Managing for Quality in the Hospitality Industry

ISBN-10: 0130945897
ISBN-13: 9780130945891
Edition: 2006
List price: $139.40 Buy it from $43.51
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Description: This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investorsthe backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how  More...

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Book details

List price: $139.40
Copyright year: 2006
Publisher: Prentice Hall PTR
Publication date: 1/13/2005
Binding: Paperback
Pages: 368
Size: 8.25" wide x 10.75" long x 1.00" tall
Weight: 1.584
Language: English

This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investorsthe backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.Chapter topics cover how to tap an organizationrsquo;s hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life.For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.

An Overview of Managing for Quality
Champions of Quality
Quality Management
Tapping the Organization's Hidden Strengths
Team Effectiveness
Serving External Customers
CQI Journey
The Tools of the Trade
Strategic Quality Plan
Assessing Quality
Implementing Quality
Leading Quality
Quality Life
Final Thoughts
Appendix
Tools of the Trade Tear Out Sheets

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