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| Introduction | |
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| The Scope of Private Security Goals of Security | |
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| Goals of Security | |
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| The History of Private Security | |
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| What is Management? About This Book | |
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| Leadership | |
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| What is Leadership? Leadership Theories | |
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| The Essence of Good Leadership | |
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| Leadership for Private Security | |
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| Effective Supervision | |
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| The Supervisor & the Organization | |
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| Models of Supervisory Behavior | |
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| Supervisory Roles | |
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| Supervisory Development | |
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| Abusive Supervision | |
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| Dealing with Problem Employees | |
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| Planning & Decision Making | |
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| What is Planning | |
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| Types of Planning | |
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| Models of Planning | |
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| Decision Making | |
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| Decision Models | |
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| Factors Affecting Decision Making | |
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| Common Errors in Decision Making | |
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| Attributes of Effective Decision | |
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| Makers | |
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| The Role of Management in Effective | |
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| Decision Making | |
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| Recruitment & Selection | |
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| Employment Laws | |
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| Establishing a Recruitment & Selection Program | |
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| Selection Program | |
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| The Recruitment Process | |
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| Selection Techniques | |
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| Employment Tests | |
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| Selecting the Employee | |
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| Legal Issues in Recruitment & Selection | |
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| Training | |
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| What is Training? Training Mediums | |
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| Issues to Consider When Designing the Training Program | |
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| Administering Training Programs | |
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| Developing Training Programs | |
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| Instructional Strategies | |
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| Legal Issues in Training | |
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| Motivation | |
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| The Importance of Motivated Managers | |
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| Managers | |
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| The Profit Motive & Motivations | |
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| Overview of Specific Applications of Theories of Motivation | |
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| Performance Appraisal | |
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| What is Performance Appraisal | |
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| Designing the Appraisal System | |
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| Types of Appraisals | |
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| Administering the Program | |
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| Legal Issues in Performance Appraisal | |
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| Discipline & Discharge | |
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| Creating & Designing the Disciplinary Program | |
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| Administering the Disciplinary Program | |
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| Conducting Disciplinary Investigations | |
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| Fundamentals of Discharge | |
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| Legal Issues in Discipline & Discharge | |
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| Labor Relations | |
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| The Labor Movement in America - A Short History | |
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| The State of Organized Labor in the U.S | |
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| What is a Union | |
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| Union Organizing Strategies | |
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| Establishing a Bargaining Relationship | |
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| Collective Bargaining | |
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| Dispute Resolution Techniques | |
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| Security in an Organized Labor Environment | |
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| Security Surveys | |
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| What is A Security Survey | |
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| The Analogy of a Security Survey | |
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| Benefits of Security Surveys | |
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| Conducting the Security Analysis | |
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| The Preliminary Survey | |
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| Administration of the Survey | |
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| The Final Report | |
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| Budgeting | |
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| Budgeting Defined | |
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| Origins & History of Budgeting | |
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| Budgeting Objectives | |
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| The Purpose of Budgeting | |
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| Types of Budgets | |
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| New Budgeting Paradigms | |
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| The Budget Cycle | |
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| The Budget Game | |
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| Scheduling Basics | |
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| The Importance of Scheduling | |
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| The Scheduling Process | |
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| Shift Schedules | |
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| Types of Shift Models | |
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| Alternative Work Schedules | |
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| Redesigning the Work Schedule | |
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| Futures | |
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| The Public Sector & Private Security | |
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| Influences in the Private Sector | |
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| Technology & Security | |
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| ldquo;Traditionalrdquo; Crime Issues | |
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| The Need for Organizational Change | |