |
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| Utilizing Legitimate Power | |
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| Utilizing Referent Power | |
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| Utilizing Expert Power | |
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| Case Study: Captain Stewart Parsons | |
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| Subordinate Power | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Decision-Making: The Essential Element in Applied Management | |
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| Learning Objectives | |
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| Case Study: Chief Gary Pirsig | |
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| Problem Solving and Decision-Making | |
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| Organizational Decision-Making | |
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| Influences on Decision-Making | |
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| Situational Variables | |
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| Personal Variables | |
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| Types of Organizational Decisions | |
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| Heuristic versus Objective Decisions | |
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| Reactive versus Proactive Decisions | |
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| Problem Solving Through Rational | |
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| Decision-Making | |
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| Case Study: Captain Jayson Moore and Lieutenant | |
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| Royce Strauss | |
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| Limitations on Rational Decision-Making | |
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| Bounded Rationality | |
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| Statisficing | |
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| Building Blocks for Effective Decision-Making | |
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| Group Decision-Making | |
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| Advantages of Group Decision-Making | |
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| Drawbacks of Group Decision-Making | |
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| Humanistic Approach | |
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| Improving Group Decision-Making | |
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| Leader Training | |
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| Brainstorming | |
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| Nominal Group Techniques (NGT) | |
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| Delphi Technique | |
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| Case Study: Lieutenant Coleman J. Karras | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Managerial Communication: The Vital Process | |
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| Learning Objectives | |
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| Case Study: Lieutenant Donald Bear | |
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| Defining Managerial Communication | |
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| Managerial Functions | |
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| Communication and Planning | |
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| Communication and Organizing | |
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| Communication and Directing | |
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| Communication and Control | |
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| Managerial Communication | |
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| Case Study: J. fred Sullivan | |
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| Realistic Communication Process | |
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| Sender | |
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| Encoding | |
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| Message | |
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| Channel | |
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| Decoding | |
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| Receiver | |
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| Feedback | |
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| Noise | |
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| Formal Organizational Communication | |
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| Downward Communication | |
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| Upward Communication | |
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| Horizontal Communication | |
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| Communication in the Informal Organization | |
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| The Grapevine | |
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| Improving Communication | |
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| Listening | |
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| Survey Feedback | |
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| Case Study: Jerry Olsen | |
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| Exit Interview | |
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| Gender Differences | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Leadership: The Integrative Variable | |
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| Learning Objectives | |
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| Case Study: Captain Karl Hammiker | |
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| Perspectives on Leadership | |
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| Leadership Defined | |
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| Related Concepts | |
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| Functional Leadership | |
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| Police Administrators as Leaders | |
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| Managerial Leadership | |
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| Theories of Leadership | |
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| Trait Theory | |
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| Leader Behavior Approach | |
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| Leadership Styles | |
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| Leadership Quadrants | |
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| Case Study: Lieutenant Kevin Stern | |
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| The Managerial Grid | |
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| Situational Leadership Approach | |
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| Contingency Management | |
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| Path-Goal Leadership Model | |
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| Participatory Leadership | |
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| Management Systems Model | |
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| Case Study: Chief Martin "Buddy" Strock | |
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| Transformational and Transactional Leadership Styles | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Change: Coping with Organizational Life | |
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| Learning Objectives | |
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| Case Study: Mayor Clifford Yarnell | |
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| Forces Influencing Organizational Change | |
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| Sources of Change | |
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| Technological, Sociocultural, and Organizational Factors | |
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| Recognizing the Need for Planned Change | |
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| Targeting Change | |
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| The Winds of Change | |
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| The Process of Planned Change | |
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| Case Study: Captain John C. Holleran | |
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| Dynamics of Planned Organizational Change | |
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| Resistance to Change | |
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| Individual Resistance | |
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| Organizational Resistance | |
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| Case Study: Chief Charles S. Ahern | |
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| Implementing Planned Change | |
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| Evaluation | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Conflict: Nature, Causes, and Management | |
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| Learning Objectives | |
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| Case Study: Chief Anson Weller | |
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| Interpersonal Conflict | |
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| Types of Interpersonal Conflict | |
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| Conflict-Development Cycle | |
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| Conflict in Formal Organizations | |
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| Causes of Organizational Conflict | |
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| Dysfunctional Conflict | |
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| Functional Conflict | |
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| Reacting to and Managing Conflict | |
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| Case Study: Lieutenant Michael Parks | |
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| Techniques | |
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| Managerial Styles and Conflict Management | |
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| The Problem Employee as a Source of Conflict | |
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| Employee Assistance Programs (EAPs) | |
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| Case Study: Lieutenant Barry Simpson | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Developing the Organization: Techniques for Improving Performance | |
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| Learning Objectives | |
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| Case Study: Chief Robert Miller | |
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| Definition | |
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| Organizational Development Objectives | |
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| Basic Values of Organizational Development | |
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| The Healthy Organization | |
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| Intervention Techniques | |
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| Sensitivity Training | |
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| Team Building | |
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| Case Study: Chief Wally Partin | |
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| Survey Feedback | |
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| Confrontation Meeting | |
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| Quality of Work Life (QWL) Programs | |
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| Successful Implementation of OD Programs | |
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| Case Study: Robert Proctor | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Managerial Issues: Considerations for Resolution | |
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| Learning Objectives | |
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| Case Study: Sergeant Bud Fredrickson | |
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| Labor and Management | |
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| Memoranda of Understanding/Agreement(MOU) | |
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| Managerial Rights | |
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| Collective Bargaining | |
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| The Negotiations Process | |
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| Grievances | |
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| Discrimination | |
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| Equal Employment Opportunity Commission | |
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| Job-Related Standards | |
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| Quotas | |
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| Affirmative Action | |
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| Women | |
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| Barriers | |
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| Case Study: Roberta F. Partin | |
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| Mentoring | |
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| Sexual Harassment | |
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| Sexual Harassment Policy | |
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| Use of Force | |
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| Preventing Sexual Harassment in the Workplace | |
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| Law and the Use of Force | |
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| Reasonable Officer Standard | |
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| Use-of-Force Continuum | |
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| Case Study: Charles A. Sudac | |
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| Summary | |
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| Key Terms | |
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| Discussion Topics and Questions | |
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| For Further Reading | |
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| Notes | |
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| Index | |