Check-In, Check-Out Managing Hotel Operations

ISBN-10: 0131126822
ISBN-13: 9780131126824
Edition: 7th 2005
List price: $88.40
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Description: For courses in Hotel Front Office Management. The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make  More...

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Book details

List price: $88.40
Edition: 7th
Copyright year: 2005
Publisher: Prentice Hall PTR
Publication date: 5/14/2004
Binding: Hardcover
Pages: 656
Size: 8.25" wide x 10.00" long x 1.25" tall
Weight: 3.190
Language: English

For courses in Hotel Front Office Management. The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it workfrom the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. The seventh edition of Check-In; Check-Out focuses on the broad view of lodging management and all that it entails. In a sequence that follows the flow of most guestsreservation, arrival, billing, departure, auditing and accountingthe book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry.

The traditional hotel industry
The modern hotel industry
The structure of the hotel industry
Global reservations technologies
Individual and group reservations
Forecasting availability and overbooking
Managing guest service
The guest arrival, registration, and rooming
Role of the room rate
Billing the guest folio
Cash transactions
Credit and the City Ledger
The night audit
Technology and the hotel industry

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