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Supply Chain Management From Vision to Implementation

ISBN-10: 0131015044
ISBN-13: 9780131015043
Edition: 2007
List price: $213.40 Buy it from $58.85
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Description: For undergraduate or MBA courses in Supply Chain Management. This text takes a strategic, managerial, and cross-functional view of supply chain management, enabling managers to participate in the vision and implementation of world-class  More...

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Book details

List price: $213.40
Copyright year: 2007
Publisher: Prentice Hall PTR
Publication date: 10/16/2006
Binding: Paperback
Pages: 560
Size: 8.00" wide x 10.00" long x 1.00" tall
Weight: 2.772
Language: English

For undergraduate or MBA courses in Supply Chain Management. This text takes a strategic, managerial, and cross-functional view of supply chain management, enabling managers to participate in the vision and implementation of world-class supplynbsp;chain networks.nbsp; To achieve this, the book introduces a Supply Chain Roadmap process model as a guiding framework for designing and implementing integrated supply chains. Students gain the knowledge and analytical tools to perform analysis and act as change agents within their organizations.

Preface
Acknowledgments
About the Authors
The Building Blocks of Supply Chain Strategy
Supply Chain Management and Competitive Strategy
The Theory of Supply Chain Management
Supply Chain Management Defined
The Internal Value Chain
The Bullwhip Effect
Supply Chain Management in Practice
Integrating Supply Chain Thinking into Corporate Strategy
The Essence and Evolution of Strategic Management
The Four Decision Areas of Strategy
The Influence of SC Thinking on Strategy
A Look Ahead: A Process Road Map for Strategic SCM
Conclusion
Summary of Key Points
Review Exercises
Case: SCM-Latest Fad or Strategic Imperative?
Endnotes
The Beer Game
Customer Fulfillment Strategies
The Information-Empowered Customer
Creating Value to Meet Customers' Needs
Quality
Cost
Flexibility
Delivery
Innovation
Trade-Offs Versus Synergies
Understanding Satisfaction to Fulfill Customers' Needs
Customer Service Strategies
Customer Satisfaction Strategies
Customer Success Strategies
The End Customer
Implementing a Customer-Centric Fulfillment Strategy
Matching Fulfillment Strategies to Customer Needs
Defining Relationship Intensity
Evaluating the Profitability of Customer Relationships
Using Customer Relationship Management Systems
Recognizing Barriers to Effective Customer Fulfillment
Conclusion
Summary of Key Points
Review Exercises
Case: SCM[superscript 2]
Endnotes
Productivity and Quality Management
Process Thinking: SCM's Foundation
A Need for Process Management
Functional Organization and Its Consequences
The Anatomy of a Process
Systems Thinking and Process Management
A Holistic View
Information Availability and Accuracy
Cross-Functional and Interorganizational Teamwork
Measurement
Systems Analysis
Systems Thinking at Work
A Process View of the Company
The Strategic Linkage
Resource Management
Boundary-Spanning Mechanisms
Process Reengineering
Identify Desired Outcomes
Make the Process Visible
Reorganize the Process
Assign Responsibility for Work
Leverage Technology
Reimagine Systematically
Conclusion
Summary of Key Points
Review Exercises
Case: Global Semiconductor's Market Share Slide
Endnotes
Decision Making Under Uncertainty
The New Product Development Process: Managing the Idea Infrastructure
Introduction
Mitigating Risk in New Product Development
Formalized Risk Management
Early Involvement of Critical Supply Chain Players
Core Competencies
"Design for" Considerations
Modular Versus Integral Product Design
Marketing and the Criticality of the Customer
Customer-Driven Marketing and the Importance of the Product
Harley-Davidson and Its Supply Chain
