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E-Mail Communicate Effectively

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ISBN-10: 013041817X

ISBN-13: 9780130418173

Edition: 2003

Authors: Verna Terminello, Marcia G. Reed

List price: $20.60
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For courses in Internet for Business Communications and Business Communication. This easy-to-read, in-depth treatment provides comprehensive information and expert advice on communicating effectively and responsibly through e-mail. It contains learning activities that will help students gain proficiency in the basic skills and beyondpresenting a system for applying the core skills to enhance customer service and build loyal partnerships.
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Book details

List price: $20.60
Copyright year: 2003
Publisher: Prentice Hall PTR
Publication date: 5/17/2002
Binding: Paperback
Pages: 164
Size: 8.00" wide x 10.25" long x 0.50" tall
Weight: 0.792
Language: English

E-mail: The Good, the Bad, and the Ugly: Could Your E-mail Be Causing You Trouble?
Business Netiquette: Being a Good E-mmunity Netizen
E-mail is Business Writing: Composing Letters, Memos, and Notes
Managing the Barrage of E-mail: Using a System to Organize, Process, and Declutter
The Heart and Soul of E- Service: Using E-mail to Enhance Customer Service
A Style Guide for E-mail: Standards for Effective E-mail Communications