Product Positioning
Pricing to Meet Consumer Demand
New Product Development
Target Price, Profit, and Cost in NPD
Target Cost Breakdown and the NPD Team
Cost Management Activities During NPD
New Product Launch
The Role of Finance in New Product Development
The Boundary-Spanning Role of Finance at Intel
Measures of Profit
Cash Flow
Economic Value-Added
Conclusion
Summary of Key Points
Review Exercises
Case: Reorganizing for New Product Development and Ongoing Customer Management
Endnotes
Evaluating the Return on a New Product Project
The Order Fulfillment Process: Managing the Physical Flow Infrastructure
Functional Components of the Physical Flow
Acquiring the Goods: The Nature of Purchasing Management
The Purchasing Process
Purchasing Skills for a Supply Chain World
Producing the Goods: The Nature of Production Management
The Production Process
Toyota's Quest for Lean Production
Operations Management in the Services Setting
Operations Skills for a Supply Chain World
Delivering the Goods: The Nature of Logistics Management
The Logistical Process
Logistics Skills for a Supply Chain World
Conclusion
Summary of Key Points
Review Exercises
Case: The Club War
Endnotes
Forecasting and Inventory Management
Epilogue
Designing the Global Supply Chain
Scanning and Global Supply Chain Design
Why Supply Chain Management Now?
The Journey from Ownership to Relationship Integration
The Decline of Ownership Integration
The Rise of Relationship Integration
A Changing Supply Chain World
Environmental Scanning
Forces Shaping Today's Supply Chain Environment
The Globalization of Markets
Forces Driving Globalization
Globalization's Implications
Globalization's Rules
Designing a Global Network
Conclusion
Summary of Key Points
Review Exercises
Case: The Scanning and Planning Internship
Endnotes
Facility Location
Supply Chain Mapping
Introduction
The Importance of Supply Chain Design
Nokia
Process Mapping
Process Analysis
Value Stream Mapping
Supply Chain Design
Design for Supply Chain Initiatives
Approaches to Supply Chain Design
Supply Chain Mapping Approaches
Conclusion
Summary of Key Points
Review Exercises
Case: Mapping the Mac
Endnotes
Project Management
Strategic Supply Chain Cost Management
The Profit Leverage Effect of Supply Chain Cost Reduction
Strategic Cost Management Principles
Supply Chain Analysis
Value Proposition Analysis
Cost Driver Analysis
Example of Strategic Cost Management: Southwest Airlines
Responsibility for Strategic Cost Management
Industry Examples
Determining the Tools to Support Strategic Cost Management
Classification of Supply Chain Decisions
Classification of Decisions: Analyzing the Quadrants
Commodity Classificiation
Activity-Based Cost Management
Problems with Traditional Managerial Accounting Systems
The ABCM Solution
Making Better Decisions
Problems with ABCM Implementation
Total Cost of Ownership
Determine Desired Benefits of TCO
Form a Team to Work on TCO Analysis
Identify Relevant Costs and Gather Data
Pine-Tune the TCO Analysis, Including Sensitivity Analysis
Present Recommendations to Top Management
Additional Examples of TCO Analysis
Conclusion
Summary of Key Points
Review Exercises
Case: The Costly Packaging Decision
Endnotes
Core Competencies and Outsourcing
What Is a Core Competence?
The Outsourcing Challenge
Benefits of Outsourcing
Constraints and Risks of Outsourcing
Establish the Outsourcing Team and Goals
Skill Level Required for Buyers
Bringing Activities or Processes In-house
Conclusion
Summary of Key Points
Review Exercises
Case: Outsourcing for the First Time
Endnotes
Supply Chain Rationalization and Role Shifting
The Challenge of Complexity
Sources of Complexity
Organizational Structure
Value-Added Processes
The Operating Network
The Company's SKUs
The Supply Base
The Customer Base
The Logistics System
SC Rationalization: The Case of Supply-Base Optimization
How Many Suppliers Do You Need?
The Supply-Base Optimization Process
Shifting Roles Among SC Members
Second-Tier Sourcing Contracts
Supplier Certification
Vendor-Managed Replenishment
Supplier-Integrated Manufacturing
Conclusion
Summary of Key Points
Review Exercises
Case: Designing a Hybrid Global Sourcing Strategy
Endnotes
Epilogue
Collaborating Across the Supply Chain
Relationship Management
Supply Chain Relationships
The Relationship Continuum
Managing Transactional Relationships
Managing Strategic Alliances for Success
A Model for Alliance Management
Practices That Support Synergistic Alliances
Attitudes and Behaviors That Impede Alliance Development
The Role of Trust and Power in Supply Chain Relationships
Trust Is Two Sided
Trust Is Behavior
Trust Requires Open Information Sharing
Trust Is Personal
Trust Means Performance
Assessing Supply Chain Trust
Modern Negotiation and Relationship Management
What Is Negotiation?
When Is Negotiation Appropriate?
Negotiation Philosophies
Preparing for a Successful Negotiation
Conducting Successful Negotiations
Becoming a Skillful Negotiator
Conclusion
Summary of Key Points
Review Exercises
Case: How Close Is Too Close?
Endnotes
Information Sharing
The Importance of Information
Achieving Connectivity Through Information Technology
Brief History of Information System Connectivity
Enterprise Resource Planning (ERP) Systems
ERP Implementation Issues
The Future: ERP II?
E-Commerce and the Internet
E-Marketplaces
Radio Frequency Technology
Electronic On-Line Bidding Events: The Reverse Auction
Information Technology Summary
Achieving Information Sharing Through Willingness
Why Should Information Be Shared?
What Information Should Be Shared?
When Should Information Be Shared?
Who Should Be Sharing the Information?
Challenges to Open Information Sharing
The Information Irony
What Does the Future Hold?
Conclusion
Summary of Key Points
Review Exercises
Case: Supply-Base Reduction at Transport
Endnotes
Performance Measurement
The Role of Performance Measurement
Traditional Measurement
Asset Management
Cost
Customer Service
Productivity
Quality
Caveats Regarding Traditional Measurement Practice
Supply Chain Measurement
Alignment
Customer Satisfaction
Process Costing
Supply Chain Measures
Scorecards
Customized Measures
Benchmarking
Conclusion
Summary of Key Points
Review Exercises
Case: The Gorilla's Dilemma
Endnotes
People Management: Bridge or Barrier to SCM
The Supply Chain Manager
The Most Valuable Asset?
Investing in Employee Capabilities
The Cross-Trained Worker
The Cross-Experienced Manager
Cross-Functional Teams
Establishing an Empowerment Culture
Empowerment at Newmont Gold
The "ABCs" of an Empowerment Culture
Integrating People and Technology Systems
Conclusion
Summary of Key Points
Review Exercises
Case: Collaboration's Missing Link
Endnotes
Collaborative Innovation
The Dynamics of Success
The Perils of Complacency
The Learning Organization
Innovation Strategies
Transformational Innovation
Incremental Innovation
Pet Projects at Newmont Gold
FrameworkS at Johnson & Johnson
Employee Initiative and Innovation at 3M
Collaborative Innovation Initiatives
Collaborative Improvement Suggestion Programs
Collaborative Training
Collaborative Problem Solving
Collaborative Pilot Projects
Collaborative Process Improvement
Organizing for Long-Term Collaboration
Executive Governance Councils
Supply Chain Advisory Councils
Conclusion
Summary of Key Points
Review Exercises
Case: The Case for Supply Chain Advisory Boards
Endnotes
Epilogue
Creating a Cycle of Satisfaction
Getting the Data Right
Supplier Quality at Triton Diamond
Quality Upstream at HI-TECH Semiconductor
Quality Issue/Consequential Damages
Chatham, Ltd., Market Analysis
Evaluating a Leader's Strategy for Managing Procurement Leverage
A Mandate for Costs Reduction Due to the Competitive Environment
Glossary
Index

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